Mohammad Azharuddin
Billing Analyst - Order To Cash
Jaipur,RJ
Summary
To obtain a challenging position where I can utilize my managerial and interpersonal skills and strive to achieve overall growth for the organization and in the process learn from the experience gained. Mutually beneficial employment in a value-based organization involves high-level teamwork to address dynamic and challenging work environment and to use my skills for taking organization to new heights.
Overview
16
16
years of professional experience
Work History
Billing Analyst - Transportation & Logistics Operations (US Market)
Accenture Solutions Pvt Ltd
05.2025 - Current
- Automated & System Billing
- Run automated billing cycles through Oracle auto-batch processes to generate accurate and timely invoices.
- Load and monitor invoices and credit memos from third-party systems into the Oracle.
- Revenue Reporting & Variance Analysis
- Compile, review, and audit Monthly Revenue and Profitability Reports for assigned US branches.
- Perform monthly revenue variance analysis for differences above USD 10K and provide explanations.
- Escalation & Query Management
- Handle and resolve billing escalations from Sales and Collections team.
- Support branches by researching billing issues related to pricing, contracts, and transaction history.
- Manage disputes and queries from the RCS (Revenue & Customer Support) mailbox for CompuSafe and Recycler Services.
- Audit, Compliance & Revenue Protection
- Support audits such to identify and prevent revenue leakage.
- Perform quality checks in iTrack for billable and non-billable exceptions.
- Conduct quality checks on cash deposits and customer orders.
- Perform pre-scrub invoice audits before customer submission.
- ServiceNow & Reporting Tasks
- Extract and analyze ServiceNow (SNOW) reports to identify out-of-scope billable work.
- Run month-end reports twice a month to support consolidation billing and close activities.
- Billing Operations & Manual Processing
- Allocate daily billing tasks to the team and perform billing within SLA timelines.
- Process billing requests from the Finance Lead Box, coordinating with Operations for missing details.
- Review and audit manual workbooks from Operations for accuracy.
- Manage the complete BGS Billing process, from workbook collection to submitting totals to accounting.
- Invoice Creation & Manual Billing
- Create manual invoices in Oracle EBS through direct entry (no-upload).
- Create manual invoices using upload templates and validate data before posting.
- Manage month-end service contract billing to ensure correct revenue recognition.
Technical Support Executive - Accounts & Finance Software Operations (US Market)
Teleperformance
11.2024 - 04.2025
- Efficiently and kindly resolve customer queries related to software issues.
- Create and publish helpful content to enhance self-service resources.
- Accurately capture notes, document activities, and manage cases in a clear, actionable manner for teammates and customers.
- Stay up to date on product changes and quickly learn about new functionalities.
- Regularly follow up with customers on open incidents and promptly resolve reported issues within their expectations.
- Serve as the primary customer-facing contact for all service-related needs.
- Continuously expand knowledge and improve the ability to achieve First Call Resolution (FCR) for customer issues.
- Process cases efficiently to meet required Average Handle Time (AHT) and Turnaround Time (TAT).
- Consistently deliver productive work that earns Customer Satisfaction Score (CSAT).
Business Administrator - Gemstones & Silver Jewelry Operations (Online Market)
Hakkak Gems
07.2020 - 10.2024
- Create and manage gemstone and silver jewelry listings on ecommerce platforms such as eBay and Etsy.
- Oversee the timely dispatch of online orders.
- Address international customer inquiries and concerns via calls and emails.
- Coordinate with the manufacturing team to ensure order items are produced to specifications.
- Manage gemstones manufacturing and silver jewelry work unit and staff.
- Resolve issues and concerns raised by online payment gateways like PayPal, Payoneer & Banks.
- Document export requirements and collaborate with Custom House Agents (CHA).
- Handle export and import queries raised by Custom House Agents.
- Maintain sales registers and provide essential information to the accounting team for timely GST returns.
Team Leader - Healthcare Medical Data Operations (US Market)
Genpact India Pvt Ltd
10.2018 - 12.2019
- Manage a team of 25 people in US Healthcare data management process.
- Assist team members to resolve their queries and core job challenges.
- Make weekly and monthly dashboards for reporting purposes.
- Ensure team meets daily and monthly targets with full accuracy.
- Maintain 100% accuracy and ensure all requests are processed within required SLA/TAT.
- Manage customer queries & escalations and ensure to have a solid action plan to avoid issues in future.
Credit Management/Admin - Media & Technology Operations (EMEA Market)
Genpact India Pvt Ltd
10.2016 - 09.2018
- Assess credit worthiness, increase/decrease credit limit, manage payment terms & profile switches etc. of new and existing customers.
- Manage IO Approval/Denial based on credit worthiness as per credit rating reports and detailed financial statements.
