Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
MOHAMED SIRAJ MOHAMED YAHYA

MOHAMED SIRAJ MOHAMED YAHYA

Service Delivery Manager
Chennai,TN

Summary

Results-driven technology leader with 20+ years of experience spanning data architecture, cloud solutions,
agile transformation, and service delivery management. Proven track record of architecting scalable data
warehouse solutions, leading enterprise-wide agile transformations, and delivering complex technology initiatives.
Microsoft Certified Azure Solutions Architect with expertise in SAFe, service delivery optimization,
and cross-functional team leadership.

Overview

21
21
years of professional experience
5
5
Certificates

Work History

Service Delivery Manager

Cognizant Technology Solutions
Chennai
03.2025 - 10.2025
  • Led end-to-end service delivery operations for enterprise clients, ensuring SLA compliance and optimizing service quality metrics
  • Managed cross-functional delivery teams, driving operational excellence and continuous improvement initiatives
  • Established robust governance frameworks and risk mitigation strategies for large-scale technology programs
  • Improved service quality, addressing client concerns promptly and professionally.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.

Transformation Manager

Cognizant Technology Solutions
Chennai
03.2022 - 02.2025
  • Orchestrated enterprise-wide agile transformation initiatives, enabling organizational shift to SAFe framework
  • Designed and implemented transformation roadmaps, driving adoption of modern delivery practices across multiple business units
  • Coached leadership teams and practitioners on agile principles, resulting in improved delivery velocity and team engagement
  • Established metrics and KPIs to measure transformation success and demonstrate business value
  • Reduced operational costs by optimizing resource allocation and eliminating redundancies.
  • Consistently met or exceeded project deadlines through diligent planning and effective time management skills.
  • Implemented agile project management methodologies for faster decision-making and improved team collaboration.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Lead Agilist

Cognizant Technology Solutions
Chennai
02.2022 - 08.2022
  • Championed SAFe implementation across agile release trains, facilitating PI planning and coordination
  • Mentored scrum masters and product owners, building organizational agile capability and maturity
  • Removed impediments and fostered collaboration across distributed teams to accelerate delivery
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.

Technology Architect

Cognizant Technology Solutions
Chennai
09.2016 - 02.2022
  • Designed and architected scalable technology solutions for enterprise clients across multiple domains
  • Led technical design reviews, established architectural standards, and ensured alignment with business objectives
  • Collaborated with stakeholders to translate business requirements into technical architecture and implementation roadmaps
  • Evaluated emerging technologies and recommended solutions to drive innovation and competitive advantage
  • Optimized technology infrastructure by designing and implementing innovative solutions tailored to client needs.
  • Collaborated with cross-functional teams to ensure successful project outcomes and timely delivery of complex technology solutions.

Data Warehouse Architect

HCL Technologies
Chennai
06.2014 - 08.2016
  • Architected enterprise data warehouse solutions, designing dimensional models and ETL pipelines for complex business requirements
  • Led data integration initiatives across heterogeneous source systems, ensuring data quality and consistency
  • Optimized query performance and implemented data governance frameworks for large-scale analytical platforms
  • Partnered with BI developers to create customized dashboards and reports that met specific stakeholder needs while maintaining optimal system performance levels.
  • Reduced query response times by implementing indexing strategies and partitioning solutions tailored to specific business needs.
  • Streamlined ETL processes, resulting in faster data ingestion and improved overall efficiency of the system.

Data Architect

HCL Technologies
Chennai
06.2012 - 05.2015
  • Developed comprehensive data architecture strategies aligned with enterprise information management goals
  • Designed metadata management frameworks and data lineage documentation for regulatory compliance
  • Conducted data profiling and assessment to establish data quality baseline and improvement plans
  • Migrated numerous legacy systems to newer technologies, reducing costs, and enhancing efficiency of computing tasks.
  • Streamlined data flow by integrating various data sources into a unified system for seamless access and analysis.

Associate Project Manager / Project Lead

HCL Technologies
Chennai
09.2009 - 05.2012
  • Managed end-to-end project delivery for business intelligence and analytics implementations
  • Coordinated cross-functional teams, managed project schedules, budgets, and stakeholder communications
  • Successfully delivered multiple data warehouse and BI projects on time and within budget
  • Implemented best practices in project management methodologies to optimize performance and achieve desired results.
  • Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.

BI Consultant / Senior Software Engineer / System Analyst

HCL Technologies
Chennai
11.2004 - 09.2009
  • Developed and deployed business intelligence solutions, including reports, dashboards, and analytical applications
  • Performed requirements gathering, system analysis, and solution design for data-driven applications
  • Collaborated with business stakeholders to translate analytical needs into technical specifications
  • Developed automated reporting solutions to save time and reduce manual effort in generating reports.
  • Leveraged visualization techniques, making it easier for stakeholders to understand complex patterns within their data.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Contributed to the selection of appropriate business intelligence tools based on client-specific needs.
  • Optimized data quality by conducting thorough data validation and cleansing procedures.
  • Created data models to support decision-making processes.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
  • Created dashboards to monitor and track key performance indicators.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Managed the full lifecycle of BI projects from requirement gathering to final implementation and post-launch support.
  • Maintained proficiency with latest database technologies.
  • Assisted with creating data cubes and OLAP models to improve data analysis.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Designed customized data collection models for specific visualization tasks.
  • Implemented security measures to protect sensitive business intelligence data from unauthorized access or misuse.
  • Collected data from wide-ranging sources.
  • Collaborated with stakeholders to identify business needs and data sources.

Education

Bachelor of Engineering - Computer Science

University of Madras
Chennai
07.2003

Skills

Leadership & Service Delivery

Certification

Exam 535: Architecting Microsoft Azur

Timeline

Certified SAFe® 5 Advanced Scrum Master

09-2026

Service Delivery Manager

Cognizant Technology Solutions
03.2025 - 10.2025

Certified SAFe 6 Lean Portfolio Manager

12-2024

SAFe 5 Scrum Master

03-2023

Transformation Manager

Cognizant Technology Solutions
03.2022 - 02.2025

Lead Agilist

Cognizant Technology Solutions
02.2022 - 08.2022

Certified ScrumMaster (CSM)

02-2020

Exam 535: Architecting Microsoft Azur

12-2018

Technology Architect

Cognizant Technology Solutions
09.2016 - 02.2022

Data Warehouse Architect

HCL Technologies
06.2014 - 08.2016

Data Architect

HCL Technologies
06.2012 - 05.2015

Associate Project Manager / Project Lead

HCL Technologies
09.2009 - 05.2012

BI Consultant / Senior Software Engineer / System Analyst

HCL Technologies
11.2004 - 09.2009

Bachelor of Engineering - Computer Science

University of Madras
MOHAMED SIRAJ MOHAMED YAHYAService Delivery Manager