Mohammad Anas
Delhi
Summary
By utilizing my proven leadership experience and problem-solving skills, I will help improve the customer service scores and client retention at Transparent Call through effective training of team members, understanding customer needs & attention to detail. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Executive (Canada Process)
COLD SHOT
07.2024 - Current
- Address customer questions, provide information, and offer solutions to resolve problems or complaints
- For example, troubleshooting technical issues, explaining product features, or guiding customers through processes
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively
Front Desk Associate
Hamad International Airport, Qatar Airways
Doha
11.2022 - 06.2024
- Company Overview: FIFA World Cup 2022 Project
- Answered Phone Calls & Handle Bookings
- Communicated with hotel staff to ensure patron's needs were met
- Maintained an organized desk area
- Work Closely with the manager of the hotel to address any objectives
- Flexibility to work evenings, weekends, and holidays as required
- FIFA World Cup 2022 Project
- Kept records of room availability and guest accounts, manually or using computers.
Concierge
Novotel Hyderabad Airport
Hyderabad
07.2021 - 06.2022
- Greet and welcome visitors and employees with professionalism and a friendly demeanor
- Ensure the receptions area is clean and organized at all times
- Handle incoming calls, emails and messages, directing them to the appropriate department or individual
- Maintain and update visitor logs and contact directories
- Provide administrative support to various departments, including document preparation, data entry, and report generation
- Schedule appointments, meetings, and reserve conference rooms
- Handle incoming and outgoing mails and packages
- Assist with making travel arrangements for our team as needed
Industrial Trainee
The Leela Ambience Convention Hotel
Karkardooma
01.2020 - 07.2020
- Observed workers performing tasks related to the operation of machinery.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Education
Degree in Tourism and Hospitality management - B.Voc Degree
UEI GLOBAL
01.2023
+2 Pass out - Arts Background (PCMB)
NIOS Board
Delhi01.2019
10th Pass out - General
NIOS Board
Delhi01.2016
Skills
- Ready to accept challenges
- Flexibility to adjust in any working environment
- Trend detection and analysis
- Data reconciliation reporting
- Quality control
- Test scenario engineering
- Front-end supervision
Certification
I-Intern, The Leela Ambience, Delhi, Delhi, 11/01/21 - 11/30/22
Accomplishments
- Participated in quiz competition in college.
- Participated in just a minute competition in college.
- Participated in table setup competition in college.
- Participated in Go Green competition in college.
- Participated in mocktail competition in college.
Hobbies and Interests
- Travelling
- Listening Songs
- Sports
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Timeline
Customer Support Executive (Canada Process)
COLD SHOT
07.2024 - Current
Front Desk Associate
Hamad International Airport, Qatar Airways
11.2022 - 06.2024
Concierge
Novotel Hyderabad Airport
07.2021 - 06.2022
Industrial Trainee
The Leela Ambience Convention Hotel
01.2020 - 07.2020
I-Intern, The Leela Ambience, Delhi, Delhi, 11/01/21 - 11/30/22
Degree in Tourism and Hospitality management - B.Voc Degree
UEI GLOBAL
+2 Pass out - Arts Background (PCMB)
NIOS Board
10th Pass out - General
NIOS Board
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