Mohamed Sarfraz M

• Defined GenAI chatbot product requirements doc - 15+ user stories, 5+ success metrics; aligned 7+ stakeholders
• Leveraged 10M+ website traffic data; Led 4+ Developers to build marketing insights dashboard (13+ KPIs, 8+ data charts)
• Enhanced program management for 12 AI projects; Deployed progress tracker with 10+ KPIs; adopted by 8+ teams

• Spearheaded Salesforce CRM app management for 8M+ banking clients and 8k+ users - LOB revenue $5B
• Orchestrated 40+ app releases to deploy 500+ features/fixes with low defect volume & 100% deployment success rate
• CXO Award for configuring app to process $3.7B worth loans funded by US Fed Govt. to small businesses
• Bronze Award from PMO Head for achieving 100% SLA goals and delivering high quality app release
• Achieved 100% business continuity during 10+ platform upgrades by effective cross-functional mgmt.
• Saved 3k+ work hours annually & reduced 60% app downtime by automating 70% deployment activities
• Implemented 10+ novel features to track 70+ KPIs and 25+ events and control 5k+ user activity
• Optimized product perf. by 30%, Led 10+ members to refine 75+ features and eliminated redundancy
• Citi Bronze Award for on-time delivery of transforming engagement channel project for 1M+ clients
• Citi Applause Award for proactive execution of the program goals in 2020 and fostering 2021 release plan
• Streamlined knowledge mgmt. and improved team productivity by implementing collaboration tools
• Mentored 10+ new hires, Formulated functional onboarding process and designed 10+ training modules

ExtraChildhood.org

• Co led EdTech media platform design for adoption by 300+ schools, 10k+ users, Govt.of MP funded - ₹8 Cr.
• Conducted VOC analysis, identified 4 user personas, defined roadmap, Led 5+ for product dev. 15+ features

Ashok Leyland

• Formulated ESG financing strat., created 5 yr fin. model with 10+ KPIs, reduced WACC by 1%
• Performed ESG risk-gap analysis to improve ESG rating, proj. 5% increase in market cap., presented to CSO