Mohammad Aslam Bhagwan
Franchise Operation Manager
Srinagar
Summary
Seeking challenging assignments to leverage vast technical and adept team management skills in achieving bottom-line corporate goals, enhanced profitability and growth for leading Companies.
Experienced with leading franchise operations to drive growth and enhance operational efficiency. Uses strategic planning and process optimization to achieve consistent results. Track record of building strong relationships with franchisees and driving team collaboration.
Overview
18
18
years of professional experience
1
1
Language
Work History
Franchise Operations Manager
Reliance Digital
06.2023 - Current
- Facilitated successful new store openings by providing guidance on site selection, construction timelines, equipment sourcing, staffing, and training.
- Participated in regional events and trade shows to represent the brand professionally while staying informed about industry developments.
- Leveraged technology advancements in restaurant management software tools to modernize and simplify daily business operations.
- Evaluated potential market territories for expansion opportunities by conducting thorough research on demographics, competition, and demand.
- Developed strong relationships with franchisees to foster a sense of community within the organization and promote collaboration among all parties involved in the business operations.
- Enhanced franchisee satisfaction through consistent communication and support, addressing issues promptly.
- Spearheaded initiatives aimed at improving employee morale through recognition programs or team-building activities within franchises.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Area Sales Manager (ASM)
Grand prospect International Communication PVT LTD. (VIVO India)
12.2016 - Current
- Ensure Companies Core Value, Vision & Mission and Corporate Culture at all levels.
- Ensure building of better Channel productivity by maintaining ideal stocks at all levels with a right balance between the Primary, Secondary & Tertiary Sales w.r.t. Models, region specific & Price segment forecasting’s.
- Responsible for achieving Monthly/Quarterly/Annual Sales Targets as assigned by the Management with the help of Sales Team & all supporting Departments.
- Ensures implementation of Monthly Sales Activity Plan (MSAP) by proper forecasting & brainstorming in coordination with Sales Team.
- Ensures proper Team Management by assigning right person on right job, hire/recruit and train manpower in coordination with Human Resource Department (HR), facilitate training of various levels for smooth running of the operations.
- Responsible for proper upkeep of Internal & External Communication hygiene & utilize the same with all teams concerned for smooth operations.
- Ensures & Manage customer relationships to minimize churn by providing Best Pre & Post Service.
- Ensure all marketing support materials at each Retailer in the State/respective assigned territory.
- Provide support in creating strategy w.r.t. Promotion Counters, Demos n Dummies to reach the entire Retailer’s in a mentioned timeframe.
- Ensure preparation of Weekly/Monthly/Quarterly Plans for Promotional activities in coordination with Terminal Department.
- Ensures timely preparation & implementation of Ground level Monthly schemes, Incentive Schemes, Festival & Special Schemes for all ISP/Non ISP counters/Retailers/MDs/Promoters within the assigned time frame.
- Focused approach in Increasing Distribution spread or Width of Distribution (WOD) in all districts.
- Ensure smooth distribution of finances from Market Credits & balance the same with Companies Accounts.
- Ensure timely preparation & tracking of MIS on daily/weekly/monthly for all the models falls under Primary, Secondary & Tertiary Sales.
- Ensures timely uploading of the Primary, Secondary & Tertiary sales in an online portal (DMS) on daily basis as a legal compliance for smooth Sales Operations.
- Ensures managing Team Performance and Motivation for a highly competitive market.
- Ensure Cleanliness & Hygiene in the system at all levels
- Ensure customer Satisfaction by keeping a check on complaints/ wrong commitments by team/ enquires etc.
- Act as a single point Grievances support of all queries/ Suggestion/ rectifications falls under the channel.
- Responsible for overall profitability of the Distribution channel.
- Responsible for maintaining Key accounts, Profit n Loss Statements on monthly/Quarterly/Bi-Annual/ Annual basis & review the same for better controls and positive bottom line.
- Responsible in ensuring key responsible areas (as mention in JD) for each employee of the system in coordination with Human Resource Department.
- Ensure active role in preparation of Appraisal/ Retention & reward programs for all concerned employees/departments
- Initiating daily gate meeting and taking TL/TSM on job giving them daily basis targets ensuring the daily Targets are met. Always believes the area of improvement is there and if there is anything productive I learnt from any one would like to download the same down the line among Team.
- Tracking each and every WOD personally and ensuring whatever SKU policy of the company is to be met with 100% tapping manner.
- Responsible for raising primary sales driving secondary sales and tracking tertiary sales to achieve the business targets in a given time frame.
- Taking daily reviews of team and always have a belief to address whatever issues are there personally and at prompt manner.
- Ensuring the untapped areas are covered and TL/TSM or FOSs are enough aware of bringing New WODs into the System.
Area Business Manager
Transsion Holdings
06.2022 - 04.2023
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Delivered consistent revenue growth by executing targeted marketing campaigns tailored to specific client needs.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
Assistant Manager (AM)
Panasonic- India
11.2015 - 12.2016
- Initiating daily gate meeting and taking FOSs on job giving them daily basis targets ensuring the daily targets are met.
