MOHAMED SALMAN JAHANGEER
Business Analyst - Business Intelligence
Chennai
Summary
Highly adaptable professional with over 10 years of experience spanning customer support, shipping, import/export operations, and business analysis. Strong knowledge of end-to-end shipping processes from export to import and E-Comm Operations with proven expertise in handling documentation, Pricing and Promotion management, compliance, and stakeholder coordination. Experienced in requirement gathering, BRD preparation, stakeholder management, and end-to-end coordination of BI projects, including effort estimation, UAT, and production deployment. Adept at bridging business and technology teams to ensure smooth delivery, customer satisfaction, and operational efficiency. Recognized with multiple awards for performance and dedication, including Special Efforts & Dedication Awards (Aqua World Exports), Star Performer & Employee of the Year (TCS), and Stars & Extra Miler Awards (Maersk).
Overview
4
4
Languages
14
14
years of professional experience
Work History
Business Analyst - Business Intelligence
TVS Supply Chain Solutions Pvt. Ltd.
11.2024 - Current
- Gathered and analyzed requirements from entity stakeholders, prepared understanding documents and BRDs, and secured approvals to initiate development.
- Coordinated with ETL and Power BI teams to estimate efforts, communicated commercials to stakeholders, and obtained necessary approvals for project execution. Acted as a liaison between stakeholders and development teams to clarify requirements, track progress in daily scrums, and resolve gaps proactively.
- Led UAT by conducting functional testing, giving demos, collecting feedback, and ensuring timely UAT sign-off before production deployment.
- Monitored production deployments, ensured timely communication of status to users, and proactively managed delays when required.
- Supported project management activities including monthly decks for leadership, BI review updates with global CIO, and vendor coordination (Snowflake billing & budget tracking).
- Major projects handled: SLA Digitalization, T-Jarvis Insurance Management, CSAT Portal, and Finolex MIS Reporting.
Business Analyst (Senior Support Analyst)
INFORMATION DYNAMICS INDIA PVT.LTD.
04.2024 - 10.2024
- As a Business Analyst, gathering detailed functional requirements and communicating to development team.
- Creating Test Case document on the new development and follow-up with clients for release confirmation.
- Scheduling delivery plan's based on Daily stand-up meeting.
- Coordinating with clients from the initial stage of requirement until sharing man-days efforts.
- Discussion with commercial team (Internal) for CR closures.
- Presenting weekly status report based on UAT/PRD release along with sign-off plans to Management.
- Additionally part of Implementation process where I got opportunity to give User Training on the product workflow.
Senior Process Expert (Customer Service)
MAERSK
06.2018 - 04.2024
- Managed comprehensive shipping lifecycle from initial booking in Export to final in-store cargo delivery for Import consignees.
- Executed timely booking amendments in response to customer needs, enhancing service adaptability.
- Supervised customs protocols for container loading, ensuring expedited clearance and processing.
- Coordinated efficient delivery and cargo release operations, adhering to strict timelines.
- Diligently monitored customer communications, maintaining meticulous internal reporting for service optimization.
Senior Process Associate
TATA CONSULTANCY SERVICES PVT. LTD.
06.2014 - 05.2018
- Managed pricing and promotional updates for The Home Depot e-commerce website through Tata Consultancy Services.
- Processed pricing and promotion requests from Direct Fulfillment Merchants based on business strategies.
- Validated pricing data and promotional requests before deployment to production.
- Updated promotions using the Pacman Application to ensure accurate website reflection.
- Monitored pricing/promotional activities, identified bugs, and supported expedite requests.
- Coordinated with onshore teams and stakeholders for smooth execution and issue resolution.
- Prepared Daily and Weekly MIS reports for operational tracking and reporting.
- Improved process efficiency through continuous validation and operational support.
ADMIN
AQUA WORLD EXPORTS PVT LTD
01.2012 - 05.2013
- Bills Segmentation.
- Invoice Creating and Sharing the Packing List to the Buyers.
- Keeping a track of Shipping Bills and submitting it to Govt agencies M.P.E.D.A.
Education
MBA - Import and Export Management
UNIVERSITY OF MADRAS
ChennaiB.Com - General
THE NEW COLLEGE
ChennaiSkills
Requirements gathering
Analytical thinking
Project management
Business process improvement
Stakeholder management
Data mapping
Effective communication
Agile methodologies
Microsoft Office Suite
Timeline
Business Analyst - Business Intelligence
TVS Supply Chain Solutions Pvt. Ltd.
11.2024 - Current
Business Analyst (Senior Support Analyst)
INFORMATION DYNAMICS INDIA PVT.LTD.
04.2024 - 10.2024
Senior Process Expert (Customer Service)
MAERSK
06.2018 - 04.2024
Senior Process Associate
TATA CONSULTANCY SERVICES PVT. LTD.
06.2014 - 05.2018
ADMIN
AQUA WORLD EXPORTS PVT LTD
01.2012 - 05.2013
B.Com - General
THE NEW COLLEGE
MBA - Import and Export Management
UNIVERSITY OF MADRAS