Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MOHAMMAD ADNAN

MOHAMMAD ADNAN

Total Work Experience 9 Years 3 Months
Delhi/New Delhi

Summary

Operations professional with 9+ years of experience across Banking Sales, Operations and Order-to-Cash (O2C) Order Management. Skilled in order processing, SAP usage, billing, collections, credit coordination, customer communication, account reconciliation, KYC, and documentation. Proven ability to manage end-to-end processes, resolve issues quickly, and ensure timely order fulfillment and payment closure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Process Developer in Order Management Domain (O2C)

Genpact India Pvt Ltd
11.2024 - 10.2025
  • Processed customer orders (POs/SOs) in SAP/ERP with accuracy and within SLA.
  • Managed end-to-end order flow — order entry, validation, allocation, billing, and shipment release.
  • Coordinated with the warehouse, logistics, and transport teams to ensure on-time delivery.
  • Monitored order status, shipment delays, and backorders; provided timely updates to customers.
  • Resolved order, pricing, product availability, and delivery issues by working with internal teams.
  • Reviewed credit hold orders and collaborated with the Credit team for timely release.
  • Created and processed order changes, cancellations, returns (RMA), and replacements.
  • Handled billing creation, invoice corrections, and credit/debit memo requests.
  • Logged customer interactions and maintained accurate order records in CRM/ERP.
  • Supported month-end activities by clearing pending orders, billing blocks, and shipment holds.

VCS Associate Fixed Term Employment

Amazon (WFH)
08.2024 - 11.2024

Senior Process Associate Order Management

Capgemini Technology Services India Ltd
11.2021 - 11.2023
  • Improved order cycle time by fixing recurring issues and streamlining steps.
  • Ensured compliance with company policies, SOX standards, and audit requirements.
  • Verified stock availability and coordinated with planning and procurement for replenishment.
  • Ensured correct pricing, discounts, and tax setup before order confirmation.
  • Followed up with the sales team for approvals, quotes, and order documentation.
  • Processed purchase orders (POs) and RMAs in SAP with 100% accuracy, ensuring timely order fulfillment.
  • Managed end-to-end Order to Cash (O2C) operations, including order processing, billing, and collections.
  • Addressed and resolved customer inquiries, order status updates, and service issues promptly.
  • Managed open sales orders in SAP, ensuring accuracy, policy compliance, and smooth order flow.
  • Processed quotes, obtained approvals, and collaborated with cross-functional teams to resolve servicer-related issues.
  • Coordinated logistics activities, including transportation, warehousing, and distribution, for timely delivery.
  • Monitored and expedited orders, ensuring accurate tracking and communication with customers.
  • Resolved discrepancies related to orders, billing, and shipments.

Relationship Banker

First Abu Dhabi Bank
01.2019 - 01.2021
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Optimized client portfolio management, leading to better financial health for clients.

Customer Representative, Foreign Exchange

AL FALAH EXCHANGE COMPANY
08.2014 - 10.2018
  • Increased repeat business by proactively following up with customers after transactions to ensure satisfaction and build loyalty.
  • Enhanced overall service quality by actively soliciting feedback from customers and implementing improvements based on their suggestions.
  • Streamlined the currency conversion process for clients, ensuring a seamless transaction experience.
  • Handled customer queries and complaints, ensuring prompt and accurate resolutions.
  • Prepared WPS registration agreements for new corporate clients, and processed Western Union, Instant Cash, Speed Remit, and Xpress Money transactions.
  • Managed daily foreign currency transactions with the wholesale department.
  • Handled cash, checks, credit cards, and voucher payments while balancing the teller window and vault.
  • Provided account information and banking assistance through phone and in-person interaction.

Education

Bachelor of Commerce (B.COM)

MJP Rohilkhand Unversity Bareilley
Rampur, India
06-2014

Skills

Client Relationship Management

Interpersonal Skills

Problem Solving

Customer Support Operations

Teamwork

Decision Making

Leadership Skills

Strong Interpersonal Skills

Multi Tasking

Certification

MASTER OF COMPUTER DIPLOMA APPLICATION

Timeline

Process Developer in Order Management Domain (O2C)

Genpact India Pvt Ltd
11.2024 - 10.2025

VCS Associate Fixed Term Employment

Amazon (WFH)
08.2024 - 11.2024

Senior Process Associate Order Management

Capgemini Technology Services India Ltd
11.2021 - 11.2023

Relationship Banker

First Abu Dhabi Bank
01.2019 - 01.2021

Customer Representative, Foreign Exchange

AL FALAH EXCHANGE COMPANY
08.2014 - 10.2018

Bachelor of Commerce (B.COM)

MJP Rohilkhand Unversity Bareilley

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MOHAMMAD ADNANTotal Work Experience 9 Years 3 Months