Mohamed Hafiz Ulla
Team Leader
Tumkur
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Oppo
Mysore
10.2020 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
Brand Representative
LG
Tumkur
09.2018 - 09.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product value, quality, and style to educate and entice potential customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Collaborated with local field sales to promote brand awareness and sales results.
Education
Diploma In Computer Science And Engineering - Career And Technical Education
HMS POLYTECHNIC
Shetty Halli Gate 07.2012 - 05.2015
Skills
Performance improvement
Client Service
Sales expertise
Daily workflow improvement
Staff education and training
Knowledgeable in [System]
Complaint resolution
Organization and Time Management
MS Office
Decision-Making
Planning and Coordination
Google Workspace
Timeline
Team Leader
Oppo
10.2020 - Current
Brand Representative
LG
09.2018 - 09.2020
Diploma In Computer Science And Engineering - Career And Technical Education
HMS POLYTECHNIC
07.2012 - 05.2015