Mohamed Suhail
Customer Success Manager
Chennai
Summary
As a Customer Success Manager at ZoomInfo, I drive high retention rates by facilitating onboarding, product adoption, and value maximization. My extensive client-facing experience positions me to contribute significantly to innovative organizations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Success Manager
ZoomInfo
01.2023 - Current
- Portfolio size and segment:
- Responsible for managing a portfolio worth $3.9 million. Including enterprise and mid-market accounts
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Customer Alignment and Product Optimization:
- Align the product with the customer's business goals, ensuring it meets their needs.
- Maximize product adoption by guiding customers to utilize it effectively.
- Quarterly Business Reviews (QBRs):
- Conduct QBRs to showcase usage reports and identify improvement areas.
- Address feature gaps and enhance customer satisfaction.
- Customer Relationship Management:
- Serve as the primary point of contact for customers.
- Provide comprehensive support to drive customer retention and success.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Business Development Executive
Freshworks
01.2022 - 01.2023
- Portfolio Management and Sales Performance:
- Managed a portfolio valued at $0.4 million.
- Consistently exceeded the monthly sales target of $2,000.
- Strategic upselling and cross-selling:
- Achieved a remarkable 114% of the total sales target in 2022.
- Secured an $8,000 monthly recurring revenue (MRR) sale for a Shopify client.
- Effective Communication and Solution Alignment:
- Leveraged strong communication skills and product knowledge.
- Identified client needs and provided solutions aligned with their business.
Sr. research executive
RR Donnelley
03.2020 - 01.2022
- Client-Centric Approach:
- Dedicated to delivering exceptional client experiences.
- Simplify processes and manage deadlines effectively.
- Collaboration and Problem-Solving:
- Collaborate closely with bankers to collect touchpoints and resolve errors on vendor platforms.
- Work with business owners to understand departmental requests and identify improvement opportunities.
- Data Accuracy and Continuous Improvement:
- Handle large datasets, ensuring accuracy before submission to clients.
- Committed to driving successful outcomes and building lasting partnerships.
Education
Bachelor's degree - Biotechnology
SRM University
01.2013 - 04.2017
Skills
Strategic Planning
undefinedWebsites
Timeline
Customer Success Manager
ZoomInfo
01.2023 - Current
Business Development Executive
Freshworks
01.2022 - 01.2023
Sr. research executive
RR Donnelley
03.2020 - 01.2022
Bachelor's degree - Biotechnology
SRM University
01.2013 - 04.2017
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