MOHAMMAD AYUB

• Successfully lead a team of 4 IT professionals, providing strategic direction and day-to-day management
• Implemented and managed Office 365 solutions, optimizing collaboration and productivity across the organization
• Led network infrastructure projects, including upgrades and expansions, resulting in improved network performance and reliability
• Developed and executed IT strategies aligned with business objectives.
• Managed IT budgets, ensuring cost-effective resource allocation and procurement
• Oversaw the selection and deployment of cybersecurity measures to protect company data and infrastructure
• Mentored and coached team members, fostering skill development and enhancing team cohesion
• Designing and managing O365 Mail service with 700+ active users and licenses
• Conducted regular IT risk assessments and implemented disaster recovery plans
• O365 Users and Group Creation and permission management
• Experience with PowerShell and Scripting for O365 bulk migration, activity
• Effective handling of O365 Compliance Requirements
• O365 to O365 user migration or any other tenant to O365 migration
• Mail security configuration such as AV, spam filtering, etc
• Good Administration Knowledge on MS SharePoint, TEAMS, Onedrive and other O365 tools
• Experience in Microsoft Windows Server Administration, to include Server 2012 and 2016/19 operating systems
• Coordinating with different lines of services with SLA
• Creating and updating of technical documentation
• Experience & Implemented Manage Engine remote management and asset management tool by Zoho
• Implemented VoIP services like 8x8, Fuze, Aircall etc.
• Implemented zoho ticketing system for day to day IT tickets
• Develop and administer disaster recovery plans
• Install wide range of network equipment
• Keep network infrastructure up-to-date and secured
• Write and maintain network security policies and monitor compliance
• Identify and recommend needed and optimal infrastructure improvements
• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

• Benchmarked, analysed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
• Communicated regularly with stakeholders regarding pertinent IT activities
• Communicated updates, service times and usage best practices throughout the company
• Confirmed effectiveness of solutions by interacting with user base and understanding their challenges
• Defined and implemented disaster recovery and backup procedures for systems managed by the team
• Defined delivery and support plans for implementing appropriate information technologies
• Developed and implemented all IT policies and procedures
• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
• Established and managed to budget comprising ongoing operations and upgrades to systems
• Kept up to date on industry developments and best practices
• Maintained quality of service by establishing and managing to organizational standards
• Maintained staff by recruiting, selecting and training associates
• Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Managed large data imported initiatives for new and existing customers
• Negotiated and administered vendor and consultant contracts and service agreements
• Oversaw provision of end-user services, including help desk and technical support services
• Provided proactive analysis of key metrics, project milestones, and departmental priorities
• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Handled installation and total IT Infrastructure setup of Network Cabling, Network & Server Racks, data & voice connectivity to all workstations at new premises allocated on IT Hills, Hill No.3, IT SEZ Rushikonda.
• Scheduled and planned shifting of operations to new premises in 2 phases without an impact or downtime on productivity.
• Implemented Bio-Metric and IP Camera, solar camera & wireless camera surveillance solution system.
• Handled installation of Transformers, DB Panels, ACs, UPS, electrical wiring, calculating the power requirements, total power solution from APEPDCL and auto failover with backup generators to the building.
• Played key role in setting new video surveillance project vdointel.com where we process all client video feeds by running them through the most appropriate analytics & filtering out the false alarms, extract the most important segments through expert review to deliver actionable video intelligence in real-time.
• Installed Call centre setup using VoIP service, negotiating and setting up IVR, Call recordings, setting toll free 1800 number and forwarding/routing calls to first available agents.

Involved from startup phase of the project and provided foundation activities like cabling and termination of network and VOIP points, installation of Routers, Layer2 Switches, Network Racks and Modems for leased line connectivity. Actively participated in carrying end to end activities every day for IT management.

• Ensuring Proper Functionally of all Information and communication equipment’s for performing day to day activities.
• Taking care of all license related activities such as purchase of new software licenses by maintaining database.
• Ensuring network connectivity of Modems, Routers etc.
• Installation and maintenance of ADC including regular back up activity
• Scheduling anti – virus scans background on periodic basis.
• Installation and maintenance of CC Cameras through regular checks and periodic backups.
• Installation and maintenance of Online UPS, A3 Copier & Network Scanner cum Printer
• Providing Authorizations to users ID wise as per Management’s Decision for Server Access, Internet Access, Copier and Printer Usage.Analyzed software hardware and network systems for various transmission systems
• Configured and installed routers switches and wireless controllers
• Evaluated complex computer systems to assess vulnerability and risk
• Worked with outside vendors and teams to develop voice and data wiring infrastructure
• Maintained all network documentation for hardware configuration and licensing.

Effectively manage system functionality to ensure ongoing operations. Support 160 internal and 200+ external end users on a daily basis.

• Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment.
• Recommended modifications to improve speed of operations and system security measures.
• Configured and managed AD, DHCP, WSUS, IIS, Antivirus and backup servers in the corporate network.
• Maintenance of Linux based Squid Proxy, Reverse Proxy Server, Samba File Server, Radius Authentication and QMail Server.
• Configuring VLANS, Load balancing Routers with different ISP’s
• Maintenance of CISCO 3750, 2960 Switches and CISCO 1721, 1841, 2821 for VPN Connectivity and 515 PIX Fire Wall for Inbound Traffic
• Maintenance NLD (National Long Distance) and IIL (Internet Leased Lines).
• Maintaining virus free systems & updating latest virus patches from web
• Bandwidth Monitoring with MRTG Graph & Network using Cisco Network Assistant tools. Etc...
• Defined and Implemented Sonic Firewall for Outbound Internet Traffic with Load Balancing and Content Filtering.

Provided professional leadership, direction, drafted documents outlining procedures for bidding and completing jobs. Established a server pool to coordinate and monitor proper use and accountability of systems.

• Established security policies for systems, and designed and managed secure networks for clients.
• Configured servers to meet specific requirements, including hard drives, memory, planners, video cards, raid arrays, and load software.
• Leveraged expertise in Linux and Windows servers to install operating systems.
• Involved extensively in setting various sized LANs at client sites and in maintenance
• Troubleshooting network and system problems
• Help Desk / End user support for hardware and software including end user training
• Upgrade and Configure network equipment (servers, hubs and switches) for use on Operational networks