Mohammad Asif Sheikh

• Handled client queries related to enrollments, subscriber issues, terminations, and settlements.
• Generated performance reports (AHT, SLA, calls/emails) and conducted weekly analysis to improve metrics.
• Managed AWS-based server monitoring and ensured automated backups from RingCentral to S3 using SFTP.
• Diagnosed and resolved technical issues, including a year-long NiFi server problem causing data backup failure from RingCentral to AWS S3.
• Collaborated with Cloud and RingCentral teams for a permanent solution.
• Delivered daily data to auditors and ensured timely resolution of client cases, contributing to compliance and customer satisfaction.
• Employee of the Month - For exceptional contributions to team success
• 3x Spot Awards - Recognized for initiative, reliability, and exceeding expectations
• Technical Impact Award - For resolving a critical data backup issue affecting RingCentral integration with AWS S3

Provided technical assistance for Apple devices including iPhones, iPads, MacBooks, and Apple Watches, resolving hardware and software issues, syncing problems, OS updates, and user accessibility concerns with a focus on customer satisfaction.

• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
• Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.