Mohamed Esham Chafiydine
Chennai
Summary
As a Senior Site Reliability / DevOps Engineer with 9+ years of experience, I excel in optimizing AWS Cloud infrastructure, ensuring high availability, and implementing for seamless deployments. I lead collaborative initiatives, mentor a team of engineers, and ensures operational efficiency. My role focuses on delivering secure, scalable, and high-performing solutions, customer issues, empowering clients to stay ahead in the dynamic media landscape. Through innovation and leadership, I contribute to CTS's mission of transforming industries worldwide
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead DevOps Engineer
Comcast
Chennai
11.2022 - Current
- Analyzed existing infrastructure and systems for optimization opportunities.
- Reviewed application architecture designs with developers to ensure scalability requirements are met.
- Maintained and monitored production environments for high availability, scalability, and performance.
- Collaborated with development teams to ensure application deployments were successful.
- Created detailed documentation of processes, procedures, and standards utilized in the environment.
- Configured cloud services utilizing Amazon Web Services.
- Performed troubleshooting on a variety of issues impacting system health or performance.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Technical Support Engineer
Tata Consultancy Service
Chennai
05.2021 - 11.2022
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Engage with various FLSmidth customers across the globe through calls, emails, or remote sessions regarding their issues, queries, and document their requirements.
- Monitoring critical alarms and events from the digital applications and solving the issues of digital applications.
- Prepare regular reports for quality, and case volume.
Senior Customer Support Engineer
FLSmidth
Chennai
09.2019 - 05.2021
- Collaborated with other departments to resolve customer issues more efficiently.
- Performed system maintenance and upgrades on customer systems.
- Managed multiple customer accounts simultaneously while providing excellent service levels.
- Ensured proper documentation of all customer interactions including call notes and resolution details.
Customer Service Representative
HCL Infosystemns Ltd
Chennai
01.2018 - 07.2019
- I worked for the U.S. healthcare industry.
- Worked with U.S. health insurance companies for denial management.
- Perform an analysis of accounts receivable data, and understand the reasons for underpayment, denied claims, and work on the necessary items in order to process the claims for payment.
Graduate Engineering Trainee
Special Sealing System
Pudicherry
06.2016 - 07.2017
- Developed technical solutions for complex engineering problems.
- Conducted research and analysis to develop innovative design solutions.
- Calibrated scientific or technical equipment.
Education
B.Tech - Mechanical Engineering
Pondicherry University
Pudicherry04-2012
Skills
- Continuous deployment - On Prem and AWS Cloud
- Incident management - ServiceNow, JIRA
- Agile Methodology
- Performance tuning - Kubernetes, Docker,
- Application deployment - Microservices
- Monitoring Tools - DataDog, Grafana, Splunk
- AWS - EC2, Load Balancer, Route53, Cloudfront, MediaConvert, SQS, S3,
Certification
- Solution Architect - Udemy
- Python - Udemy
- DevOps - Udemy
Languages
6,C2
Education and Training
other
Timeline
Lead DevOps Engineer
Comcast
11.2022 - Current
Technical Support Engineer
Tata Consultancy Service
05.2021 - 11.2022
Senior Customer Support Engineer
FLSmidth
09.2019 - 05.2021
Customer Service Representative
HCL Infosystemns Ltd
01.2018 - 07.2019
Graduate Engineering Trainee
Special Sealing System
06.2016 - 07.2017
B.Tech - Mechanical Engineering
Pondicherry University
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