Mohamed Sifas - Systems Engineer - Atos Global IT Solutions And Services

Summary

Dedicated and technically proficient Systems Engineer with over 2 years of experience in solving technical challenges and providing exceptional user support, Proficient in diagnosing and resolving complex IT issues, ensuring minimal downtime for end-users. And I'm committed to continuous learning and staying up-to-date with industry trends. Demonstratedtrends.Demonstrated ability to manage multiple tasks in fast-paced environments while maintaining high standards of customer service. Strong background in ITIL best practices and end-user training.

Overview

2

years of professional experience

5

years of post-secondary education

3

Certifications

Work History

Systems Engineer

Atos Global IT Solutions And Services

04.2022 - Current

Provide frontline technical support to end-users via phone, email, remote assistance, and in-person visits, addressing hardware, software, and network issues promptly and effectively.
Collaborate with IT teams to implement system upgrades, patches, and software deployments, ensuring minimal disruption to user productivity.
Escalated complex issues to appropriate teams for resolution and ensured timely follow-up and communication with end-users to provide status updates and resolutions.
Manage Active Directory accounts, including creation, modification, and deactivation, to maintain secure user access.
Responded to service requests and incidents from end-users via phone, email, and ticketing system, providing timely and effective technical support and troubleshooting assistance.
Assisted in inventory management activities, including asset tracking, procurement, and disposal, to ensure accurate records and optimal utilization of IT resources.
Configured and managed Azure services such as Azure SQL Database, Azure Blob Storage and Azure Virtual Machines.
Fundamental knowledge on azure virtual networks, load balancer and Vnet peering.
Installed, configured, and maintained Microsoft SQL Server instances across multiple environments.
Monitoring and managing backup and recovery in SQL server.
Set up and controlled user access levels across databases in SQL server.
Participated in on-call rotation schedules to provide after-hours support for critical incidents and emergencies.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Dhanalakshmi Srinivasan Engineering College

Perambalur, India

09.2017 - 06.2021

High School Diploma -

St Joseph's Matriculation Higher Secondary School

Perambalur, India

06.2016 - 05.2017

Skills

Networking: TCP/IP, DNS, DHCP, LAN/WAN, Wireless Networking

Ticketing Systems (eg, ServiceNow, Remedy)

ITIL Framework: Incident Management, Problem Management, Change Management

Database Administration: Installation, Configuration, Performance Tuning, Backup and Recovery, Security Management

Hardware and Software Installation

Desktop Support and Troubleshooting

Certification

AWS Certified Cloud Practitioner

Timeline

Azure fundamentals az-900

05-2024

CCNA - pursuing