Mohammad Afjal
New Delhi
Summary
Results-driven Regional Operations Manager with expertise in enhancing sales performance across North India. Coordinates cross-functional teams to deliver actionable insights through data analysis and reporting. Drives operational improvements aligned with KPIs to optimise business outcomes.
Overview
3
3
Languages
1
1
Certification
14
14
years of professional experience
Work History
Regional Operations Manager
Phonepe
Noida, India
06.2025 - Current
- Coordinated regional teams to enhance EDC sales performance across North India.
- Supervised quality of EDC merchants onboarded by field sales team to ensure standards.
- Analysed operational improvements against KPIs to measure progress.
- Compiled and analysed various sales reports, including FTD, MTD, and YTD.
- Analysed and tracked data to prepare forecasts and identify trends.
- Partnered with MIS to build reports and actionable planning insights.
- Collaborated with cross-functional teams to define data requirements and deliver actionable insights
- Analysed transaction data in Excel and Google Sheets for trend tracking.
- Resolved sales-related queries from internal team to enhance communication.
- Acted as the single point of contact for all corporate communications in terms of All Sales and operation related queries.
Data Analyst
Paytm
Noida, India
02.2022 - 06.2025
- Analysed large datasets to identify trends, anomalies, and opportunities for business improvements.
- Analysed and tracked data to prepare forecasts and identify trends.
- Analysed operational improvements against KPIs to measure progress.
- Developed SQL queries to obtain complex data from tables in on-site and remote databases.
- Collaborated cross-functionally with diverse teams in cleaning, assessing and interpreting data.
- Conducted regular data audits to ensure accuracy and compliance with regulatory standards.
- Created and refined standard queries for verifying data quality and pinpointing errors.
- Collaborated with cross-functional teams to define data requirements and deliver insights that informed decision-making.
- Compiled sales reports, including FTD, MTD, and YTD, to provide visibility into performance metrics.
- Developed Salesforce reports to provide insights into sales performance.
- Inputted data into Salesforce to maintain accurate records of customer interactions.
- Publishing all Salesforce related reports.
- Managed sales-related queries, providing timely solutions to support the internal team's needs.
- Acted as the single point of of contact for all corporate communications in terms of sales MIS.
- Supervising the quality of onboarding by the field sales team. Helping to create Salesforce entries.
- Supervising the quality of collaterals made by the creative team in accordance with branding guidelines.
- Managed sales-related queries, providing timely solutions to support the internal team's needs.
Sales Data Analyst
Future Safe Pvt Ltd (Project Amazon Pay)
New Delhi, India
08.2019 - 01.2022
- Produce sales reporting covering FTD, MTD, and YTD periods for stakeholders.
- Prepared national sales dashboards for merchant onboarding, merchant app adoption, and FTD reporting.
- Handle all sales-related questions, delivering practical solutions to internal teams.
- Managed sales-related queries, delivering timely solutions to vendors and internal stakeholders.
- Analysed strategic, core and support processes to recommend actionable improvements.
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Collected feedback from vendor employees to identify areas for improving work efficiency.
- Act as single point of contact for corporate sales communications queries for mis.
- Oversaw inventory management, including ordering and receiving onboarding kits for new employees.
- Managed store merchandising, including inventory stocking and ordering to maintain product availability.
- Maintained optimal balance between stock levels and overstocking to ensure product availability.
- Supporting central Team in audit. Managing All user creation requests in Lead Squared application.
MIS & Operations
Paytm
Noida, India
12.2018 - 08.2019
- Analysed vast datasets to identify trends, patterns, and insights, supporting strategic business decisions.
- Produced monthly Management Information reports, highlighting data trends and insights to support identification of growth opportunities. Customised MIS dashboards for various user levels, providing relevant and accessible data to support diverse operational needs.
- Maintained Sales MIS database for UP, Delhi NCR, and Uttarakhand, ensuring data integrity and accessibility for stakeholders.
- Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis.
- Monitored MIS function to ensure effective operation and data accuracy, performing regular maintenance to ensure optimal performance levels.
Front Desk Executive (Store Manager)
Idea Cellular Ltd
New Delhi, India
09.2013 - 12.2018
- Managed front desk operations, including greeting visitors and directing them to appropriate departments or individuals.
- Provided exceptional service to enhance customer experience.
- Resolved guest issues promptly to improve customer experience
- Resolved customer complaints with diplomacy and patience, turning potentially negative experiences into positive ones.
- Trained new front desk staff, sharing knowledge and best practices to maintain high standards of service.
- Handled cash transactions, including the receipt of payments and issuance of receipts, maintaining accurate financial records.
- Increased store sales by effectively pitching products to existing and new customers.
- Monitored and analysed store financial performance to ensure profitability. Handled all service-related escalations.
- Managed inventory levels to balance stock availability and prevent overstocking while overseeing collection performance.
- Compiled daily reports on visitor numbers, issues encountered, and resolutions provided to support management in decision-making.
- Monitored office supplies and reordered stock to prevent shortages.
- Oversaw compliance with DOT guidelines for activating new numbers.
- Managed a team of 15+ telecallers.
Customer Service Executive
SERCO BPO
Thane, India
04.2012 - 03.2013
- Identified customer needs through effective questioning techniques, recommending tailored products or services that enhanced customer satisfaction.
- Resolved customer issues promptly and accurately, minimising dissatisfaction and contributing to customer retention.
- Conducted outbound calls to potential clients, effectively promoting products and services to meet sales targets.
- Developed tailored sales pitches for diverse clientele, enhancing product appeal and boosting conversion rates.
- Negotiated contracts and closed deals with professionalism, adhering to company policies and ethical guidelines.
- Led by example, achieving top sales performer status consistently, inspiring peers with high achievement levels.
- Worked with team members to share insights and strategies during meetings with team members to share best practices, contributing to a cohesive and supportive work environment.
- Prepared detailed reports on sales activities and outcomes, providing insights for management review and strategic planning.
- Called to the customers for life insurance policy
Education
Bachelor of Arts - Economics
Veer Bahadur Singh Purvanchal University
Jaunpur, IN-UP01-2007
Skills
- Data analysis
- SQL querying
- Data forecasting
- Report generation
- KPI tracking
- Sales performance analysis
- Sales performance
- Data visualisation
- Microsoft Excel
- Microsoft Power BI
- Cross-functional collaboration
- Operational leadership
- Problem solving
- Process improvement
- Inventory management
- Customer relationship management
- Customer relationship building
- Business Management
- Strategic planning
- Team leadership
- Retail Sales
- Retail Sales
- Operational compliance
Languages
Hindi
First Language
English
Intermediate
B1
Urdu
Intermediate
B1
Certification
- My SQL/SQL Server for Data Analysis.
- Data Analytics Professional.
Hobbies and interests
- To Play Cricket
Timeline
Regional Operations Manager
Phonepe
06.2025 - Current
Data Analyst
Paytm
02.2022 - 06.2025
Sales Data Analyst
Future Safe Pvt Ltd (Project Amazon Pay)
08.2019 - 01.2022
MIS & Operations
Paytm
12.2018 - 08.2019
Front Desk Executive (Store Manager)
Idea Cellular Ltd
09.2013 - 12.2018
Customer Service Executive
SERCO BPO
04.2012 - 03.2013
Bachelor of Arts - Economics
Veer Bahadur Singh Purvanchal University