Mohamed Suhail Nazer Ali
Ooty
Summary
Responsible Civil engineer of experience in driving sales growth and enhancing brand visibility across various markets. Proven track record in lead generation, client relationship management, and negotiating contracts to close sales. Excellent communication and interpersonal skills, with a strong ability to identify customer needs and tailor solutions accordingly. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
A one hotel
11.2023 - Current
- Oversee daily restaurant operations, ensuring a high standard of service and guest satisfaction.
- Manage staff recruitment, training, and scheduling to maintain an efficient and motivated team.
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Monitor and manage inventory levels, including ordering and receiving supplies to minimize waste and cost.
- Create and update menus, collaborating with chefs to incorporate seasonal ingredients and customer preferences.
- Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
- Analyze financial performance, including sales reports and budgets, to optimize profitability and control costs.
- Handle customer inquiries, feedback, and complaints promptly and professionally to enhance guest experience.
- Plan and coordinate special events, promotions, and marketing efforts to attract new customers.
- Foster a positive work environment, encouraging teamwork and open communication among staff.
- Evaluate and implement new technologies and systems to improve operational efficiency.
- Manage daily transactions, track cash flow, generate financial reports (P&L, balance sheets), and handle payroll, taxes, and accounts payable/receivable in QuickBooks.
- Use Salesforce to maintain customer profiles, track reservations, manage marketing campaigns, and analyze customer data to enhance customer engagement and loyalty.
- Monitor inventory levels, manage supplier relationships, and place orders while ensuring financial records for purchases and stock are accurately tracked in QuickBooks.
Marketing and Sales Executive
El Build, Veka
09.2023 - 10.2023
- Developed and implemented marketing strategies to promote ELbuild’s products and services within the Veka brand.
- Conducted market research to identify trends, customer preferences, and competitive landscape.
- Created and delivered engaging presentations to potential clients, showcasing product benefits and features.
- Maintained relationships with existing clients while seeking new business opportunities through networking and outreach.
- Collaborated with the sales team to develop sales forecasts, pricing strategies, and promotional materials.
- Participated in trade shows and industry events to represent the brand and generate leads.
- Utilized social media and digital marketing tools to increase brand awareness and customer engagement.
- Provided feedback to product development teams based on customer insights and market demands.
- Keep a log of sales activities, including calls, meetings, and emails, in BIGIN to ensure no follow-ups or opportunities are missed.
- Managed customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Analyzed sales data to track performance and identify areas for improvement.
- Coordinated with logistics and supply chain teams to ensure timely delivery of products to customers.
- Record all customer interactions, follow-ups, and communications, ensuring timely responses to customer queries and requests for quotes or product information using BIGIN software.
In-house designer and site engineer
Creino Construction
09.2020 - 06.2023
- Worked as In-house designer
- Worked in AutoCAD, STAAD pro and SketchUp softwares
- Prepared bills, Report writing
- Worked as a site engineer
- Continuously monitored all site related activities
- Manage and coordinate all site activities to ensure smooth project implementation within schedule and quality
- Continuously monitoring projects to ensure work done to follow the specification and requirements
- Report to the project manager on the progress of work, resource utilisation and manpower status
- Attend department meetings to view project progress, schedule and cost incurred to date
- Assisting project manager to check the design if any changes constructed onsite
- Planning of projects were done to ensure smooth flow of work
- Designing of buildings were done using software to meet the client satisfaction
- Estimation and preparation of bills were done
- Use Zendesk to handle and respond to customer inquiries related to construction projects or real estate listings, ensuring timely and professional responses.
- Track and resolve customer issues, complaints, and requests related to properties, construction services, or project timelines, ensuring a high level of customer satisfaction.
- Update and maintain the company's knowledge base in Zendesk with frequently asked questions, project updates, and property details to assist clients in self-service.
- Use MS Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides) to create and present reports, proposals, contracts, and project updates for clients and stakeholders.
- Maintain, organize, and share construction contracts, real estate listings, budgets, timelines, and project documents using Google Drive and MS Office tools for easy access and collaboration.
- Use Excel or Google Sheets to track construction budgets, real estate sales data, and project costs, and prepare financial reports to analyze profit margins and resource allocation.
- Organize and conduct virtual meetings with clients, contractors, and real estate agents using Zoom for progress updates, property viewings, and project planning.
- Utilize MS Office and Google Suite tools (Sheets, Docs, Calendar) to create project timelines, assign tasks to team members, and track project milestones for construction and real estate developments.
Education
B.E - Civil
Kongu Engineering college
2020
XII - Higher Secondary school
Crescent Castle Higher Secondary School
2016
X - Secondary school
Breeks All India Secondary school
2014
Skills
- AutoCAD
- STAAD pro
- SketchUp
- Microsoft software
- Cost-controls
- Sales techniques
- Marketing strategy
- Business operations expertise
- Financial reporting
- Marketing and advertising
- Restaurant marketing
- Menu planning
- Employee scheduling
- Cost control expertise
- Staff training and development
- Order delivery practices
- Quickbooks
- Zendesk
- Salesforce
- BIGIN
- Google suite
Languages
Hindi
Intermediate
B1
English
Proficient
C2
Arabic
Intermediate
B1
French
Elementary
A2
Tamil
Bilingual or Proficient (C2)
urdu
Intermediate (B1)
Contact
- whatsapp :+91 9489030370
- Email : suhailnms45@gmail.com
- LinkenIn : https://www.linkedin.com/in/mohamed-suhail-81290433a
Timeline
Restaurant Manager
A one hotel
11.2023 - Current
Marketing and Sales Executive
El Build, Veka
09.2023 - 10.2023
In-house designer and site engineer
Creino Construction
09.2020 - 06.2023
XII - Higher Secondary school
Crescent Castle Higher Secondary School
X - Secondary school
Breeks All India Secondary school
B.E - Civil
Kongu Engineering college
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