Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Languages
Timeline
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Mohamed Zubair

Mohamed Zubair

Customer Service Representative
Chennai

Summary

Seasoned Operations Team Lead with a proven track record at Sutherland Global Services, adept in enhancing customer satisfaction and team efficiency. Excelled in leadership and clear communication, driving operational excellence and coaching a team of 20 to exceed key performance indicators. Demonstrates adaptability and a positive attitude, ensuring high-quality customer support across roles.

Overview

7
7
years of professional experience

Work History

Operations Team Lead - Amazon

Sutherland global services
chennai
04.2022 - Current
  • Helped a large volume of customers daily with a positive attitude, and focused on customer satisfaction.
  • Conducted regular performance evaluations, providing feedback and development opportunities to associates.
  • Managed a team of 20 customer service representatives, providing guidance and support to ensure customer satisfaction, AHT, and operational efficiency.
  • Established key performance indicators to evaluate performance and monitored subject matter experts' performance against these indicators.

Customer Support Associate

AGS Health Pvt. Ltd
Chennai
11.2021 - 04.2022
  • Maintained records of customer interactions and transactions.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Resolved complex billing issues on time.

Customer Service Representative

Tech Mahindra Pvt lmt
Chennaai
09.2021 - 11.2021
  • Delivered high quality customer assitance thruogh an Telephonic support platform, assuring top-tier service in order to maintain bussiness devolpment

Junior Associate

Ford motor India
Chennai
05.2018 - 08.2019
  • Hardworking production worker offering years of experinces in supporting manufacturing needs
  • Excellent ability to work well with other team members, pitiching in to help

Education

Diploma - Mechanical

Kongu Hi-Tek college
Karur
06.2017

Skills

  • Clear communication
  • Positive attitude
  • Adaptability
  • Patience
  • Confidence
  • Coaching
  • Leadership
  • Documentation and reporting
  • Key performance indicators

Hobbies and Interests

  • Travelling
  • Driving
  • Anchoring
  • Cricket

Awards

Best Associate of the Year, 01/01/22, Best Team Lead -2023 & 2024

Languages

  • Tamil, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Timeline

Operations Team Lead - Amazon

Sutherland global services
04.2022 - Current

Customer Support Associate

AGS Health Pvt. Ltd
11.2021 - 04.2022

Customer Service Representative

Tech Mahindra Pvt lmt
09.2021 - 11.2021

Junior Associate

Ford motor India
05.2018 - 08.2019

Diploma - Mechanical

Kongu Hi-Tek college

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Mohamed ZubairCustomer Service Representative