Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Mohamed Arshad S

Chennai

Summary

Goal-driven professional with 11 years of experience in SRE & Infrastructure/Application Support with complete responsibility of investigating, monitoring & analyzing of Applications and infrastructures in Windows, Linux Platforms in both Product and Serviced based IT, Ecommerce, Retail & Financial Technology industries.

Overview

11
11
years of professional experience

Work History

Senior Technology Service Engineer

WM Global Technology Services
Chennai
04.2022 - Current
  • Spearheading the L3 lead role and serving as a subject matter expert for pre-picking and deployment.
  • Analyzed issue patterns and collaborated with engineering and cross-functional teams for permanent resolution
  • Monitored application performance and implemented preventive measures to maintain system stability.
  • Facilitated resolution of P1/P2 production incidents in collaboration with Engineering teams and conducted RCA, impact analysis, until closure.
  • Governed features for release processes while conducting review meetings with engineering and business teams.
    Developed support documentation to prepare team for operational readiness.
    Shared critical knowledge with team to support ongoing projects.
  • Analyzing and mitigating security vulnerabilities alongside DevOps and engineering teams.
  • Constructed scripts and utilities to minimize repetitive manual tasks contributing to continuous support optimization.
  • Develop and deliver weekly, bi-weekly, and monthly presentations to senior management and leadership

Software Support Engineer

WM Global Technology Services
03.2021 - 04.2022
  • Managed team of six within WARP L3 operational support.
  • Performing root cause analysis and following up with engineering and infrastructure teams for a permanent resolution of problem tickets.
  • Migrated legacy .NET-based applications from on-premises to Azure environments from scratch, including planning, execution, and validation.
  • Work with cross-functional teams on DNS, F5 LBs, and Torbit-related changes as part of operational activities.
  • Commissioning and decommissioning of Azure resources using Terraform.
  • Maintaining and enhancing the CI/CD pipeline, as per business needs.

Operations Engineer

TEK Systems India Pvt Ltd
Chennai
09.2020 - 03.2021
  • Grasped knowledge of the application flow of the entire DRS application suite within a short span of time.
  • Designated as one of the SMEs to assist the team with application issues from both a functional and technical standpoint.
  • Worked as a dedicated L3 resource for a Business-critical application called WARP
  • Performed weekly release activities by doing the code push, managing servers, and coordinating with respective stakeholders to get the code push validated before business hours.
  • Performed monthly load test activities on various business scenarios as part of performance testing.
  • Responsible for investigating the issues raised by various stakeholders by analyzing Application API calls, database logs, web server logs, and system metrics in Splunk and Dynatrace.
  • Worked on validating the application configuration, IIS configuration, such as sites, app pools, certificate installation, site bindings, etc., that was recently built to expand the application's stability.

Application Engineer

Wirecard India Pvt Ltd
Chennai
02.2020 - 08.2020
  • Delivering L2.5 support for Payment & Risk applications and related infrastructure services across multiple data centers globally
  • Managed comprehensive payment lifecycle and batch processes through Control-M batch scheduling.
  • Validated application configuration, including IIS settings, site configurations, application pools, certificate installations, and site bindings to enhance application stability.
  • Evaluating daily operational activities and streamlining automation using RunDeck.
  • Developed MySQL scripts to extract complex reports requested by Business Analysts.

Application Support Engineer

Namecheap Web Services Pvt Ltd
Coimbatore
02.2018 - 01.2020
  • Deliver L2 support for applications, website, and infrastructure services hosted in AWS cloud and diverse data centers worldwide.
  • Overseeing app server health and application exceptions using various monitoring tools including Kibana, Grafana, Zabbix, NewRelic & AWS CloudWatch.
  • Spearhead creation and launch of diverse product offers, encompassing requirement analysis, configuration, launch, and validation.
  • Implemented content updates on parent website via Bitbucket.

Associate

Cognizant Technology Solutions
Chennai
10.2016 - 02.2018
  • I was part of the L2 Application Support team, where we support Android mobile applications that were deployed to decommission obsolete store systems.
  • Responsible for monitoring and rectifying health metrics and alerts of the application DB servers through Dynatrace and Zabbix.
  • Monitoring and fixing the batch job activities and failures.

Senior System Executive

Cognizant Technology Services
Chennai
03.2014 - 10.2016
  • Monitoring and fixing the batch job activities and failures as part of L1.5 support.
  • Identifying various bottlenecks in the batch cycles, and coordinating with onshore developers to fix them through release patches.
  • Responsible for driving daily synch-up calls with onshore counterparts from USA, Hong Kong, Australia.
  • Granting accesses over applications to users.
  • Post batch data analysis/report generation.

Education

Bachelor of Engineering - COMPUTER SCIENCE AND ENGINEERING

Saveetha Engineering College, Anna University
Chennai
05-2013

DIPLOMA - COMPUTER ENGINEERING

Aalim Muhamed Salegh Polytechnic College
Chennai
05-2010

10th -

Sri Krishnaswamy Matriculation And Higher Secondary School
Chennai
06-2007

Skills

  • Cloud platforms: Azure
  • Scripting: Python, Ansible, PowerShell
  • Ticketing/project management: JIRA, Confluence, SNOW
  • IAC: Terraform
  • VCS: GitHub
  • Monitoring tools: Splunk, Dynatrace, Grafana, Kibana, OpenObserve
  • DBMS: MS SQL
  • OS: Linux, Windows Server
  • Additional Skills: Basic knowledge on Jenkins, Docker

Affiliations

  • Migrated Java-based applications from the cloud to WCNP (k8s-based) environments from scratch, including planning, execution, validation, and bringing them live across environments
  • Taken the lead in migrating the dashboards and alerts from Splunk to OpenObserve for GIF as part of the organizational-level migration from Splunk to OpenObserve.
  • Migrated legacy .Net based applications from on-premises to Azure environments from scratch include planning, execution, and validation..

Accomplishments

Performance Recognition Award 2022

Walmart

Timeline

Senior Technology Service Engineer

WM Global Technology Services
04.2022 - Current

Software Support Engineer

WM Global Technology Services
03.2021 - 04.2022

Operations Engineer

TEK Systems India Pvt Ltd
09.2020 - 03.2021

Application Engineer

Wirecard India Pvt Ltd
02.2020 - 08.2020

Application Support Engineer

Namecheap Web Services Pvt Ltd
02.2018 - 01.2020

Associate

Cognizant Technology Solutions
10.2016 - 02.2018

Senior System Executive

Cognizant Technology Services
03.2014 - 10.2016

Bachelor of Engineering - COMPUTER SCIENCE AND ENGINEERING

Saveetha Engineering College, Anna University

DIPLOMA - COMPUTER ENGINEERING

Aalim Muhamed Salegh Polytechnic College

10th -

Sri Krishnaswamy Matriculation And Higher Secondary School

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