Mohammad Askari
Lucknow
Summary
A quest to work in a real professional environment where knowledge can be shared and enrich
I am a professionally qualified front office agent , i am flexible regarding working hours and am able to work a range of shift
Overview
9
9
years of professional experience
Work History
Front Office Executive
The Centrum
Lucknow
11.2024 - Current
- Maintaining a professional reception area to enhance visitor experience
- Handling income and outgoing mail efficiently.
- Delivery exceptional customer service to resolve enquiry promptly.
- Execute various administrative task to support daily operation.
Front Office Senior Supervisor
The Centrum
Lucknow
11.2023 - 10.2024
- Train and instruct staff on customer services
- Assign task to staff to enhance operation efficiently
- Monitoring and evaluate staff performance to ensure adherence to expectations
Front Office Supervisor
The Centrum
Lucknow
10.2022 - 10.2023
- Insure proper male handling to maintain efficient work flow
- Address complaint promptly to enhance customer satisfaction
- Manage daily operation to optimise team productivity
- Cultivate a positive work environment to promote employee engagement
Front Office Senior Associate
The Centrum
Lucknow
07.2021 - 10.2022
- Served as primary communication point of guest
- Managed room assignment to ensure optimal gas placement
- Facilitate checking and check out process efficiently
- Processed billing closure for timely account reconciliation
Front office Associate
The Grand JBR
Lucknow
11.2019 - 06.2021
- Address customer queries and complaint to enhance service satisfaction
- Facilitate checking and check out process for efficient Guest services
- Answered incoming calls from the room and hotel front insurance assistance
Industrial Training
Taj Mahal
01.2017 - 10.2017
- We were exposed to different departments within a hotel such as front office, food & beverage, housekeeping
Education
High School -
St francis college
Intermediate -
St Francis college
Bachelor of Science -
Institute of Hotel Management
Skills
- Multitasking abilities
- Planning & organisation
- Interpersonal communication
- Microsoft office proficiency
Additional Information
I am a professionally qualified front office agent, I am flexible regarding working hours and am able to work a range of shifts.
Hobbies and Interests
Cricket
Languages
- English
- Hindi
Personal Information
- Date of Birth: 09/17/97
- Nationality: Indian
- Marital Status: Single
Languages
English, Hindi
First Language
Timeline
Front Office Executive
The Centrum
11.2024 - Current
Front Office Senior Supervisor
The Centrum
11.2023 - 10.2024
Front Office Supervisor
The Centrum
10.2022 - 10.2023
Front Office Senior Associate
The Centrum
07.2021 - 10.2022
Front office Associate
The Grand JBR
11.2019 - 06.2021
Industrial Training
Taj Mahal
01.2017 - 10.2017
High School -
St francis college
Intermediate -
St Francis college
Bachelor of Science -
Institute of Hotel Management