MOHAMED ALI MUJIB USUF ZAHIB
IT HEAD
Chennai
Summary
Highly accomplished IT Head with 15 years of extensive experience in spearheading technology innovation and aligning IT strategies with business objectives. Demonstrated expertise in cutting-edge technologies including cloud computing, cybersecurity, artificial intelligence, and data analytics, resulting in a proven track record of success. Known for driving organizational growth and optimizing operational efficiency through effective technology solution implementation.
Overview
16
16
years of professional experience
24
24
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
IT Director
Richard Fleischman & Associates
06.2024 - Current
- Developed and Executed Technology Strategy: Aligned technology initiatives with business goals, ensuring a competitive edge through innovative service offerings and efficient delivery systems
- Led Innovation and Product Development: Championed the integration of emerging technologies and best practices, improving client service delivery and operational efficiency
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Oversaw Client-Focused Technical Solutions: Actively engaged with clients to understand their technical needs, providing customized solutions that aligned with their business objectives
- Managed Technology Infrastructure: Directed the design, development, and maintenance of scalable, secure, and reliable IT infrastructure to support the company's operations and service delivery
- Led and Mentored Technical Teams: Managed cross-functional teams, including software developers, IT support, and operations, fostering a culture of continuous learning and innovation
- Vendor and Partnership Management: Negotiated and managed relationships with key technology vendors to ensure the use of cutting-edge tools and platforms that enhanced service offerings
- Budget and Resource Allocation: Managed the technology budget, ensuring efficient use of resources and optimizing technology investments to meet business and client needs
Global IT Manager
Standard Chartered Bank
03.2022 - 06.2024
- Service delivery management - Handling Regulatory service delivery stakeholders and supervising activities such as order entry, access, network design, and project management
- Project Management - Handle multiple projects at same time and progress the changes and outcomes with accessing risk
- Coordinate with Operations - Working with the operations teams, ensuring production resources are adequately available to work on projects
- Change coordination - assigns, coordinates, and checks work of team techs during changes and project implementation
- Third-party Contractors - Manages subcontractors and third-party providers, monitors performance, and takes corrective as required
- Project Initiation - Demonstrated ability to initiate and plan cybersecurity projects cloud defining objectives, scope, and stakeholders
- Risk Assessment - Proficient in conducting comprehensive risk assessments to identify potential vulnerabilities and threats
- Compliance Expertise-Experience in ensuring projects adhere to relevant cybersecurity compliance requirements and regulations e.g, ISO 27001
- Resource Allocation-Skill in effectively allocating resources, including personnel and technology, to meet project goals
- Budget Management-Track record of managing cybersecurity project budgets, optimizing resource utilization, and minimizing cost overruns
- Optimize cloud costs, such as implementing reserved instances, scaling policies, or monitoring tools to identify inefficiencies
- Security Metrics-Ability to define and track key performance indicators (KPIs) and metrics to measure project success and security posture improvement
Infrastructural IT Manager
Citicorp Services Pvt Ltd
08.2015 - 03.2022
- Directed procurement and lifecycle management for IT hardware and software, ensuring optimal asset utilization.
- Cultivated vendor relationships and negotiated cost-effective contracts to achieve substantial savings.
- Managed IT infrastructure maintenance and provided end-user device support, ensuring system uptime and reliability.
- Delivered hands-on troubleshooting for critical IT issues, minimizing downtime.
- Established and tracked IT support KPIs and SLAs, driving continuous service improvement.
- Administered Google Workspace, Zoom, Slack, Microsoft 365, and other collaboration tools across global operations.
- Ensured seamless integration and operational functionality of productivity systems.
- Provided technical support for key business applications, ensuring consistent availability and performance.
- Served as a technical expert, resolving application-related challenges promptly.
- Led and mentored an IT team, fostering a culture of collaboration and accountability.
- Conducted performance reviews, identified skill gaps, and implemented professional development initiatives.
- Delegated tasks effectively while offering technical guidance and support as needed.
- Collaborated with cross-departmental stakeholders to address IT needs and align with organizational goals.
- Acted as the primary liaison between the regional IT team and global leadership, ensuring strategic alignment.
- Communicated IT strategies, updates, and project milestones to senior leadership and stakeholders.
- Defined and executed a regional IT strategy aligned with the global IT roadmap.
- Spearheaded the adoption of emerging technologies to enhance efficiency and scalability.
- Managed end-to-end IT projects, balancing team leadership with hands-on technical involvement.
- Developed and managed annual IT budgets, aligning with organizational goals and tracking expenses against the approved roadmap.
- Ensured compliance with global IT standards and local regulations, mitigating risks related to IT security and data privacy.
- Implemented policies to maintain business continuity and safeguard sensitive information.
Network Manager
Wipro technology services
12.2012 - 08.2015
- Prepared detailed reports on deliverables
- Ensure all the agreed SLAs are achieved with timely reporting as per ITIL standards
- Good experience in performance review and management system of continuous improvements
- Written RFP s & SOWs for new projects and deliverables
- Improvised the service standards by automation of few repeated processes and reduced human errors
- Handled new projection migrations effectively by upgrading infrastructure and understanding the customer requirements, also analyzing the trend and fixing the gap if any
- Lead a team of Network Configuration Change & build
- Follow best practices as per ITIL and achieve quality tollgates in every activity carried out in the network
- Comply with data quality requirements, information security and protection requirements
System Administrator (part timer)
Sianas Trading
06.2009 - 11.2012
- Handling servers, VMware, Vlan configurations setups
- Handled hardware end to end
- Upgraded OS to Windows
- Maintained LAN network including patch, upgrade to systems
- Configured Cisco IP Phones to switches
- Created required audit reports in response to business and audit needs
Education
MBA - Operations Management
College of Engineering Guindy/Anna University
Chennai, India 04.2001 - 01.2022
Bachelor of Engineering - Electrical Engineering & Electronics
Crescent Engineering College/Anna University
05.2009 - 11.2012
Skills
Technology Strategy & Vision
Strenghts
- Financial Acumen
Skilled in budget management and optimizing financial resources.
- Technology Innovation
Experienced in driving innovation through technology adaption and integration
Certification
Cisco Certified Network proffessional
Personal Information
Date of Birth: 10/14/87
Timeline
IT Director
Richard Fleischman & Associates
06.2024 - Current
Global IT Manager
Standard Chartered Bank
03.2022 - 06.2024
Infrastructural IT Manager
Citicorp Services Pvt Ltd
08.2015 - 03.2022
Network Manager
Wipro technology services
12.2012 - 08.2015
System Administrator (part timer)
Sianas Trading
06.2009 - 11.2012
Bachelor of Engineering - Electrical Engineering & Electronics
Crescent Engineering College/Anna University
05.2009 - 11.2012
MBA - Operations Management
College of Engineering Guindy/Anna University
04.2001 - 01.2022
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