MUBASHSHIR SHAKEEL

•Led end-to-end HR operations including talent acquisition, employee relations, performance management and L&D

• Managed HR analytics, tracking attrition, productivity, and training effectiveness

• Designed and implemented structured training programs addressing skill gaps across teams

• Built campus recruitment pipelines and university partnerships for early talent hiring

• Supervised payroll coordination and HR operations

• Supported organizational change management initiatives

• Led a team of 25–30 professionals, consistently achieving 100%+ revenue targets

• Managed end-to-end CRM lifecycle: lead generation, nurturing, pipeline, and closures

• Drove retention and renewal initiatives, increasing customer lifetime value

• Improved lead-to-conversion ratios through funnel optimization strategies

• Identified process gaps and implemented performance improvement initiatives

• Conducted training, coaching, and performance reviews

• Collaborated with cross-functional teams to enhance customer journey

• Managed team performance to achieve monthly and quarterly targets for sales and renewals

• Aligned team execution with organizational goals

• Delivered coaching interventions to improve productivity

• Benchmarked CRM strategies against competitors to optimize processes

• Designed CRM-driven revenue growth strategies

• Managed end-to-end customer lifecycle from lead nurturing to enrollment

• Strengthened client relationships, enhancing retention and driving referrals

•Executed win-back campaigns for inactive customers, improving retention and repeat business

• Conducted funnel diagnostics, identifying key areas for improving conversion rates

• Achieved monthly targets by delivering tailored product demos through calls, video, and in-person meetings

• Managed complete sales cycle, providing counselling, conducting follow-ups, and closing deals

• Fostered strong customer relationships, ensuring high levels of satisfaction

• Analyzed customer data to drive business insights and decision-making

• Identified trends, patterns, and process gaps

• Collaborated with stakeholders to define business requirements

• Conducted primary and secondary research across industries

• Delivered client reports and presentations

• Cultivated strong client relationships to foster collaboration and trust.