Mohamed Sali Arakkal
Key Account Manager
P.O Box 3035 , Jeddah, Kingdom of Saudi Arabia
Summary
A dynamic professional with more than 15 years' experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts for Jet Airways. Service-centric leader dedicated to fueling revenues, enhancing the client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales life cycles with a focus on territory expansion.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Executive
Oman Air (GSA : Kanoo Travel )
Jeddah
2021.11 - Current
- Identify potential opportunities and liaise with them to generate new business opportunities and follow up to achieve the set targets.
- Monitor, plan and develop new business opportunities by analyzing the customer base, identifying, developing and growing specific channels and targeting specific segments through appropriate incentives and account management.
- Liaise with corporate and TMCs to frame incentive programs and agreements in order to ensure maximization of business partnerships and build strong customer base.
- Plan sales activities for the assigned areas to ensure optimum revenues for Oman Air and offer timely support to trade accounts.
- Held meetings with Managers to identify techniques to overcome sales obstacles and boost sales.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Analyzed past sales data, MIDT and other performance data to develop realistic sales goals.
- Developed sales strategy based on research of clients purchase trends and market conditions.
- Developed sales strategies to boost revenue through direct channels like NDC, Web and Mobile App.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Prepare sales plan, daily sales report, product-service report, promotion report and other related reports on request for District Sales Manager, Country Manager and Senior Management perusal
- Presented products to Trade partners and customers using dynamic presentations and practical use-case scenarios.
- Monitor competitor analysis and liaise with Pricing officer to align fares or other pricing initiative to keep Oman product competitive in market
- Liaise with Marketing department to create E-flyers and enhanced success of advertising strategies by boosting engagement through customers email, social media and other digital marketing approaches.
- Expanded market share with strategic territory planning and targeted prospecting
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain competitive edge
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout sales process.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
<p>Sales Manager</p> <p></p>
Dadabhai Travel, Jeddah , Saudi Arabia
2019.08 - 2021.10
- Maximize branch profitability through the achievement of sales and revenue budgets and a focus on cost reduction
- Implement all sales activities and maximize business opportunities in specific area of responsibility.
- Motivate and develop a high performing team focused on delivering outstanding service and sales results
- Generate and maintain clients through various sales activities like face to face sales calls, telephone calls, entertainment, etc.
- Ensure all customers are provided with excellent levels of service
- Ensure on time monthly Invoicing to corporate client and payment collection within contract period.
- Implement and execute all sales objectives and action plans to reach and exceed set targets
- Build and maintain relationships with partners across Airlines, Hotels, and holiday, cruise and transport companies.
- Establish parameters, quotes and negotiate contracts with Airlines, Hotels and other suppliers or agents.
- Implement alternative and innovative ideas for achieving new business
- Oversee the smooth, efficient running of the business.
<p>Key Account Manager</p> <p></p>
Jet Airways (I) Limited (GSAs : Al Maqasid Intl Travel & Tours / Nesma Trading Company-Dammam)
2013.02 - 2019.05
- Build and maintain strong relationships with a portfolio of 10 primary accounts, 52 secondary accounts plus their branches, corporate houses and non IATA agents.
- Implementation of Jet Airways sales and marketing strategy to maximize revenue and minimize cost of sale. It also includes gaining maximum value for the airlines from any agreement that exists between Jet Airways, Travel agents and the corporate.
- Engage in joint sales and marketing activity to grow the level and quality of Jet Airways.
- Ensure business plans are met to maximize most cost effective sales channel.
- Follow up on leads and business generated by sales calls and negotiate deals.
- Achieve assigned revenue budget targets from corporate segment and trade partners.
- Contribute actively to a successful motivated and inspired team.
- Submit sales call plan, Post Sales Report in a timely manner.
- Monitor OAL activity and report to management for timely remedial action
- Ensure accurate pricing and proper distribution of fares to trade with proper class inventories.
<p>Key Account Executive</p> <p></p>
Jet Airways (I) Limited (GSAs : Fursan Wings / Attar Travel-Riyadh)
2009.11 - 2013.01
- Responsible for delivering the Revenue budget for the prescribed portfolio of accounts.
- Create maximum awareness/Updating of Jet Airways products and services to trade.
- Plan selling activities for the assigned areas to ensure optimum revenues for Jet Airways.
- Monthly review on revenue generation.
- Research and report OAL activities/practices and recommend corrective action.
- Maintain sales professionalism standards.
- Attending and solving travel agents queries and issues on priority basis.
- Focus on productive accounts.
- Focus on Premium.
<p>Ticketing and Reservation Officer </p> <p></p>
Jet Airways (I) Limited (GSA : Fursan Wings -Riyadh)
2004.10 - 2009.10
- Reservations and Ticketing Administration
- Monitor OAL activity and report to management for timely remedial action.
Education
IATA/UFTAA , Montreal
2000.01 - 2001.01
Thiagarajar Polytechnic, Kerala, India
1996.01 - 1999.01
Skills
Effective Selling Techniques
Software
Certification
Persuasive conversation skills for business professionals
Documents
Passport Details
No : U0953340. Valid until 09-06-2030
Residency permit
No : 2338981422 , Saudi Arabia . Valid until 23-01-2023
Additional Information
Date of birth : 10-May-1981
Gender : Male
Marital status : Married
Timeline
Sales Executive
Oman Air (GSA : Kanoo Travel )
2021.11 - Current
<p>Sales Manager</p> <p></p>
Dadabhai Travel, Jeddah , Saudi Arabia
2019.08 - 2021.10
Persuasive conversation skills for business professionals
2016-01
<p>Key Account Manager</p> <p></p>
Jet Airways (I) Limited (GSAs : Al Maqasid Intl Travel & Tours / Nesma Trading Company-Dammam)
2013.02 - 2019.05
<p>Key Account Executive</p> <p></p>
Jet Airways (I) Limited (GSAs : Fursan Wings / Attar Travel-Riyadh)
2009.11 - 2013.01
<p>Ticketing and Reservation Officer </p> <p></p>
Jet Airways (I) Limited (GSA : Fursan Wings -Riyadh)
2004.10 - 2009.10
IATA/UFTAA , Montreal
2000.01 - 2001.01
Thiagarajar Polytechnic, Kerala, India
1996.01 - 1999.01
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