Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Abbas

Hyderabad,TELANGANA

Summary

Results-driven Transportation Specialist at Amazon with expertise in data analysis and process improvement. Proven ability to enhance operational efficiency and accuracy, achieving 100% labeling precision in machine learning workflows. Strong communicator adept at cross-functional collaboration, leveraging SQL and Excel to drive data-informed decisions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Transportation Specialist

Amazon
12.2023 - Current
  • Communicated effectively with external customers and internal stakeholders to ensure smooth operations and issue resolution.
  • Utilized tools such as Excel and other data management systems to extract data from multiple databases for ad hoc reporting and analytical purposes.
  • Developed and interpreted key performance metrics to support data-driven decision-making and drive business outcomes.
  • Collaborated with Amazon technology teams to scope and define business and functional requirements for system enhancements and new tool development.
  • Analyzed business trends and quickly assessed their impact to make informed, data-backed decisions.
  • Systematically escalated data inconsistencies and operational variances to appropriate teams, ensuring follow-through and resolution.
  • Managed multiple tasks under tight deadlines to meet critical business objectives while identifying and evaluating process efficiencies.

Machine Learning Data Associate

Amazon
01.2021 - 12.2023
  • Analyzed sensor and transactional data from Amazon Go physical stores to improve model predictions and achieve high accuracy in machine learning workflows.
  • Supported the technology team by identifying and implementing process improvements, leading to increased efficiency and reduced error rates in data labeling tasks.
  • Conducted in-depth analysis of customer receipts to ensure 100% labeling accuracy, directly contributing to the performance of computer vision and checkout-free shopping algorithms.
  • Collaborated with cross-functional teams including software engineers and product managers to refine data annotation guidelines for training machine learning models.
  • Maintained quality control by auditing labeled datasets, ensuring consistency and compliance with project standards.
  • Participated in feedback loops for active learning systems to help prioritize high-impact data samples for annotation.
  • Utilized internal tools and dashboards to track annotation progress and flag anomalies for escalation.
  • Adapted quickly to evolving data pipelines and labeling protocols in a fast-paced, agile environment.

Customer Service Associate

Amazon
09.2020 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Maintained call quality scores of 95%+ based on internal audits and customer feedback.

Education

Intermediate -

Sharjah Indian School
Sharjah, UAE
04-2016

Skills

  • Data Annotation & Labeling
  • Data Analysis & Interpretation
  • Quality Assurance & Auditing
  • SQL, Excel, and Data Query Tools
  • Dashboard & Internal Tool Navigation
  • Process Improvement
  • Root Cause Analysis
  • Cross-functional Collaboration
  • Verbal & Written Communication
  • Time Management
  • Adaptability in Fast-Paced Environments

Languages

English

Timeline

Transportation Specialist

Amazon
12.2023 - Current

Machine Learning Data Associate

Amazon
01.2021 - 12.2023

Customer Service Associate

Amazon
09.2020 - 01.2021

Intermediate -

Sharjah Indian School

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Mohamed Abbas