Mohammad Affan
Bangalore
Summary
Experienced Customer Support Executive with 3+ years of experience in effective customer care and relationship-building. Skilled in interpersonal communication, empathy, and adapting to diverse personalities. Seeking growth and learning with a reputed organization where creativity, commitment, and passion can contribute to both personal development and the company’s success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Alorica
01.2022 - Current
- Consistently recognized as a top-performing employee, served as both an Agent and Subject Matter Expert (SME) at Alorica Bangalore, supporting multiple client accounts and delivering outstanding service and expertise.
AR Associate
Omega Healthcare
09.2019 - 03.2020
Worked as an AR Associate for of the clients but I had to quit due to COVID-19 situation.
Education
B.C.A. - Computer Application
IFIM College, Bangalore
01.2019
PU (10+2) - Physics, Chemistry, Mathematics, Computer Science
Vivekananda Pre University College, Kushalnagar
01.2016
SSLC - undefined
M.K.S. Lions Vidyanikethana, Konanur
01.2014
Skills
- Excellent communication skills
- Collaborative teamwork
- Leadership skills
- Effective time management
- Adaptable to diverse environments
- Strong hygienic practices
- Skilled in MS Office tools
- HTML and CSS
- Multi-task management
- Active listening
- Positive and professional
- Problem-solving
Accomplishments
Best Employee of the Year 2024-25
Certification
- CPR & First Aid Certification
- Fire Safety Training
Languages
English
Hindi
Kannada
Urdu
Timeline
Customer Support Executive
Alorica
01.2022 - Current
AR Associate
Omega Healthcare
09.2019 - 03.2020
PU (10+2) - Physics, Chemistry, Mathematics, Computer Science
Vivekananda Pre University College, Kushalnagar
SSLC - undefined
M.K.S. Lions Vidyanikethana, Konanur
B.C.A. - Computer Application
IFIM College, Bangalore
Hobbies and Interests
Football., Badminton, Photography., Reading., Cooking.
Awards
I have completed a project of online services web-application in fifth semester of BCA., Attended one-day seminar and workshop on the topic “Power of Blogging” at Jyoti Nivas College, Koramangala, Bangalore University., Completed a project of Online E-commerce web-application in sixth semester of BCA., Completed a research paper for the topic “Impacts of social media on gen Y”., Participated in college fests and sports events like AURA (Tell a Story), ICPL (Cricket), Football etc., Volunteered at various events like National Level Essay Writing Competition, Kanyathon Marathon, College Club Activities and fests etc., Attended the event “Power of Meditation” at Paramadham, Bangalore.
Disclaimer
I hereby declare that all the information above is true to the best of my knowledge.
Hobbies
- Football
- Exploring cuisines
- Badminton
- Art galleries
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