Summary
Overview
Work History
Education
Skills
LANGUAGES
Playing Carrom & Shuttle
Timeline
Generic
MOHAMED SITHICK AKBARSHA

MOHAMED SITHICK AKBARSHA

Dubai

Summary

I am a dedicated and experienced Customer Service and Sales Professional with a strong background in handling high-profile clients, including business and first-class passengers, at Dubai Airport through an Emirates tie-up company. My role involves delivering premium, personalized services to VIP travelers, ensuring seamless travel arrangements, and coordinating accommodation, transportation, and other concierge needs within the UAE. With a focus on professionalism, discretion, and attention to detail, I consistently aim to exceed client expectations and ensure a smooth and memorable customer experience.

In addition to my customer service expertise, I also have strong experience in executive-level sales within the garments industry, managing product sourcing, order timelines, and import/export operations. I am skilled at identifying suitable materials to meet client requirements, enhancing production efficiency, and ensuring timely delivery of high-quality products. My ability to communicate effectively, solve problems quickly, and build lasting relationships makes me a valuable asset in both customer service and sales environments.

Overview

16
16
years of professional experience

Work History

Executive Sales Representative

Kings Garments & Trading
01.2021 - Current
  • Developed and maintained relationships with key clients to drive sales growth.
  • Executed strategic sales plans to achieve revenue targets and enhance market presence.
  • Analyzed market trends and competitor activities to inform sales strategies.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Coordinate and manage the timely delivery of garment products to meet customer requirements and deadlines.
  • Identify and source high-quality, adaptable materials suitable for garment production, aligned with customer expectations.
  • Ensure customer satisfaction by understanding their needs and offering customized garment solutions.
  • Improve the speed and accuracy of product assembly by streamlining production processes and maintaining quality standards.
  • Oversee import and export operations for garment products across various international and local locations.
  • Maintain strong communication with suppliers, manufacturers, and logistics partners to ensure smooth operations.
  • Monitor order status and resolve any supply chain or delivery issues proactively.
  • Analyze market trends and customer feedback to recommend improvements in product offerings.
  • Support the sales team with up-to-date information on stock, production timelines, and shipment tracking.
  • Ensure compliance with international trade regulations, quality standards, and customer requirements.

Customer Service Representative

Emirates Dubai LLC
01.2010 - 01.2020
  • Provided premium customer service to business and first-class passengers at Dubai Airport under an Emirates tie-up company.
  • Assisted VIP clients including celebrities, executives, and other high-profile travelers with personalized services.
  • Coordinated seamless airport arrivals and departures, ensuring fast-track processing and luxury assistance.
  • Arranged tailored travel plans and in-country transportation based on individual client preferences and schedules.
  • Guided clients on suitable hotel accommodations, leisure activities, and cultural experiences within the UAE.
  • Maintained discretion and professionalism while handling sensitive information and high-value clients.
  • Collaborated with internal airport teams, luxury transport providers, and hospitality partners to meet client needs efficiently.
  • Resolved client issues promptly and courteously, ensuring a high level of customer satisfaction and repeat service.
  • Built strong relationships with returning VIP customers through attentive service and consistent follow-up.
  • Maintained updated knowledge of tourism trends, luxury services, and UAE destinations to enhance client offerings.

Education

Bachelor - Computer Application

Bharathidasan University
01.2010

Skills

  • Excellent Planning

  • Interpersonal Skills

  • Display and Promotion

  • Relationship Management

  • Communication

  • Problem-solving

  • Active listening & Multitasking

  • Patience & Time management

  • Attention to detail

  • Teamwork

  • Positive attitude

  • Professionalism

LANGUAGES

English: Proficient
Hindi: Proficient
Tamil: Native

Playing Carrom & Shuttle

  • Active participant in village and city-level Carrom and Shuttle tournaments.
  • Achieved over 80% win rate in local competitions.
  • Represented community in multiple inter-village sports events.
  • Known for strategic gameplay and team coordination.
  • Regularly practice to maintain skill and competitive edge.

Timeline

Executive Sales Representative

Kings Garments & Trading
01.2021 - Current

Customer Service Representative

Emirates Dubai LLC
01.2010 - 01.2020

Bachelor - Computer Application

Bharathidasan University

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MOHAMED SITHICK AKBARSHA