MOHAMED AFREEZ
Chennai
Summary
A motivated Customer Success professional with over 5 years of experience in onboarding, implementation, and account management in B2B SaaS platforms. Proven ability to drive adoption, retention, and business outcomes through strong customer engagement, and cross-functional collaboration. Experienced in fast-paced, hyper-growth environments, with a focus on scalable processes.
Overview
6
6
years of professional experience
Work History
Senior Lead Analyst - Customer Success & Delivery
Vue.ai (by M2P FinTech)
06.2021 - Current
- Led onboarding and implementation for enterprise customers across the U.S., Europe, the Middle East, and Asia, managing a portfolio with ~$1.2M ACV by identifying key business challenges and driving adoption of the Vue.ai platform through structured 30-60-90 day implementation plans, proactive project management, and seamless end-to-end integrations.
- Delivered AI/ML and Computer Vision use cases including claims processing, KYC validation, loan scrutiny processing, Ec-commerce site personalization, product tagging, and image moderation to automate workflows and improve operational & productivity efficiency.
- Conducted quarterly and monthly business reviews (QBRs/MBRs) to customer CXOs to showcase performance metrics, ROI, and identify upsell opportunities, contributing to strong customer retention.
- Revamped onboarding workflows and internal processes by introducing scalable enablement resources (video tutorials, playbooks), improving documentation and data readiness strategies, automating JIRA workflows, and launching NPS surveys, driving stronger product adoption, consistent training, and an average CSAT & NPS score of 9/10.
- Trained and mentored 4+ new intern team members on the Vue.ai platform's capabilities, customer engagement, and onboarding best practices.
Inside Sales Associate
BYJUS
06.2020 - 12.2020
- Engaged with prospective customers via calls, Zoom meetings, and direct outreach to understand learning needs, and promote BYJU'S education solutions.
- Delivered personalized counseling sessions to students and parents, effectively presenting BYJU’S learning methodology, and guiding them through course selection.
- Consistently achieved sales targets, contributing to overall revenue growth, while gaining hands-on experience in customer engagement and consultative sales strategies.
Education
B.Tech - ECE
SRM University
01.2020
Skills
- Productivity: MS Office, Google product Suite, Slack & Teams
- ITSM: Atlassian & Jira
- Data analytics and visualization: Google Looker Studio, Google Analytics & Tableau
- CRM: Freshsuccess & Rocketlane
Languages
English, Tamil
Timeline
Senior Lead Analyst - Customer Success & Delivery
Vue.ai (by M2P FinTech)
06.2021 - Current
Inside Sales Associate
BYJUS
06.2020 - 12.2020
B.Tech - ECE
SRM University