Mohamed Vassim

Brillio Technologies

Chennai

12.2024 - Current

Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
Improved project efficiency by streamlining communication and collaboration between team members.
Coordinated cross-functional teams to successfully achieve project milestones and objectives.
Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.
Generated weekly and monthly status reports for helpful progress tracking.

CSS CORP PRIVATE LIMITED

Bangalore

4 2018 - 11.2023

Company Overview: Interface Security Systems
Service Delivery Management including Client Communication, Operational Delivery Reviews to ensure reliable and consistent service delivery to all Internal and External Stakeholders
Managing Service Delivery as per Contractual Service Level Agreements (SLAs and OLAs) by analyzing and addressing Service shortfalls, Service vulnerabilities, End to end service risks and driving improvements
Conducting skip level meetings with team members, identifying specific training needs, and resolving escalated disputes and conflicts
Ensure all processes and procedures are documented for various audit processes such as PCMM, PCI, ISO, ISMS and BCMS audits
Handling Stakeholder meetings within service operations and reviews
Managing Monthly, Quarterly and Half-yearly business review meeting with all Internal and External Stakeholders
Managing Business continuity plan by conducting periodic meetings and assigning responsibility, performing drills, educating employees and being vigilant
Entrusted with the responsibility of handling end to end service delivery and managing all operations for a prestigious client
Interface Security Systems

CSS CORP PRIVATE LIMITED

Chennai

11.2016 - 03.2018

Company Overview: Interface Security Systems
Defining SLAs, Targets and Service Delivery models for customers and vendors
Creating an SOP (Standard Operation Procedure) documents and training materials for the project
Visited client locations for several times for knowledge acquisitions – St Louis, USA
Ensuring all Standard Operating Procedures are followed and financial targets for the company are achieved
Spearheading and effectuating accurate, qualitative service delivery norms within agreed upon Key Performance Indicators (KPI) and Key Result Area (KRA)
Frequently interact with the internal and external stakeholders to resolve issues and ensure satisfaction and thereby maintain good rapport and top-class service
Identifying process improvement opportunities and expanding the scope of operations for final value addition to end customers
Conducting meetings with team members, identifying specific training needs, and resolving escalated disputes and conflicts
Coordinating with senior management to get signoffs for process improvement initiatives and risk & compliance team for audits
Interface Security Systems

CSS CORP PRIVATE LIMITED

Chennai

04.2013 - 10.2016

Company Overview: NETGEAR
Attained fast-track promotion through a series of increasingly responsible positions
Experience in analyzing the incident, engaging the right team for resolving the issue and updating Service Now Ticket
Working with various Teams/tools for ensuring an end-to-end Process is followed until the order is handover to the operations team
Creating a knowledge base article for the reoccurring issues and interacting with the L3 engineers
Visited client location for L3 training on the SOHO devices and IoT devices – California, USA
Implementation and troubleshooting of various switching issues related to VLANs, VTP, STP, Port security, ether channels, Inter-VLAN routing
To keep customers informed on incident/change status and progress as per defined norm or service level requirements
NETGEAR

Summary