Mohamed Saquib

• Deliver comprehensive technical training to the New Hired employees
• Developed and delivered engaging training content, ensuring participant comprehension
• Collaborated with cross-functional teams to customize training programs based on business needs
• Provided ongoing support and mentoring to trainees, assisting them in skill development
• Monitored trainee progress and adjusted training methods for optimal results
• Received positive feedback from participants, improving overall team performance

Achievements

• Successfully progressed from Technical Support Representative to Escalation Handler, demonstrating strong problem-solving skills
• Promoted to Technical Trainer role, leveraging in-depth knowledge to enhance team capabilities
• Developed expertise in troubleshooting and diagnosing technical problems
• Coached team members in techniques necessary to complete job tasks.

• Worked with a team of 25 Doctors who would be making telemedical call to the Health
• Insurance Policyholder’s in order to verify their health-related questions
• My responsibility is to share Application numbers to the doctors to process for tele underwriting
• Managing records of all the applications received daily
• After assigning each application to the Doctors I make sure that all the applications are attended by them
• At the end of the day, I recheck to make sure that none of the applications are left unattended

Achievements

• All the applications were successfully completed
• Trained new joining employees about the process which they’ll be working on
• Always achieved the given targets from my manager
• I have always been the best performer.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.

• Responded promptly and answered/resolved customer inquiries and complaints
• Investigated and resolved service issues and/or product problems
• Managed customer’s database accounts, performed customer verification and processed applications, orders and requests
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints

Achievements

• Maintained my Average Handling Time (AHT) as per the requirement of the company
• Maintained my Call Flow Adherence (CFA) as 100%
• Received Good Feedback Score from the Customers after the call through Interactive Voice
• Response (IVR)
• Trained new batch members during their Grad Bay so that they can develop further and put into practice the knowledge and skills they have learned while in training
• Was Nominated for Senior Executive position and successfully got promoted.
• Established clear and competitive goals, growth roadmaps, and strategic business plans.