MOHAMED SIRAJ MOHAMED YAHYA
Service Delivery Manager
Chennai,TN
Summary
Results-driven technology leader with 20+ years of experience spanning data architecture, cloud solutions,
agile transformation, and service delivery management. Proven track record of architecting scalable data
warehouse solutions, leading enterprise-wide agile transformations, and delivering complex technology initiatives.
Microsoft Certified Azure Solutions Architect with expertise in SAFe, service delivery optimization,
and cross-functional team leadership.
Overview
21
21
years of professional experience
5
5
Certificates
Work History
Service Delivery Manager
Cognizant Technology Solutions
Chennai
03.2025 - 10.2025
- Led end-to-end service delivery operations for enterprise clients, ensuring SLA compliance and optimizing service quality metrics
- Managed cross-functional delivery teams, driving operational excellence and continuous improvement initiatives
- Established robust governance frameworks and risk mitigation strategies for large-scale technology programs
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
Transformation Manager
Cognizant Technology Solutions
Chennai
03.2022 - 02.2025
- Orchestrated enterprise-wide agile transformation initiatives, enabling organizational shift to SAFe framework
- Designed and implemented transformation roadmaps, driving adoption of modern delivery practices across multiple business units
- Coached leadership teams and practitioners on agile principles, resulting in improved delivery velocity and team engagement
- Established metrics and KPIs to measure transformation success and demonstrate business value
- Reduced operational costs by optimizing resource allocation and eliminating redundancies.
- Consistently met or exceeded project deadlines through diligent planning and effective time management skills.
- Implemented agile project management methodologies for faster decision-making and improved team collaboration.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Lead Agilist
Cognizant Technology Solutions
Chennai
02.2022 - 08.2022
- Championed SAFe implementation across agile release trains, facilitating PI planning and coordination
- Mentored scrum masters and product owners, building organizational agile capability and maturity
- Removed impediments and fostered collaboration across distributed teams to accelerate delivery
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
Technology Architect
Cognizant Technology Solutions
Chennai
09.2016 - 02.2022
- Designed and architected scalable technology solutions for enterprise clients across multiple domains
- Led technical design reviews, established architectural standards, and ensured alignment with business objectives
- Collaborated with stakeholders to translate business requirements into technical architecture and implementation roadmaps
- Evaluated emerging technologies and recommended solutions to drive innovation and competitive advantage
- Optimized technology infrastructure by designing and implementing innovative solutions tailored to client needs.
- Collaborated with cross-functional teams to ensure successful project outcomes and timely delivery of complex technology solutions.
Data Warehouse Architect
HCL Technologies
Chennai
06.2014 - 08.2016
- Architected enterprise data warehouse solutions, designing dimensional models and ETL pipelines for complex business requirements
- Led data integration initiatives across heterogeneous source systems, ensuring data quality and consistency
- Optimized query performance and implemented data governance frameworks for large-scale analytical platforms
- Partnered with BI developers to create customized dashboards and reports that met specific stakeholder needs while maintaining optimal system performance levels.
- Reduced query response times by implementing indexing strategies and partitioning solutions tailored to specific business needs.
- Streamlined ETL processes, resulting in faster data ingestion and improved overall efficiency of the system.
Data Architect
HCL Technologies
Chennai
06.2012 - 05.2015
- Developed comprehensive data architecture strategies aligned with enterprise information management goals
- Designed metadata management frameworks and data lineage documentation for regulatory compliance
- Conducted data profiling and assessment to establish data quality baseline and improvement plans
- Migrated numerous legacy systems to newer technologies, reducing costs, and enhancing efficiency of computing tasks.
- Streamlined data flow by integrating various data sources into a unified system for seamless access and analysis.
Associate Project Manager / Project Lead
HCL Technologies
Chennai
09.2009 - 05.2012
- Managed end-to-end project delivery for business intelligence and analytics implementations
- Coordinated cross-functional teams, managed project schedules, budgets, and stakeholder communications
- Successfully delivered multiple data warehouse and BI projects on time and within budget
- Implemented best practices in project management methodologies to optimize performance and achieve desired results.
- Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.
BI Consultant / Senior Software Engineer / System Analyst
HCL Technologies
Chennai
11.2004 - 09.2009
- Developed and deployed business intelligence solutions, including reports, dashboards, and analytical applications
- Performed requirements gathering, system analysis, and solution design for data-driven applications
- Collaborated with business stakeholders to translate analytical needs into technical specifications
- Developed automated reporting solutions to save time and reduce manual effort in generating reports.
- Leveraged visualization techniques, making it easier for stakeholders to understand complex patterns within their data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Contributed to the selection of appropriate business intelligence tools based on client-specific needs.
- Optimized data quality by conducting thorough data validation and cleansing procedures.
- Created data models to support decision-making processes.
- Developed and maintained data warehouses and data marts to support business operations.
- Gathered requirements and performed gap analysis through design workshops with users.
- Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Managed the full lifecycle of BI projects from requirement gathering to final implementation and post-launch support.
- Maintained proficiency with latest database technologies.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Designed customized data collection models for specific visualization tasks.
- Implemented security measures to protect sensitive business intelligence data from unauthorized access or misuse.
- Collected data from wide-ranging sources.
- Collaborated with stakeholders to identify business needs and data sources.
Education
Bachelor of Engineering - Computer Science
University of Madras
Chennai07.2003
Skills
Leadership & Service Delivery
Certification
Exam 535: Architecting Microsoft Azur
Timeline
Certified SAFe® 5 Advanced Scrum Master
09-2026
Service Delivery Manager
Cognizant Technology Solutions
03.2025 - 10.2025
Certified SAFe 6 Lean Portfolio Manager
12-2024
SAFe 5 Scrum Master
03-2023
Transformation Manager
Cognizant Technology Solutions
03.2022 - 02.2025
Lead Agilist
Cognizant Technology Solutions
02.2022 - 08.2022
Certified ScrumMaster (CSM)
02-2020
Exam 535: Architecting Microsoft Azur
12-2018
Technology Architect
Cognizant Technology Solutions
09.2016 - 02.2022
Data Warehouse Architect
HCL Technologies
06.2014 - 08.2016
Data Architect
HCL Technologies
06.2012 - 05.2015
Associate Project Manager / Project Lead
HCL Technologies
09.2009 - 05.2012
BI Consultant / Senior Software Engineer / System Analyst
HCL Technologies
11.2004 - 09.2009
Bachelor of Engineering - Computer Science
University of Madras