MOHAMMAD AKIL KHAN
Bharatpur
Summary
I would like to combine my competence, sense of responsibility & innovative thinking in the rapidly growing logistic industry by putting all my knowledge Experience, Hardworking attitude to achieve professional excellence and to excel in the organization by meeting its goal.
Overview
7
7
years of professional experience
Work History
Last Mile Supervisor
Ecom Express limited
10.2024 - Current
- Monitored and analyzed all (KPIs) performance as delivery times, customer satisfaction
- Develop and implement strategies to improve overall operational performance, including accuracy and on time deliveries
- Supervise the loading of goods onto the transportation vehicle, ensuring proper handling and securing of items
- Coordinate with warehouse or loading staff to ensure efficiency in the loading process
- Provide excellent customer service during delivery in customer door addressing any concerns or inquiries from suppliers or clients
- Built strong customer relationships by providing best service on time by delivery and providing them solution for their query lead, mentor and manage a team, fastering a high-performance culture
- Set performance goals, conduct performance reviews and implement corrective action as needed to improve team productivity
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented strategies to take advantage of new opportunities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Implemented quality control measures, significantly reducing error rates.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
First Mile Executive
Delhivery Private Limited
Jaipur
11.2022 - 10.2024
- Coordinate and schedule pickups from various suppliers, vendors, or distribution centers
- Ensure timely and accurate communication with stakeholders regarding pickup schedules
- Prepare and maintain accurate records of shipments, including pickup and delivery details
- Ensure that all necessary paperwork, such as waybills or shipping labels, is completed correctly
- Conduct quality checks on the items being picked up to ensure they meet the company's standards
- Report any discrepancies or damages observed during the pickup process
- Supervise the loading of goods onto the transportation vehicle, ensuring proper handling and securing of items
- Coordinate with warehouse or loading staff to ensure efficiency in the loading process
- Plan and optimize pickup routes to minimize time and fuel consumption
- Communicate any changes in the pickup schedule to the relevant parties promptly
- Provide excellent customer service during pickups, addressing any concerns or inquiries from suppliers or clients
- Act as a representative of the company, maintaining a professional and positive demeanor
- Ensure that the transportation vehicle used for pickups is in good working condition
- Report any maintenance or repair needs promptly to the appropriate department
- Maintain open and clear communication with internal teams, including the operations, customer service, and dispatch teams
- Provide regular updates on pickup progress and any issues that may arise
- Address and resolve any challenges or issues that may occur during the pickup process
- Collaborate with other teams to find effective solutions to problems
- Generate and submit regular reports on pickup activities, including metrics like on-time performance and quality control
- Daily Scanning part/material and updating in report
- Handling 20-member team size on daily basis
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted market research and analysis to identify potential business opportunities.
Production Executive
Honda Car Limited (Payroll of NKID Private Limited)
02.2018 - 04.2020
- Scanning new material and same time updating in system portal
- After verification of material forwarding, it to assembling team
- Achieving company weekly target
Education
MBA -
SIKKIM MANIPAL UNIVERSITY
03-2025
I.T. I -
UNIVERSITY OF JODHPUR
01.2022
B.com -
UNIVERSITY OF RAJASTHAN
01.2017
Sr. Secondary -
BSER
01.2014
Rs-CIT -
UNIVERSITY OF KOTA
01.2014
Secondary -
BSER
01.2012
Skills
- Microsoft Office Suite
- Logistic management software
- GPS and navigations tool
- Warehouse management system
- Project management
- Data analysis
- Inventory management
- Quality control
- Team building
- Supply chain management
- Workflow management
- Verbal and written communication
- Documentation and reporting
- Performance management
- Resource allocation
- Task prioritization
Languages
- Hindi
- English
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 07/07/98
- Nationality: Indian
- Marital Status: Unmarried
Strengths And Achievements
- Best Executive performance in Delhivery Pvt ltd.
- Volunteer at Jaipur technical festival.
- Leadership Quality with planning in professional manner.
- JVVNL electrical workshop members for 2 months.
- Adaptable to any kind of environment and can work under pressure.
- Goal oriented and willingness to learn.
Timeline
Last Mile Supervisor
Ecom Express limited
10.2024 - Current
First Mile Executive
Delhivery Private Limited
11.2022 - 10.2024
Production Executive
Honda Car Limited (Payroll of NKID Private Limited)
02.2018 - 04.2020
MBA -
SIKKIM MANIPAL UNIVERSITY
I.T. I -
UNIVERSITY OF JODHPUR
B.com -
UNIVERSITY OF RAJASTHAN
Sr. Secondary -
BSER
Rs-CIT -
UNIVERSITY OF KOTA
Secondary -
BSER
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