Mohamed Asad Sajid Kheratkar
IT Project Coordinator
Navi Mumbai,Maharashtra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exercised a high level of independent judgment, decision making, creativity and initiative.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
System Engineer
Wipro
Thane
02.2022 - Current
- Managing and coordinating Multiple Network Projects for Client Bank
- Managing SDWAN Migration project: Replacing old SDWAN routers with new compliant routers
- Managing New Branch Rollout Project: Procuring new Network hardware and Links for 1000+ New branches PAN India
- Additionally Managing Relocation Project and No backup project
- Troubleshooting and resolving Network related issues at System / Switch / Router level
- Ensuring Network and Security compliance as per RBI guidelines
- Coordinating with Multiple Vendors and different Tech Teams to further ensure project delivery within required time lines
- Day to day MIS to track Team performance and Updates on project progression
- Assisted employees with resolving network problems at remote locations.
Team Coach
Teleperformance
Thane
09.2021 - 01.2022
- Leading and Managing a dynamic team of 15 People
- Maintaining SLAs across multiple parameters imposed by client
- Providing Level 2 Technical support and handling escalation tickets
- Engaging with client for daily updates
- Quality analysis of teams Tickets and Mentoring
- Implemented Training programs and Resolution strategies to bolster individual and team performance.
Customer Support Executive
Teleperformance
Thane
03.2021 - 09.2021
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Providing Level 1 Technical support for Desktops, Laptops and other devices
- Troubleshooting and resolution within SLA timelines and customer satisfaction
- Attending TAC calls and providing RCA of critical cases
- Communicating with Customers and Engaging with clients
- Chosen for the role of Subject Matter Expert for the Team
Education
B.E - Electronics
Pillai College of Engineering
Panvel 08.2016 - 11.2020
Electronics
Pillai Polytechnic
Pavel 07.2013 - 07.2016
ICSE -
Ryan International School
NerulSkills
Network infrastructure administration
Switches and routers
Compliance Management
Cost estimates
Technical Support
Staffing Resource Management
Project Management
Troubleshooting
Vendor management
IT Management
Accomplishments
- Vehicle ignition using fingerprint (TE level Project)
- Sign language detector (Diploma project)
- Successfully completed Antenna designing course under Zin Zout technologies
- Successfully completed workshop Robotics held by BORMONZ INC
- Successfully completed Training on Embedded System Design and IOT at L&T Madh training academy
- Successfully completed the following courses by Google on GCP: Essential Google Cloud Infrastructure: Core services / Essential Google cloud Infrastructure: Foundation /Getting Started with Google Kubernetes engine
- Successfully Completed an online course on Introduction to Psychology by Yale University
- 3rd ranker in inter college technical quiz completion held at Pillai Polytechnic
- Black Belt in Martial arts
Puzzles
Logical Puzzling Solving like Rubik's cube
Timeline
System Engineer
Wipro
02.2022 - Current
Team Coach
Teleperformance
09.2021 - 01.2022
Customer Support Executive
Teleperformance
03.2021 - 09.2021
B.E - Electronics
Pillai College of Engineering
08.2016 - 11.2020
Electronics
Pillai Polytechnic
07.2013 - 07.2016
ICSE -
Ryan International School