- Maintain 100% accuracy and ensure all requests are processed within required SLA/TAT.
- Updating customer information in ERP- Oracle & Sales Force as per request received from sales & collections teams.
- Ensure all requests concerned to Invoice Pull are fulfilled within required SLA/TAT.
- Direct Linkages with Sales & Collections Teams.
- Manage customer issues, queries & escalations and ensure to have a solid action plan to avoid issues in future.
Billing & Adjustments Analyst - Media & Technology Operations (US Market)
Genpact India Pvt Ltd
08.2011 - 09.2016
- Strong domain knowledge - Order to Cash.
- Activities concerned with processing manual/automated billing adjustments in ERP- Oracle Financial Application (OFA).
- Performing month end billing activities.
- Resolving customer queries concerned with billing and adjustments brought by sales and collections team.
- Direct linkages with sales, collections and cash application team.
- Responsible for invoice corrections/revisions, billing reconciliation, credit & debit memo printing etc.
- Pro-active account research and correct account settings to avoid future billing issues.
Collections Analyst - Media & Technology Operations (US Market)
Genpact India Pvt Ltd
03.2010 - 07.2011
- Working on Aging Report (Past Due Invoices) by - sending Cordial Emails with invoice copies, making Collection Calls\Voicemails & sending Dunning Letters.
- Updating notes in ERP- Oracle about the actions taken on past due account invoices.
- Helping and support to resolve customer queries and concerns.
- Monitoring accounts to identify outstanding invoices and getting payment confirmation from customers.
- Investigating historical data for each account\customer to get their issues resolved pertaining to Billing, Account Address, PO Number, Payment Term etc.
- Making connections with customer’s Accounts Payable team to get payments done on timely manner.
- Preparing Refund Packages and getting them processed by Billing Team.
- Instructing Cash Applications team to get the payment applied on correct invoices and assisting them in reconciling unapplied cash.
- Building constant communication with Sales team or Account Managers to get assistance in contacting customers and getting correct contact information.
- Meeting Service Deliveries & TAT on daily and monthly basis by achieving Collection Targets and keeping all SLA’s green.
- Ensuring highest level of customer service by reporting on collections activity and accounts receivable status.
- Preparing Collections Forecast Report and comparing against the collections target.
Education
Diploma - Accounts & Finance
Academy of Computer Accountant (ACA)
01-2010
BA - English Literature, Political Science, History
SS Jain Subodh PG College
03-2009
Higher Secondary Education -
All Saint’s Church Sr. Sec. School
03-2006
Secondary Education -
Bright Future Sr. Sec. School
03-2004
Skills
Applications Known - JD Edwards (JDE), Oracle (OFA), GetPaid, Sales Force (SFDC), Siebel Ticketing System
Knowledge of MS Excel, MS Word & Power Point
Strong Communications, Networking and Team Management Skills
Enthusiastic, Reliable & Result-Oriented Team-Player
Good verbal, written, interpersonal & communication skills
Interests
Hobbies: Playing Carrom & Listening to Music
Accomplishments
- Accenture - Individual Excellence Award - July 2025
- Teleperformance - Employee of the month Award – Jan 2025
- Genpact – 1 Gold Award (Team) For Brilliant Contribution in Non-Collections. 2014 - 2015
- Genpact - 2 Silver Awards (Individual and Team) For Outstanding Performance. 2013 - 2014
- Genpact - 4 Bronze Awards for fabulous performance in Customer Service. 2010 – 2013
PERSONAL DETAILS
- Date of Birth: Sep 2nd, 1987
- Father’s Name: Naimuddin
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Billing Analyst - Transportation & Logistics Operations (US Market)
Accenture Solutions Pvt Ltd
05.2025 - Current
Technical Support Executive - Accounts & Finance Software Operations (US Market)
Teleperformance
11.2024 - 04.2025
Business Administrator - Gemstones & Silver Jewelry Operations (Online Market)
Hakkak Gems
07.2020 - 10.2024
Team Leader - Healthcare Medical Data Operations (US Market)
Genpact India Pvt Ltd
10.2018 - 12.2019
Credit Management/Admin - Media & Technology Operations (EMEA Market)
Genpact India Pvt Ltd
10.2016 - 09.2018
Billing & Adjustments Analyst - Media & Technology Operations (US Market)
Genpact India Pvt Ltd
08.2011 - 09.2016
Collections Analyst - Media & Technology Operations (US Market)
Genpact India Pvt Ltd
03.2010 - 07.2011
Diploma - Accounts & Finance
Academy of Computer Accountant (ACA)
BA - English Literature, Political Science, History
SS Jain Subodh PG College
Higher Secondary Education -
All Saint’s Church Sr. Sec. School
Secondary Education -
Bright Future Sr. Sec. School