Mohamed Shaheed
Chennai
Summary
Results-driven Account Specialist with a strong focus on building and maintaining client and partner relationships across EMEA, APAC, ANZ, and the UK. Skilled in delivering tailored technology solutions, I excel in client relationship management, strategic account development, and ensuring seamless communication. Known for my proactive problem-solving, time management, and ability to drive business growth, I thrive in dynamic, fast-paced environments while providing exceptional support from initial engagement to post-sales.
Overview
15
15
years of professional experience
Work History
Account Specialist
Infrascale
Chennai
03.2021 - Current
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
- Identified opportunities for customers to upgrade their products or services during the renewal process.
- Developed and maintained relationships with key channel partners to drive sales growth.
- Analyzed customer feedback to identify areas of improvement within the channel sales process.
- Collaborated with marketing team to create promotional materials for channel partners.
- Coached and mentored junior members of the channel sales team on best practices.
- Monitored competitor activity within the industry and suggested changes accordingly.
- Worked closely with internal teams such as operations, finance, legal., during onboarding of new partners.
- Managed sales pipeline, forecasted monthly performance and located new business opportunities.
- Resolved customer complaints regarding sales and service.
- Organized and coordinated product demonstrations for clients, sales teams, and other stakeholders.
Sales Development Representative - US
Infrascale
Chennai
09.2015 - 03.2021
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Developed creative marketing strategies to generate interest in products or services.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Maintained communication with account executives to facilitate development of sales opportunities.
Market Research Manager - UK
Rebus Business Solutions
Chennai
02.2015 - 08.2015
- Developed and implemented market research strategies to identify customer needs, preferences and trends.
- Conducted surveys and focus groups to collect data from customers and evaluate their satisfaction with products and services.
- Planned and coordinated staff training sessions for new and existing employees.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
Associate Manager - Market Research- US
Rebus Business Solutions
Chennai
01.2014 - 02.2015
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Developed email marketing campaigns to increase brand awareness and engagement.
- Worked closely with cross-functional teams on product launches, special promotions, seasonal offers, and other initiatives.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Developed and implemented sales strategies to increase revenue.
Technical Support Representative
SOS Online Backup
Chennai
02.2011 - 11.2012
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshoot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues promptly.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Created reports on customer complaints and feedback for management review.
Research Analyst
SOS Online Backup
Chennai
07.2009 - 02.2011
- Conducted research and identified potential leads through various online sources.
- Developed strategies for targeted outreach campaigns to maximize lead generation efficiency.
- Responded quickly to customer inquiries and provided effective solutions in a timely manner.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Provided regular reports on the progress of lead generation activities, including performance metrics such as cost per acquisition.
Education
Bachelor of Engineering - Electronics And Instrumentation
Thangavelu Engineering College
Chennai06-2009
High School Diploma -
MGR Adarsh
Chennai04-2005
Skills
- Revenue Growth
- Sales management
- Brand Awareness
- Account Management
- Client Relationship Management
- Territory Management
- Sales Analysis
- Team Training
- Business Development
Affiliations
- Football
- Gaming
Languages
Tamil
First Language
Malayalam
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Account Specialist
Infrascale
03.2021 - Current
Sales Development Representative - US
Infrascale
09.2015 - 03.2021
Market Research Manager - UK
Rebus Business Solutions
02.2015 - 08.2015
Associate Manager - Market Research- US
Rebus Business Solutions
01.2014 - 02.2015
Technical Support Representative
SOS Online Backup
02.2011 - 11.2012
Research Analyst
SOS Online Backup
07.2009 - 02.2011
Bachelor of Engineering - Electronics And Instrumentation
Thangavelu Engineering College
High School Diploma -
MGR Adarsh
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