Mohamed Suhail
Bengaluru
Summary
Results-driven Senior Quality Specialist with expertise in quality audits, compliance management, and fraud analysis. Proven success in reducing error rates and enhancing operational excellence.
Overview
4
4
years of professional experience
Work History
Senior Quality Specialist
Cognizant technology solutions private limited
Bengaluru
04.2022 - Current
- Execute rigorous Week-over-Week (WOW) and Month-over-Month (MOM) quality audits within a robust Quality Framework, ensuring strict application of quality parameters across all reviewed transactions.
- Maintain 100% compliance with stipulated SLAs, efficiently managing and clearing high-volume queues while upholding the highest standards of accuracy and operational excellence.
- Conduct targeted case study sessions for associates focusing on top error categories, delivering actionable insights that measurably reduce error rates and improve team performance.
- Identify and analyze sophisticated fraud patterns, proactively escalating high-risk cases to the Escalation Management Team (EMT) to mitigate potential threats and protect platform integrity.
- Perform deep-dive root cause analysis on emerging fraud trends, contributing to the continuous refinement of detection mechanisms and risk-monitoring strategies.
- Prepared and delivered comprehensive Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations using MS Office Suite and Google Slides to convey operational metrics and strategic insights to executive clients, enhancing visibility into performance.
- Managed end-to-end internal and external stakeholder relationships, building strong cross-functional partnerships and aligning operational deliverables with client expectations, ensuring successful project outcomes.
- Demonstrated strong people management acumen, fostering a collaborative team environment and resolving conflicts effectively to maintain high morale and productivity.
- Mentor and coach frontline teams on policy updates, compliance guidelines, and quality benchmarks to ensure alignment and minimize audit variance.
Education
MBA - Finance
CMR Institute of Technology
Bengaluru10-2021
Skills
- Quality management systems
- Quality audits
- Compliance management
- Quality improvement
- Root cause analysis
- Process improvement
- Risk assessment
- Performance analysis
- Data presentation
- Stakeholder management
- Team leadership
- Training development
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Native
Native
Urdu
Proficient (C2)
C2
Timeline
Senior Quality Specialist
Cognizant technology solutions private limited
04.2022 - Current
MBA - Finance
CMR Institute of Technology