Mohamed Hassan Meeran
Dubai
Summary
Experienced and dedicated Guest Service Agent with a strong understanding of service delivery and a proven ability to multitask effectively. With six years of experience in the customer service industry, I bring a wealth of knowledge and expertise to provide exceptional guest experiences. Always willing to go the extra mile and take on additional responsibilities to ensure the success of the team and meet collective goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Qatar Airways
08.2024 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Professional
Dnata Emirates
11.2021 - 01.2024
- Handling passenger queries, Check-in counters, Boarding Gates & Arrivals for the UK's flag carrier, British Airways.
- Planning & Monitoring.
- Controlling Airline Flight Operations.
- Being honest working towards the company.
- Taking Initiatives.
- To identify and understand other people emotions.
- Airport Operations & Security.
- Passenger Service Assistant.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Customer Service Executive
Indigo Airlines
08.2017 - 09.2021
- Service Recovery.
- Acting accordingly to the impact of the event on people and the environment.
- Passenger Communications.
- Exchanging of information by speaking, writing, or using some other medium to understand the need of the Customer.
- Service From The Heart (SFTH)
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelors of Engineering - Electronics And Communications Engineering
Kgisl Institute of Technology
Coimbatore, India04.2016
Skills
- Reservations and ticketing
- Amadeus, Departure Control Systems
- Payment Capture Screen
- One World
- Check-in Desk, Boarding Gates, Arrivals
- Outstanding communication skills
- Call center experience
- Internal department communication
- Data confidentiality
- Microsoft Office Suite
- Staff training and mentorship
- Customer services
- Complex Problem Solving
- Team Building
- Report Preparation and Analysis
- Customer Service
Accomplishments
- Recognized for service gesture and beyond approach to meeting passenger needs and ensuring their safety, comfort and well being.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow up ensured that customers were satisfied with company services by doing follow-up calls.
- In Customer Relations earned highest marks for customer satisfaction, company wide.
Certification
- Certified Customer Service, Disability and System Training
- Amadeus
- JFE
- FLY
- Skyspeed, Skyport & GoNow
- Departure Control System
- Payment Capture Screen (PCS)
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Qatar Airways
08.2024 - Current
Customer Service Professional
Dnata Emirates
11.2021 - 01.2024
Customer Service Executive
Indigo Airlines
08.2017 - 09.2021
Bachelors of Engineering - Electronics And Communications Engineering
Kgisl Institute of Technology
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