Mohamed Risham
Dubai
Summary
Profile Brief: Dynamic customer service professional with experience in developing and implementing business strategies, overseeing daily operations, and managing a team of 12. Skilled in recruitment, customer service, inventory management, and social media marketing to enhance customer experience and drive sales. Proven ability to foster productive work environments and effective stakeholder communication.
Overview
3
3
years of professional experience
Work History
Chief of Staff (Consultant)
Majas Collection
Dubai
03.2022 - Current
- Work closely with the boutique owner to develop and implement business strategies.
- Oversee daily operations to ensure efficiency and effectiveness.
- Develop and implement standard operating procedures (SOPs) for various aspects of the business.
- Manage and mentor a team of 12, fostering a positive and productive work environment.
- Prepare financial reports and present them to the boutique owner
- Ensure high levels of customer satisfaction by addressing customer concerns and feedback.
- Develop strategies to enhance the customer experience and build customer loyalty.
- Oversee the resolution of customer complaints and issues.
- Managed a high volume of inbound calls, providing detailed information and resolving customer inquiries efficiently.
- Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of stock.
- Processed returns and exchanges efficiently, adhering to company policies and maintaining positive customer experiences.
- Conducted customer satisfaction surveys and compiled feedback for management to improve service quality.
HR Intern
EMPLOYERS4EMPLOYEES
01.2022 - 02.2022
- Sourced and screened profiles for sales and marketing roles, utilizing job boards, LinkedIn, and internal databases to identify qualified candidates.
- Pitched client companies and job opportunities to candidates, effectively communicating key benefits and role details.
- Assisted in coordinating and scheduling interviews between candidates and clients, ensuring smooth communication throughout the hiring process.
- Attended client meetings with the agency founder, gaining insights into client needs, recruitment strategies, and relationship management.
Education
B.Com -
Garden City University
Bengaluru01.2022
XII -
New Indian Model School
Dubai01.2019
X -
New Indian Model School
Dubai01.2017
Skills
- Microsoft Excel & PPT
- Recruitment
- Team Management
- Communication
- Stakeholder Management
- Leadership
Volunteer Work
- Entrepreneurship Club member at Garden City University, Bengaluru (2020 - 2022)
- Event Organizing Head at New Indian Model School, Dubai (2017-2019)
- Volunteered at Big5 Expo - SEDA (2023)
Additional Courses
- Certification in ‘Financial Markets’ from Shine Projects
- Certification in ‘Basics of Financial Markets’ from Udemy
- Certification in ‘Microsoft Excel - Beginner to Advanced’ from Udemy
Languages
- English - Native or Bilingual
- Malayalam - Native or Bilingual
- Hindi - Advanced
- Urdu - Advanced
- Tamil - Intermediate
- Arabic - Beginner
Timeline
Chief of Staff (Consultant)
Majas Collection
03.2022 - Current
HR Intern
EMPLOYERS4EMPLOYEES
01.2022 - 02.2022
B.Com -
Garden City University
XII -
New Indian Model School
X -
New Indian Model School
Similar Profiles
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Daniela DaviesDaniela Davies
Complex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by HiltonComplex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by Hilton
Bayu JalayudaBayu Jalayuda
Sous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph CollectionSous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph Collection
Yasmin Ahmed Hassan HusseinYasmin Ahmed Hassan Hussein
Science Teacher at Al-maadi SchoolScience Teacher at Al-maadi School
Elhaj MohamedElhaj Mohamed
IT Support Engineer at Globalise internationalIT Support Engineer at Globalise international