Mohamed Zaid Kashi

• Worked for SAP Project as Product Support Manager

Awards and Recognition:

• Standing Ovation Award from TechM/SAP

• SAP Project – Payroll (Tech Mahindra)
• Leading a team of 25–30 Support Engineers to deliver technical support for SAP SuccessFactors across the EMEA region for 7-8 Months and before that for Webi Analytics- BTP across EMEA and AMER region for 2.5 years.
• Ensuring process compliance and adherence to defined SLAs/KPIs.
• Driving daily corrective actions and continuous service improvement.
• Monitoring and reporting on engineer progress, utilization, and productivity.
• Preparing weekly, monthly, and quarterly metrics, dashboards, and presentations for leadership reviews.
• Conducting performance reviews, appraisals, and skill development planning for team members.
• Coordinating with the Global Team to manage the global support queue and ensure smooth issue resolution.
• Managing end-to-end administrative tasks (leaves, attendance, billing assurance) to avoid revenue leakage.
• Handling ad-hoc managerial responsibilities as required to support business continuity.

• Managed critical internal teams SCRT & REF-EMS, driving operational excellence.
• Led the Quality Check team, ensuring compliance with defined standards.
• Spearheaded Operations for the Maruti client project, handling end-to-end execution.
• Oversaw key deliverables across Research, Quality, Training, and Turnaround Time (TAT) for critical operational activities.
• Ensured timely completion of annual performance and development reviews in alignment with company standards.
• Conducted training sessions for direct and indirect reportees on newly designed processes and implemented refresher trainings at regular intervals.

Awards & Recognition

• Encore ROCK- 10 years completion Recognition
• Hall of fame - Heart of the team
• Kudos
• Forensic Learning Champion
• Thank you, appreciation, as Trainer.
• Toastmaster
• KPMG is one of the largest professional services networks in the world and one of the Big Four auditors. KPMG has three lines of services: Audit, Tax, & Advisory.

• Managed internal teams including NON-SPOCs and REF-EMS, ensuring smooth coordination and delivery of operational tasks.
• Led as Team Leader, overseeing internal teams while also serving as the process trainer for all new joiners; successfully conducted training sessions for 20+ batches, covering end-to-end process knowledge and performance readiness.

• Served as Subject Matter Expert (SME) and mentored small teams to drive performance and knowledge sharing

• Processed Background Verification (BGV) checks for employees/candidates.
• Responsible for end-to-end processing of Background Verification (BGV) checks to ensure compliance with organizational and client requirements.

• Dell / Windstream – Delivered technical and semi-technical support to USA customers for computer and internet-related issues.
• Capital One NH – Provided customer assistance for Credit/Debit card services across the USA.
• Capital One Investigative Solutions – Supported USA customers in fraud detection and resolution for Credit Cards.
• Capital One COAF – Assisted customers with Car Loan services and queries across the USA.

Awards & Recognitions:

• Windstream Outstanding Performance in Stack
• COAF Super Service Hero Award
• 3 Years Completion Recognition from Wipro

• Supported the operations of our family-owned retail store by managing daily activities, handling customer service, and ensuring smooth functioning in the proprietor’s absence.

Key responsibilities included:

• Managing cash counter & billing
• Customer handling and sales support
• Inventory checking & restocking
• Coordinating with suppliers
• Maintaining cleanliness and display arrangements
• Basic store administration during proprietor’s absence

• Weekend events for various Campaigns - Bingo, NIT, AMD (Advanced Micro devices).
• Engaged with audiences, Promoted brand visibility and assisted in event coordination.
• Assisted in Brand Marketing and Promotional Activities.
• Short term assignments for multiple Brands.