Mohamed Sifas
Systems Engineer
Perambalur
Summary
Dedicated and technically proficient Systems Engineer with over 2 years of experience in solving technical challenges and providing exceptional user support, Proficient in diagnosing and resolving complex IT issues, ensuring minimal downtime for end-users. And I'm committed to continuous learning and staying up-to-date with industry trends. Demonstratedtrends.Demonstrated ability to manage multiple tasks in fast-paced environments while maintaining high standards of customer service. Strong background in ITIL best practices and end-user training.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Systems Engineer
Atos Global IT Solutions And Services
04.2022 - Current
- Provide frontline technical support to end-users via phone, email, remote assistance, and in-person visits, addressing hardware, software, and network issues promptly and effectively.
- Collaborate with IT teams to implement system upgrades, patches, and software deployments, ensuring minimal disruption to user productivity.
- Escalated complex issues to appropriate teams for resolution and ensured timely follow-up and communication with end-users to provide status updates and resolutions.
- Manage Active Directory accounts, including creation, modification, and deactivation, to maintain secure user access.
- Responded to service requests and incidents from end-users via phone, email, and ticketing system, providing timely and effective technical support and troubleshooting assistance.
- Assisted in inventory management activities, including asset tracking, procurement, and disposal, to ensure accurate records and optimal utilization of IT resources.
- Configured and managed Azure services such as Azure SQL Database, Azure Blob Storage and Azure Virtual Machines.
- Fundamental knowledge on azure virtual networks, load balancer and Vnet peering.
- Installed, configured, and maintained Microsoft SQL Server instances across multiple environments.
- Monitoring and managing backup and recovery in SQL server.
- Set up and controlled user access levels across databases in SQL server.
- Participated in on-call rotation schedules to provide after-hours support for critical incidents and emergencies.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Dhanalakshmi Srinivasan Engineering College
Perambalur, India 09.2017 - 06.2021
High School Diploma -
St Joseph's Matriculation Higher Secondary School
Perambalur, India 06.2016 - 05.2017
Skills
Networking: TCP/IP, DNS, DHCP, LAN/WAN, Wireless Networking
Certification
AWS Certified Cloud Practitioner
Timeline
Azure fundamentals az-900
05-2024
CCNA - pursuing
05-2024
AWS Certified Cloud Practitioner
03-2024
Systems Engineer
Atos Global IT Solutions And Services
04.2022 - Current
Bachelor of Engineering - Electrical And Electronics Engineering
Dhanalakshmi Srinivasan Engineering College
09.2017 - 06.2021
High School Diploma -
St Joseph's Matriculation Higher Secondary School
06.2016 - 05.2017
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