MOHAMED THOWFEEQ

Currently managing Clearing, Remittance, and Payroll operations at WNS, I oversee compliance checks to reduce reconciliation errors and improve accuracy, coordinate cross functional teams to streamline workflows and enhance turnaround, mentor staff on SLA adherence and exception handling to ensure consistent processing, support audits with detailed documentation and quality reviews, and apply root cause analysis with MIS reporting to identify process gaps and strengthen controls, while delivering performance reporting, handling escalations, and driving operational planning in line with Deputy Manager responsibilities.

• Managed Business Banking operations including account opening, maintenance, and client onboarding; oversaw KYC, AML, and sanctions screening; coordinated offshore/onshore teams for SLA and quality targets; delivered MIS reporting and escalations; and improved team productivity through mentoring and root cause analysis