Mohammad Ashik Ali

Tracked meticulous records of customer interactions, emphasizing resolution details

and corrective measures implemented.

Showcased valuable service or product for current and potential customers

insights to enhance decision processes.

Monitored and assessed performance metrics to recognize trends and forecast

customer expectations.

Boosted customer satisfaction ratings by skillfully addressing inquiries,

offering viable solutions, and resolving challenges swiftly.

Provided in-depth product and service insights to customers, enhancing

client comprehension and satisfaction.

Contributed to weekly team meetings focused on targets, achievements, and

customer support standards.

Devised strategies optimizing customer service processes and procedures.

Refined product expertise on ongoing basis to ensure optimal service and

Meet and exceed sales quotas

Elevated productivity and customer service standards through proactive needs assessment and

offering superior assistance.

Modified communication approach to suit customer preferences, facilitating smooth engagement

supportive client interactions.

Resolved customer questions about available services and products.

Carried out customer satisfaction surveys and advised on product improvements

refinements to management informed by feedback.

Leveraged strong multitasking abilities to address concurrent customer calls and

inquiries handled with professionalism.

Managed bug tracking platforms like Jira to document and analyze reported issues.

Logged bugs through effective use of bug tracking software including JIRA and Bugzilla.

Logged discrepancies in bug tracking platforms such as JIRA or Bugzilla.

Leveraged multiple tools such as JIRA, Jenkins, Selenium for tracking defects,

performing automated assessments.

Cataloged defect resolutions identified throughout testing phases with defect tracking

platforms such as JIRA or Bugzilla.

Facilitated customer use of online ordering platform, including

identifying and addressing challenges.

Addressed technical challenges associated with online ordering process and resolved

client issues promptly and effectively.

Role involves managing customer enquiries regarding expressed concerns

interest in selling vehicles via Cashforcars.com website.

Conduct checks on HPI and DVLA sites to confirm vehicle freedom

from financial agreements and contains accurate mileage and category.

Managing high volume inbound and outbound customer calls, while

ensuring adherence to Service Level Agreements and timelines.

Support members and private traders with sales and return inquiries and provide

administrative responsibilities related to documentation and compliance.

Maintain Salesforce database with orders, activities, and account contacts

data.

Directed order fulfillment operations to maintain high standards of service. Investigated customer orders for accuracy, facilitating prompt resolution of any concerns.

Diagnose challenges and coordinate across functions to achieve appropriate solutions.

Enhance product and sales information transfer and cultivate positive internal customer experiences

Developed strategic recommendations for streamlining sales workflows and reducing bottlenecks.

Sources and manages new sales leads as necessary

Converts sales details into an organized, user-friendly layout.

Contacts customers to verify satisfaction with a designated

good

Guides sales staff in maintaining focus on sales targets.

Coordinates with various departments to confirm that sales associates effectively execute duties.

rightly

Furnishes required data and reports to sales team.

Identifies and cultivates new sales leads as required.

Responds to customer phone inquiries and resolves issues as they arise.

Converts sales data into clear, readable format

Follows up with customers to ensure satisfaction with particular

merchandise

Ensures sales personnel remain aligned with sales goals.

Collaborates with other departments to ensure sales personnel fulfill responsibilities.

accurately

Delivers essential data and reports to sales team.

Demonstrates attention to detail, as customers may encounter similar issues; reports

problems as required

Coordinates client and sales team appointments

Recognizes customers through prompt responses to emails, texts, and phone calls.

Maintains current contact information for clients

Addresses customer complaints and resolves issues effectively

• Completes essential administrative tasks including report filing or presentation

sales team with essential documentation

Assist clients via live chat, video chat, and ticketing

Facilitate service and support for end-users by utilizing automated call technology.

Managed deployment of phone software using remote access and online platforms.

Communicate with customers to furnish and process information in response to

questions, issues, and requests related to products and services;

Collect customer data and analyze issue by evaluating and

assessing symptoms;

Investigate required data through accessible resources;

Implement standard operating procedures and protocols.

Pinpoint and elevate priority issues in alignment with Client specifications;

Channel problems to suitable resource;

Effectively manage and log call transactions utilizing computer and specified systems

analytics software

Present alternative solutions aimed at retention.

clients' and customers' operations;

Arrange thoughts and deliver spoken messages tailored to listeners and

circumstances

Facilitate follow-ups and perform necessary scheduled callbacks to customers.

Monitor system information, modifications, and updates.