MOHAMMAD AFTAB ALAM
Jamshedpur
Work Preference
Summary
Telecommunications professional poised for a PBX Technician role, bringing extensive experience in system maintenance and issue resolution. Proven track record of reliability, complemented by a strong focus on team collaboration and achieving results. Expertise in network configuration and customer service, with a reputation for flexibility and adaptability in dynamic environments. Committed to delivering high-quality solutions that enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
NETWORK & IP PBX TECH.
AFRAS TRADING AND CONTRACT CO- SAUDI ARABIA
03.2019 - 01.2026
- A Network and IP PBX Technician is responsible for installing, configuring, and maintaining network systems, and IP-based telephone systems in an organization.
- The role ensures smooth communication, stable internet connectivity, and troubleshooting of network and telecommunication issues.
- Install, configure, and maintain network devices, such as routers, switches, access points, and firewalls.
- Install and configure IP PBX systems (Avaya, Cisco, Huawei, NEC, Grandstream, Panasonic, etc.).
- Setup and manage VoIP phones, extensions, call forwarding, IVR, voicemail, and SIP trunks.
- Troubleshoot network connectivity issues, bandwidth issues, and call quality problems.
- Monitor network performance, and ensure stable, secure, and high-speed connectivity.
- Maintain structured cabling systems, including Cat5, Cat6, Cat7, Cat8, and fiber mode cabling, like single mode and multi mode.
- Configure VPN, VLANs, DHCP, DNS, and NAT, as required.
- Maintain system documentation, and provide technical support to users.
- Ensure system security, backup, and firmware/software updates.
- Work with service providers (ISPs and telecoms) to resolve line or service-related issues.
- Knowledge of DSL modem and wireless access point configurations.
- Network & IP PBX Technician with hands-on experience in installing and managing network infrastructure, and VoIP communication systems. Skilled in configuring routers, switches, firewalls, and IP PBX systems. Strong troubleshooting skills, with a focus on system performance, call quality, and knowledge of computers.
- Streamlined communication processes by configuring call routing and voicemail features on various PBX platforms.
NETWORK & TELECOMMUNICATION TECH.
MAHENDRA ENGINEERING & MFG.CO .INDIA
01.2016 - 01.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized network performance, conducting regular updates and patches to software systems.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Education
Diploma - ELECTRONIC & TELECOMMUNICATION ENGINEERING
BUDDHA INSTITUTE OF TECHNOLOGY
INDIAMatriculation -
J.A.C RANCHI
RANCHISkills
Good understanding of Networking Fundamentals (LAN/WAN/TCP/IP)
Knowledge of VoIP protocols (SIP, RTP)
Experience with IP PBX platforms
Install all types of CCTV cameras
Telecom systems / Network troubleshooting
Configuration of Routers/Switches/Firewalls
Troubleshooting and repair / Installing equipment
Wireless networking / Network configuration
Troubleshooting systems / VoIP systems
Call routing / Teamwork
PBX configuration / Software configuration
Hardware installation / Advanced troubleshooting
Network infrastructure / VoIP protocols
Certification
Successfully verified certificate in Saudi council of engineers as SENIOR ELECTRONIC TECHNICIAN with permanent membership number 684680.
Timeline
NETWORK & IP PBX TECH.
AFRAS TRADING AND CONTRACT CO- SAUDI ARABIA
03.2019 - 01.2026
NETWORK & TELECOMMUNICATION TECH.
MAHENDRA ENGINEERING & MFG.CO .INDIA
01.2016 - 01.2019
Diploma - ELECTRONIC & TELECOMMUNICATION ENGINEERING
BUDDHA INSTITUTE OF TECHNOLOGY
Matriculation -
J.A.C RANCHI
PERSONNEL DETAILS
- Father’s Name: MD KHURSAHEED ALAM
- Address: AZAD NAGAR MANGO JAMSHEDPUR.INDIA
- Date of Birth: 1997-02-14
- Gender: Male
- Marital Status: Unmarried
- Nationality: Indian
- Religion: Islam
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Disclaimer
I hereby declare that the above information given in the application is true, complete and correct to the best of my knowledge and belief. Place: JAMSHED PUR.
Interests
Work
PERSONNEL DETAILS
- Father’s Name: MD KHURSAHEED ALAM
- Address: AZAD NAGAR MANGO JAMSHEDPUR.INDIA
- Date of Birth: 1997-02-14
- Gender: Male
- Marital Status: Unmarried
- Nationality: Indian
- Religion: Islam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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