- Responsible for raising primary sales driving secondary sales and tracking tertiary sales to achieve the business targets in a given time frame.
- Ensuring the untapped areas are covered and FOSs reach within minute interiors.
- Conducting extensive market research to analyze and assess market potential tracking competitor activities for devising selling & marketing strategies.
- Meeting corporate clients and building relationships with them to Ancash bulk corporate sale.
- Forecasting weekly, fortnightly, monthly and Quarterly sales and preparing reports to submit it to the Management.
Retail Sales Officer (RSO)
Microsoft (Nokia- India Limited)
01.2015 - 11.2015
- Appointing distributors and looking for the Retail expansion so as to strengthen the channel and ensuring product availability at the outlets all across entire geographies i.e. Srinagar , Budgam & Magam .
- Managing Sales and distribution, Stockiest, inventories, stockiest investments and ensuring services to the retailer base by distributors.
- Responsible for raising primary sales driving secondary sales and tracking tertiary sales to achieve the business targets in a given time frame.
- Conducting extensive market research to analyze and assess market potential tracking competitor activities for devising selling & marketing strategies.
- Initiating daily gate meeting and taking SRs on job giving them daily basis targets and taking reviews on daily basis.
Field Force Area Sales Manager (FF-ASM)
Nokia India Limited
01.2011 - 12.2014
- Direct Responsible for Sellout as well as sell thru for Bandipora, Handwara, Magam,Ganderbal and Srinagar.
- Managing retail outlets and distributors in Srinagar and North Kashmir
- Assist in hiring for the team
- Facilitate induction and training of new staff
- Monitor staff performance to ensure they meet individual targets
- Responsible for the Sell Out and Service activation in my territory
- Track achievement vs. targets daily at outlet level and take corrective action
- Ensure all Consultant and SR meeting/ surpassing the minimum Service Activation Targets.
- Ensure all hygiene – ROI Sheets, Retailer Scheme Sheets sales sheets, salary, SR- Accountability incentives etc and escalate to FF Head or BM in case of issues
- Develop and Maintain excellent relationships with the Retailers and RDS
Team Leader (TL)
Nokia India Limited
01.2008 - 12.2010
- Direct Responsible for Sellout as well as sell thru for Srinagar, Anantnag , Pulwama , Budgam , Baramulla and Sopore .
- Get the Sell Out guidance from the Nokia ASM and break it down promoter wise
- Give daily targets of Sell Out +Sellthru to the Consultants and SRs.
- Take up any concerns of the promoters with the above stake holders
- Do on the job coaching Consultant wise to improve selling capability like:
- Retail Solution Sales
- Product Knowledge of Consultants and SRs.
- ISB,GSB and Fixtures.
Education
B. Com - Bachelor of Commerce
Islamia College of Science and Commerce
01.2006
Higher secondary II - 12th
Board Of School Education
Srinagar, J&K01.2002
ACIM - Advanced Diploma in Computer Integrated Management
First Computers
USA01.2000
Higher secondary I - 10th
Board Of School Education
Srinagar, J&K01.2000
Skills
Sales growth
PROFILE AT A GLANCE
- Talented, result driven Management Graduate offering 13 + yrs. of verifiable experience with International exposure in Mobile Sector. Taken up positions like Marketing, Field Force Area Sales Manager, Unit Manager, Regional Sales officer, Assistant Manager, Area Sales Manager (ASM), Branch Manager (BM).
- A bottom-line oriented Professional with comprehensive experience in innovative oversight of teams and technologies. Uses an exemplary management style to drive results under challenging environments and stiff timelines. Produced consistent achievement in offering cutting-edge technology against business requirements for international clients.
PERSONAL PARTICULARS
- Date of Birth: 15th Dec-1981
- Permanent Address: Alamdar Colony behind Green Valley Educational Institute Ellahibagh Buchpora Srinagar J&K 190020.
Listening Music, Travelling and Reading .
Listening Ghazals and Qawalies
Exploring Untapped areas and Locations
Reading Books
Timeline
Franchise Operations Manager
Reliance Digital
06.2023 - Current
Area Business Manager
Transsion Holdings
06.2022 - 04.2023
Area Sales Manager (ASM)
Grand prospect International Communication PVT LTD. (VIVO India)
12.2016 - Current
Assistant Manager (AM)
Panasonic- India
11.2015 - 12.2016
Retail Sales Officer (RSO)
Microsoft (Nokia- India Limited)
01.2015 - 11.2015
Field Force Area Sales Manager (FF-ASM)
Nokia India Limited
01.2011 - 12.2014
Team Leader (TL)
Nokia India Limited
01.2008 - 12.2010
Higher secondary II - 12th
Board Of School Education
ACIM - Advanced Diploma in Computer Integrated Management
First Computers
Higher secondary I - 10th
Board Of School Education
B. Com - Bachelor of Commerce
Islamia College of Science and Commerce