Mohamed Rizwan

Projects:

M-Pesa Mobile Payments Platform - SuperApp

Liberty Communication Puerto Rico - Service Provider

• Led team to prioritize BAU and KPI tasks effectively
• Deployed updates and patches promptly
• Managed application activities to ensure timely completion
• Provided Level 2 technical support
• Conducted root cause analysis for production issues
• Investigated and resolved technical problems
• Designed troubleshooting procedures and maintenance documentation
• Worked on Data Migration and Data Cleanup using SQL.
• Used JIRA and BMC Remedy for ticketing management
• Experience: 2.9 years.
• Primary Skills: Linux, SQL, Cloud Troubleshooting (Huawei Cloud Stack, AWS, Azure), ITIL
• Secondary Skills: Git, GitLab, Jenkins, Ansible, Docker, Salesforce, Matrixx, Aria

Project

AT&T

• Executed service provisioning to boost application performance
• Managed user issues on on-premises and cloud servers
• Implemented updates, code changes, and classifications for seamless production integration
• Resolved production issues, meeting SLA commitments
• Developed automation scripts to enhance routine task efficiency
• Participated in application deployments and system improvements
• Managed cloud portal functionalities to streamline operations
• Analyzed client specifications for system enhancements
• Applied updates and patches for continuous system optimization
• Ensured application fixes matched design documentation
• Conducted sanity testing to confirm application functionality
• Fostered team collaboration throughout project phases
• Created reports, managed outages, and maintained system stability

Total Experience: 3.5 years

Primary Skills: Linux, Shell Scripting, SQL

Secondary Skills: Cloud Technologies, DevOps Tools