Mohammad Abdullah
Azamgarh
Summary
Dedicated and adaptable professional with over 9 years of diverse experience in customer service, warehouse operations, forklift handling, and professional driving. Proven ability to manage telecalling and client interactions, ensuring customer satisfaction and building strong relationships. Skilled in inventory management, material handling, and safety compliance while supporting smooth warehouse operations. Experienced in route planning, defensive driving, and timely pick-up/drop services, maintaining vehicle safety and delivering goods securely. Recognized for strong communication, problem-solving, and time management skills, with the flexibility to perform effectively across telecom, FMCG, and private service environments.
Overview
13
13
years of professional experience
Work History
Pickup and Delivery Driver
Independent Driver
Jeddah
04.2022 - Current
- Loaded and unloaded packages for timely pickups and deliveries.
- Navigated routes efficiently using GPS and mapping software.
- Communicated with customers regarding delivery status and schedules.
- Ensured accurate documentation of deliveries and pickups in logs.
- Collaborated with warehouse staff to streamline package handling processes.
- Handled customer inquiries and resolved issues during deliveries.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Delivered packages directly to clients' homes or businesses in a safe manner.
- Assisted in training new drivers on company policies and procedures.
- Maintained vehicle cleanliness and performed routine safety checks.
- Kept interior cab area clean at all times by removing debris after each shift.
- Ensured accuracy of all paperwork related to deliveries and pickups.
Pick-up & Drop Driver
Independent Driver
Taif
07.2019 - 03.2022
- Navigated local routes efficiently, ensuring timely and safe transportation of clients and goods.
- Conducted daily vehicle inspections to maintain safety, cleanliness, and road readiness.
- Communicated with clients to confirm schedules, delivery details, and special requirements.
- Assisted with loading and unloading, securing cargo to prevent damage during transit.
- Maintained accurate logs of mileage, fuel usage, and delivery records.
- Applied defensive driving techniques, adhering to all traffic laws and safety regulations.
- Assisted in route planning to optimize travel time and fuel efficiency.
- Delivered packages, goods, and passengers punctually and in excellent condition.
- Provided exceptional customer service by addressing client inquiries and resolving concerns promptly.
- Monitored traffic conditions, adjusting routes when necessary to avoid delays.
- Supported operational efficiency by following company/employer policies and security standards.
Storekeeper & Forklift Operator
Mohamed Abdulrahman Al Bahar Food & Consumer Products Co LLC
Jeddah
06.2014 - 08.2017
- Managed inventory levels to ensure accurate stock availability.
- Organized warehouse layout for efficient product retrieval and storage.
- Recorded incoming shipments and verified contents against purchase orders.
- Coordinated with suppliers to schedule timely deliveries and resolve discrepancies.
- Operated forklifts and other equipment to transport materials safely.
- Maintained cleanliness and safety standards within the storage area.
- Assisted in training new staff on proper handling and storage procedures.
- Implemented best practices for inventory management and stock rotation.
Telecaller / Telemarketing Executive
Ksa telecaller Affiliated to Vodafone
Jeddah
10.2012 - 03.2014
- Conducted outbound calls to engage potential customers and gather feedback.
- Maintained accurate records of customer interactions in CRM software.
- Collaborated with sales team to identify leads and improve outreach strategies.
- Resolved customer complaints promptly, ensuring a positive communication experience.
- Assisted in training new telecallers on communication protocols and best practices.
- Monitored call scripts for compliance with company guidelines and standards.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Resolved customer complaints in an efficient manner following established protocols.
Education
Bachelor of Arts - Sociology
Veer Bahadur Singh Purvanchal University Jaunpur
Jaunpur10-2013
HSC (12th Grade) - Arts
HUBRAJI DEVI SMARAK VIDYAPITH INTER COLLEGE
Azamgarh, Uttarpradesh05-2009
SSC (10th Grade) - English
S S J I C Pushp Nagar Azamgarh
05-2006
Skills
- Strong verbal and written communication (Hindi, Urdu, English, Arabic)
- Active listening, client interaction, and conflict resolution
- Customer relationship management and complaint handling
- Telecalling, telesales, and clear communication
- Route planning, GPS navigation, and local geography knowledge
- Defensive and safe driving practices (commercial and private)
- Delivery scheduling, recordkeeping, and package handling
- Vehicle inspection, cleaning, and basic maintenance
- Load securing, balancing, and safe cargo handling
- Forklift operation and material handling
- Stock organization, inventory management, and recordkeeping
- Safety compliance and lifting techniques
- Loading/unloading efficiency and warehouse operations support
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Arabic
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Timeline
Pickup and Delivery Driver
Independent Driver
04.2022 - Current
Pick-up & Drop Driver
Independent Driver
07.2019 - 03.2022
Storekeeper & Forklift Operator
Mohamed Abdulrahman Al Bahar Food & Consumer Products Co LLC
06.2014 - 08.2017
Telecaller / Telemarketing Executive
Ksa telecaller Affiliated to Vodafone
10.2012 - 03.2014
Bachelor of Arts - Sociology
Veer Bahadur Singh Purvanchal University Jaunpur
HSC (12th Grade) - Arts
HUBRAJI DEVI SMARAK VIDYAPITH INTER COLLEGE
SSC (10th Grade) - English
S S J I C Pushp Nagar Azamgarh
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