Mohammad Ehtesham
Technical Support Engineer
Hyderabad
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Backbone Engineer (AVAYA Tire 3)
Avaya India
07.2016 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Senior Voice Support Engineer (AVAYA)
INVESCO Hyderabad Pvt. Ltd.
04.2015 - 06.2016
- Diagnosed and troubleshot Avaya issue.
Voice Support Engineer (AVAYA)
Wipro InfoTech Ltd.
12.2011 - 03.2015
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns related to Avaya.
Sr. Desktop Engineer (L2)
Progressive Infovision Pvt. Ltd.
06.2008 - 12.2011
- Established IT policies and best practices for desktop management, promoting a secure and productive computing environment.
Technical Support Engineer
Microland Limited
03.2007 - 05.2008
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Diagnosed and troubleshot hardware, software and network issues.
Education
MSc - Telecom Technology
SMU
B.A. - undefined
Magadh University
Senior Secondary - undefined
BIEC
Higher Secondary - undefined
BSEB
Skills
IT Infrastructure
undefinedTechnical Qualifications
- Diploma in Hardware Engg.
- MCSE on Windows Server 2003 track
Certification
Avaya certified implementation specialist
Personal Information
- Father's Name: Mohd. Ehsan
- Date of Birth: 05/05/85
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobby
Enjoy cooking and experimenting with new recipes.
Disclaimer
I do, hereby that all the information furnished by me in this Bio-Data are true and correct to be the best of my knowledge and believe.
Timeline
Avaya certified implementation specialist
09-2024
Backbone Engineer (AVAYA Tire 3)
Avaya India
07.2016 - Current
Senior Voice Support Engineer (AVAYA)
INVESCO Hyderabad Pvt. Ltd.
04.2015 - 06.2016
Voice Support Engineer (AVAYA)
Wipro InfoTech Ltd.
12.2011 - 03.2015
Sr. Desktop Engineer (L2)
Progressive Infovision Pvt. Ltd.
06.2008 - 12.2011
Technical Support Engineer
Microland Limited
03.2007 - 05.2008
B.A. - undefined
Magadh University
Senior Secondary - undefined
BIEC
Higher Secondary - undefined
BSEB
MSc - Telecom Technology
SMU
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