MOHAMED REHANA RAJA
Chennai
Summary
Dedicated and results-driven ICT Teacher & Administrative Professional with over 7 years of experience in teaching, school operations, and customer support. Skilled in administrative coordination, record management, staff collaboration, and student engagement strategies. Proven ability to improve efficiency, support faculty, and create a positive school environment. Seeking a School Administration role to leverage organizational and leadership skills in driving institutional success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Primary Subject Teacher & Administrative Staff
St. Anne's Matriculation Higher Secondary School
Chennai, Tamil Nadu
06.2016 - 10.2019
- Managed administrative records and assisted in school operations for smooth day-to-day functioning.
- Taught Computer Science and Hindi (Grades 1–5) and conducted after-school tutoring sessions.
- Coordinated with faculty for academic planning and student progress tracking.
- Improved student participation by implementing interactive teaching and digital learning methods.
- Organized student documentation and files, enhancing administrative efficiency.
Customer Care Support
Sulekha.com
Chennai, Tamil Nadu
08.2010 - 02.2011
- Resolved customer issues through effective handling of inquiries and inbound calls, prioritizing efficiency.
- Cultivated sales leads and enhanced service quality initiatives.
- Enhanced customer satisfaction by addressing and resolving issues efficiently.
- Analyzed customer feedback to identify trends and recommend process improvements.
Customer Care Executive
Bible Tours Organization
Chennai, Tamil Nadu
08.2009 - 07.2010
- Supported clients with airline ticket bookings and travel-related queries.
- Maintained detailed records of customer interactions and requests.
- Received positive feedback for excellent service and professionalism.
Education
Computer Applications
Tamil Nadu Open University
Tamil Nadu, IndiaSkills
- School Administration & Coordination
- Faculty & Student Collaboration
- Record & Database Management
- Curriculum Support & Lesson Planning
- Interactive Teaching & Learning Strategies
- Technology Integration in Classrooms
- Parent & Community Engagement
- Customer Service & Communication Skills
- Motivating students
- Positive role model and mentor
- Student engagement
Certification
- Diploma in Aviation, Hospitality & Travel Management, Frankfinn, Chennai, 2009
- Diploma in Computer Applications, CSC, Chennai, 2008
- Certificate Course in First Aid
- First Class Certification, Dakshina Bharat Hindi Prachar Sabha
- Distinction Grade, Academic Achievement
Extra Curricular Volunteering
Conducted a social project for underprivileged children at Guild of Service – School for Mentally & Physically Challenged & Hearing-Impaired Kids.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Primary Subject Teacher & Administrative Staff
St. Anne's Matriculation Higher Secondary School
06.2016 - 10.2019
Customer Care Support
Sulekha.com
08.2010 - 02.2011
Customer Care Executive
Bible Tours Organization
08.2009 - 07.2010
Computer Applications
Tamil Nadu Open University