MOHAMMAD ADNAN
Total Work Experience 9 Years 3 Months
Delhi/New Delhi
Summary
Operations professional with 9+ years of experience across Banking Sales, Operations and Order-to-Cash (O2C) Order Management. Skilled in order processing, SAP usage, billing, collections, credit coordination, customer communication, account reconciliation, KYC, and documentation. Proven ability to manage end-to-end processes, resolve issues quickly, and ensure timely order fulfillment and payment closure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Developer in Order Management Domain (O2C)
Genpact India Pvt Ltd
11.2024 - 10.2025
- Processed customer orders (POs/SOs) in SAP/ERP with accuracy and within SLA.
- Managed end-to-end order flow — order entry, validation, allocation, billing, and shipment release.
- Coordinated with the warehouse, logistics, and transport teams to ensure on-time delivery.
- Monitored order status, shipment delays, and backorders; provided timely updates to customers.
- Resolved order, pricing, product availability, and delivery issues by working with internal teams.
- Reviewed credit hold orders and collaborated with the Credit team for timely release.
- Created and processed order changes, cancellations, returns (RMA), and replacements.
- Handled billing creation, invoice corrections, and credit/debit memo requests.
- Logged customer interactions and maintained accurate order records in CRM/ERP.
- Supported month-end activities by clearing pending orders, billing blocks, and shipment holds.
VCS Associate Fixed Term Employment
Amazon (WFH)
08.2024 - 11.2024
Senior Process Associate Order Management
Capgemini Technology Services India Ltd
11.2021 - 11.2023
- Improved order cycle time by fixing recurring issues and streamlining steps.
- Ensured compliance with company policies, SOX standards, and audit requirements.
- Verified stock availability and coordinated with planning and procurement for replenishment.
- Ensured correct pricing, discounts, and tax setup before order confirmation.
- Followed up with the sales team for approvals, quotes, and order documentation.
- Processed purchase orders (POs) and RMAs in SAP with 100% accuracy, ensuring timely order fulfillment.
- Managed end-to-end Order to Cash (O2C) operations, including order processing, billing, and collections.
- Addressed and resolved customer inquiries, order status updates, and service issues promptly.
- Managed open sales orders in SAP, ensuring accuracy, policy compliance, and smooth order flow.
- Processed quotes, obtained approvals, and collaborated with cross-functional teams to resolve servicer-related issues.
- Coordinated logistics activities, including transportation, warehousing, and distribution, for timely delivery.
- Monitored and expedited orders, ensuring accurate tracking and communication with customers.
- Resolved discrepancies related to orders, billing, and shipments.
Relationship Banker
First Abu Dhabi Bank
01.2019 - 01.2021
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Optimized client portfolio management, leading to better financial health for clients.
Customer Representative, Foreign Exchange
AL FALAH EXCHANGE COMPANY
08.2014 - 10.2018
- Increased repeat business by proactively following up with customers after transactions to ensure satisfaction and build loyalty.
- Enhanced overall service quality by actively soliciting feedback from customers and implementing improvements based on their suggestions.
- Streamlined the currency conversion process for clients, ensuring a seamless transaction experience.
- Handled customer queries and complaints, ensuring prompt and accurate resolutions.
- Prepared WPS registration agreements for new corporate clients, and processed Western Union, Instant Cash, Speed Remit, and Xpress Money transactions.
- Managed daily foreign currency transactions with the wholesale department.
- Handled cash, checks, credit cards, and voucher payments while balancing the teller window and vault.
- Provided account information and banking assistance through phone and in-person interaction.
Education
Bachelor of Commerce (B.COM)
MJP Rohilkhand Unversity Bareilley
Rampur, India06-2014
Skills
Client Relationship Management
Certification
MASTER OF COMPUTER DIPLOMA APPLICATION
Timeline
Process Developer in Order Management Domain (O2C)
Genpact India Pvt Ltd
11.2024 - 10.2025
VCS Associate Fixed Term Employment
Amazon (WFH)
08.2024 - 11.2024
Senior Process Associate Order Management
Capgemini Technology Services India Ltd
11.2021 - 11.2023
Relationship Banker
First Abu Dhabi Bank
01.2019 - 01.2021
Customer Representative, Foreign Exchange
AL FALAH EXCHANGE COMPANY
08.2014 - 10.2018
Bachelor of Commerce (B.COM)
MJP Rohilkhand Unversity Bareilley