Hi, I’m
Mohamed Rahuman
Customer Support Associate
Dindigul,Tamil Nadu
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
years of professional experience
Work History
Sutherland Global ServicesChennai
Customer Service Associate
07.2022 - 07.2023
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
WiproBengaluru
Quality Analyst
06.2021 - 06.2022
Job overview
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Partnered with management to create, develop and implement quality initiatives.
Education
SSM IETDindigul
BE from Automobile
08.2020
University Overview
- Final Grade: 71%
- Design and Fabrication, won national level on dirt bike Research Project
MSP Higher Secondary SchoolDindigul
HSC from Computer And Information Sciences
05.2016
Skills
- Account Management
- Complex Problem-Solving
- Exceptional Communicator
- Customer Relationship Management
Additional Information
Date Of Birth : 27/07/1998
Passport No : S9941168
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Sutherland Global Services
07.2022 - 07.2023
Quality Analyst
Wipro
06.2021 - 06.2022
SSM IET
BE from Automobile
MSP Higher Secondary School
HSC from Computer And Information Sciences
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Jason McCartneyJason McCartney
Customer Service Representative at Sutherland Global ServicesCustomer Service Representative at Sutherland Global Services
Sreelakshmi Sivadasan NairSreelakshmi Sivadasan Nair
Transaction Processing Associate at Sutherland Global Services Pvt LtdTransaction Processing Associate at Sutherland Global Services Pvt Ltd
Mohammed Wazeem ShareefMohammed Wazeem Shareef
Subject Matter Expert at Sutherland Global ServicesSubject Matter Expert at Sutherland Global Services
DHINESH KUMAR SRINIVASANDHINESH KUMAR SRINIVASAN
Post Silicon Validation Engineer at UST Global, (Client: Intel)Post Silicon Validation Engineer at UST Global, (Client: Intel)