Mohamed Sadique
CUSTOMER SERVICE ASSOCIATE
Doha,Qatar
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Snoonu
DOHA , QATAR
10.2023 - Current
- Responsible for developing, implementing, and managing operations processes and systems to ensure a high level of efficiency and customer satisfaction
- The role requires excellent organizational and problem-solving skills, as well as the ability to lead a team of operations personnel
- Handle client inquiries and complaints about the company's products and services
- Take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Worked with sales teams to understand processes and enhance after-sales support.
- Established quality standards for service team members and evaluated progress.
- Developed relationships with customers to ensure satisfaction.
Customer Service Specialist
Sutherland
KOCHI,KERALA, INDIA
09.2021 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure high satisfaction levels
- Effectively communicated across various channels, demonstrating strong product knowledge and contributing to increased sales and customer retention
- Maintained detailed records of interactions, analyzed trends, and offered valuable feedback for service quality enhancements
- Collaborated with teams, exhibiting strong problem-solving skills and contributing to overall improvement in customer service standards.
Sales and Customer Coordinator
AMOUR WEDDING MEDIA
Kochi , India
02.2021 - 03.2022
- Coordinate details of events such as weddings, birthdays, anniversaries, and charity events
- Select chefs or catering companies to prepare food for the event
- Initiate, coordinate, and/or participate in all efforts to ensure the success of the event
- Negotiate and secure event space.
- Assisted customers with product selection based on individual needs.
- Maintained accurate records of all customer interactions and transactions.
- Conducted research on competitors' pricing models and recommended changes accordingly.
- Monitored inventory levels of products and services offered to customers.
- Worked closely with other departments such as marketing and IT to resolve client issues.
- Developed strong relationships with customers through positive interactions.
- Answered incoming customer inquiries via telephone, email or live chat.
- Provided customer service and support to clients over the phone, by email and in person.
Customer Service Executive
IZZA TRADERS
02.2019 - 01.2021
- Meet or exceed sales targets set by the company
- Build and maintain relationships with customers
- Conduct market research to identify potential customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
Education
Bachelor of Commerce - BCom - Accounting and Finance
K.M.E.A Engineering College
01.2019
COMMERCE - Business/Commerce
HIHSS
04.2016
High School Diploma -
grace public school
Skills
- Product Service
- Leadership
- Order to Cash
- Soft Skills
- Social Media
- Problem Solving
- Customer Retention
- Teamwork
- Customer Experience
- Professional Manner
- Paperwork Processing
- Scheduling
- Payment Processing
- Complaint Handling
- Product Knowledge
- Appointment Scheduling
- Call Management
- Consultative Sales
- Building Rapport
- Office Equipment Proficiency
- Reading Comprehension
- CRM Software
- Handling Escalations
- Till counting
- Retail experience
- Inter-department collaboration
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Cash Handling
- Research and due diligence
- Shipping, receiving and warehousing
- Staff education and training
- Exceptional telephone etiquette
- Retail platforms
- Exceptional interpersonal communication
- Telemarketing expertise
Certification
- Empathy for Customer Service Professionals - LinkedIn
- Customer Service Foundations - LinkedIn
- Delivering Bad News to a Customer - LinkedIn
- Creating Positive Conversations with Challenging Customers - LinkedIn
- Critical Thinking and Problem Solving - LinkedIn
- Customer Service: Problem-Solving and Troubleshooting - LinkedIn
- Building Rapport with Customers - LinkedIn
- Customer Service: Handling Abusive Customers - LinkedIn
- Listening to Customers - LinkedIn
- Certification Prep: Professional in Human Resources (PHR) - LinkedIn
- Design Thinking: Customer Experience - LinkedIn
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Coordinator
Snoonu
10.2023 - Current
Customer Service Specialist
Sutherland
09.2021 - 08.2023
Sales and Customer Coordinator
AMOUR WEDDING MEDIA
02.2021 - 03.2022
Customer Service Executive
IZZA TRADERS
02.2019 - 01.2021
Bachelor of Commerce - BCom - Accounting and Finance
K.M.E.A Engineering College
COMMERCE - Business/Commerce
HIHSS
High School Diploma -
grace public school
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