Summary
Work History
Education
Skills
Accomplishments
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic
Mohamed Sajjath M

Mohamed Sajjath M

Vaniyambadi

Summary

To be successful and achieve a new level of experience with the latest technologies, also to improve the creditability of myself and the concern to which I am employed.

Work History

Specialist - Service Desk Track Lead

HCL Technologies Ptd Ltd.
  • Handled the Incident and Service Requests
  • Reporting Tasks (Daily, Weekly, Monthly, Team Roster) Handling Escalation (Outage, Vendor Reporting, Planned activity) Working on Priority Issue (SEVERITY & PRIORITY BASE ISSUE) Onboarding & Offboarding Users account Monitoring the Queue (Calls, Chat
  • Web & Email) Team Meetings (Explanation on SOP) Reporting (Ticket Auditing, Call ACD Report)

Senior Analyst Support

HCL Technologies Ptd Ltd.
  • Handled incidents and service requests
  • Responsible to publish communication and notification for outages
  • Monitored alerts
  • Participated in problem management by joining a dedicated bridge to update stakeholders
  • Voluntarily involved in handling L2 incidents as per my technical abilities
  • Generation of reports and dashboard stats
  • Knowledge sharing among team members and creation of Knowledge base using best practices
  • Communicated effectively with customers, teammates, and management during outages and major incidents
  • Worked with various teams to resolve outages.

Remote Desktop Support Lead

HCL Technologies Ptd Ltd.
  • Incident and SR management
  • Escalation SPOC Participated in problem management by joining a dedicated bridge to update stakeholders
  • Responsible for RCCA and KB Generation of reports and dashboard stats
  • Infrastructure maintenance and administration

Senior Analyst

HCL Technologies Ptd Ltd.
  • Incident and SR management Alerts monitoring Generation of reports and dashboard stats
  • 24/7 US Services & Support
  • US Voice Call Support, RDS Support, Chat Support.

Support Engineer

CSS Corp Private Ltd
  • Incident and SR management exclusively for Cisco WebEx Generation of reports and dashboard stats
  • Cisco WebEx subscription Management Building Knowledge Base

Service Desk Engineer

TCS (ASAP Info System Pvt. as payroll)
  • Service desk Engineer for DINC HPP Process Voice Process for CI & TMC Hospital MIS Reporting Work on Avaya, viva & Jira software support Multiple language support (English, Hindi, Tamil) Inbound & outbound process

MIS Officer

G4S Qatar S.P.C
  • ERP – Ramco Model-Driven Software Engineering: Generating Local Purchase Order: Vehicles Purchasing: (Leasing, Temporary, Monthly) Vehicles Maintenance: (Vehicles services, Vehicle Spare & All Related Transport LPO Generating) Accidental Reports: (Own Damage, Unknown Damage, Third Party) Fuel Reports: (Tracking Vehicle Consumption, Driver Fuel Usage) Traffic Violation & Istimara Reports Vehicle Inspection Reports (Fire Extinguisher, First Aid, Accidental Triangle & Tools Checking) Supplier Tender Comparative Report Road Test Reports Vehicle Consolidate Report (Interchange Handover, Take Over & Standby list) Budget Business Report & Invoice Tracker Report Permanent Vehicle delivery to staff Updates Presentation: (Fleet Year-wise, Fleet Quarter-wise) Responsibility: Petty Cash Handling Driver Clearance: (Annual Vacation, Emergency Vacation & End of Service)

Teller

Qatar National Bank
  • Record all transactions correctly in the computer system
  • Respond to requests for information required from the customer regarding his account or the service
  • Maintain an orderly set of files / monthly card records
  • Customers satisfaction On-boarding new customers

Support Engineer

The Sutherland Global Service
  • Configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Providing support, including procedural documentation and relevant reports
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals
  • Inbound Voice Process for US Customer Service & Tech Support
  • McAfee Installation & Uninstallation Software (PC, Laptop, MAC & Mobile) Renewal Subscribe (Promo Code, Purchasing Products & Buying McAfee Application)
  • Trouble Shooting through Remote via Avaya call & Chat Instruction.

Education

Bachelor of Science - Computer Science

The New College, Chennai
04.2011

Higher Secondary Certificate - 12th - MPC (Computer Science)

Khaderia Higher Secondary School, Vaniyambadi
04.2008

Secondary School Leaving Certificate - 10th - English Medium

Khaderia Higher Secondary School, Vaniyambadi
04.2006

Skills

  • Device Installation
  • VoIP Installation
  • System Maintenance
  • Service Desk Support
  • Requirements Definition
  • Account Administration
  • Application Support
  • Customer Service
  • Project Coordination
  • Technical Documentation
  • Help Desk Support
  • Incoming Call Management
  • Call Management
  • Technical Troubleshooting
  • Online Chat Support
  • Computer Diagnostics
  • LAN/WAN
  • System Optimization
  • Incident Management
  • User Support
  • Report Preparation
  • Documentation Development
  • Delivery Management
  • Computer Maintenance
  • System Configuration
  • Service Desk Team Management
  • Auditing Service Requests
  • Software Patches
  • Active Listening
  • Support SOP Writing
  • Software Evaluation
  • Windows XP/Vista
  • Customer Communication and Empathy
  • Teamwork and Collaboration
  • Organizational Skills
  • Troubleshooting Network Issues
  • Computer System Diagnostics Software
  • Interpersonal Skills
  • Software Upgrades
  • Database Management
  • Highly Professional
  • Problem-Solving
  • Issue and Resolution Tracking
  • Application Installations
  • Access Management Software
  • Remote Technical Support
  • System Performance Assessments
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Inventory Procedure Documentation

Accomplishments

  • Onboarding and off-boarding of users in M365
  • GAM Support (Onboarding and off-boarding of users)
  • Active Directory administration
  • VDI management
  • VPN enablement
  • Oracle Profile Creation with responsibility
  • Software installation and troubleshooting via RDP.
  • M365 administration
  • MDM & Anti-virus management
  • Server management and administration
  • Ticketing (Service Now & Jira Application)
  • Remote Access Management (Bomgar, Team Viewer)

Personal Information

  • Gender: Male
  • Passport Number: K7203825
  • Father's Name: Mr. M. Athaur Rahman
  • Marital Status: Married
  • Date of Birth: 11/26/88
  • Nationality: Indian

Hobbies and Interests

Playing Cricket, Reading Quran

Disclaimer

I hereby declare that the above-furnished information is true to the best of my knowledge.

Timeline

Specialist - Service Desk Track Lead

HCL Technologies Ptd Ltd.

Senior Analyst Support

HCL Technologies Ptd Ltd.

Remote Desktop Support Lead

HCL Technologies Ptd Ltd.

Senior Analyst

HCL Technologies Ptd Ltd.

Support Engineer

CSS Corp Private Ltd

Service Desk Engineer

TCS (ASAP Info System Pvt. as payroll)

MIS Officer

G4S Qatar S.P.C

Teller

Qatar National Bank

Support Engineer

The Sutherland Global Service

Bachelor of Science - Computer Science

The New College, Chennai

Higher Secondary Certificate - 12th - MPC (Computer Science)

Khaderia Higher Secondary School, Vaniyambadi

Secondary School Leaving Certificate - 10th - English Medium

Khaderia Higher Secondary School, Vaniyambadi

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Mohamed Sajjath M