Mohammad Faisal
New Delhi
Summary
With nearly a decade of dedicated experience in corporate and staff travel consulting, I have consistently excelled in managing end-to-end travel solutions for corporate clients. Proficient in Global Distribution Systems (GDS) and online booking tools, I specialize in facilitating seamless travel experiences for business professionals. I thrive in handling last-minute requests, demonstrating agility and resourcefulness to meet the dynamic needs of corporate clients, with a proven track record of working with several companies like Dnata Travel.
Overview
10
10
years of professional experience
Work History
Corporate Travel Consultant
Dnata Travel Center
Dubai
01.2024 - 04.2024
- Handling B2B travel requests from EY(Ernst and Young) as per their contract with the company.
- Address customer queries promptly and appropriately
- Utilize all available tools to assist clients effectively with ticketing and travel bookings including Air, Hotel, Car, and Visa
- Manage the OBT tool (Concur) for the client
- Coordinate travel policy and deals with the suppliers
- Advise travelers on the policies and booking requirements
- Worked on OBT tools and different GDS systems for bookings.
- Assisted in the planning of complex international travel arrangements.
- Researched and provided cost-effective options for corporate travel needs.
- Ensured that all legal requirements were met prior to booking any travel arrangements.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
Sr. Travel Consultant
Greaves Travel India Pvt. Ltd.
Delhi
06.2022 - 12.2023
- Handling B2B bookings for travel agents and different corporate clients
- Creating and handling bookings on GDS like Worldspan, Sabre, and Apollo
- Managing OBT booking requests made by travelers on Concur advising pax on the use of the platform and troubleshooting
- Coordinate with suppliers like Airlines, Hotels, and Car rental Companies
- Handling last-minute requests and emergency travel requests
- Issue, reissue, and cancellations for Air Tickets and amendments for hotel, car, rail, and limo bookings for travel agents and business travelers from different companies.
- Offer expert advice on travel options, visa requirements, and other relevant information
- Keep clients informed about industry trends and best practices
- Communicate updates in travel policies to corporate clients
- Assist clients in adhering to company travel policies and recommend cost-effective solutions
- Track and manage travel expenses to ensure adherence to budgetary constraints.
- Negotiated contracts with airlines, hotels and other service providers to ensure competitive prices for customers.
- Managed online booking systems for airline tickets and hotel reservations.
- Organized complex itineraries, including flights, transfers, hotels, car hire.
Sr. Customer Experience Executive
Grofers India Pvt. Ltd.
Gurgaon
10.2020 - 01.2022
- Handling travel corporate bookings for top management and employees of the company, especially Cars and Flights.
- Managed a team of Customer Service Representatives responsible for providing excellent service levels.
- Keep abreast of travel restrictions, quarantine rules, and health guidelines due to COVID-19
- Help clients plan flexible itineraries considering the dynamic nature of travel restrictions
- Advise on health protocols, recommend accommodations with hygiene measures, and ensure awareness of safety guidelines
- Develop contingency plans for travel disruptions and provide support during emergencies.
- Assisted Travellers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
Corporate Travel Consultant
Dnata India
Noida
03.2018 - 08.2020
- Worked as a B2B travel consultant for registered travel agents and other corporate clients.
- Coordinated travel arrangements for corporate employees and clients, ensuring all arrangements were completed on time and within budget
- Handling more than 100 companies and Travel agents (APAC) for their emergency travel requirements for flights, Hotels, Car, Rail, Visa, and Insurance
- Process Concur bookings made by travelers and support them on the tool
- Making reservations as per policy of the company and processing approvals as per the staff level, managing approvals in case of emergencies
- Coordinate travel policy and deals with the suppliers
- Advise travelers on the policies and booking requirements
- Worked on OBT tools and Galileo GDS for bookings.
- Prepared customized itineraries based on customer needs and preferences.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Travel Coordinator and EA to MD
Afro Asia Citizen Power
Udaipur
03.2014 - 02.2018
- Worked as a Travel Coordinator for staff and client travel and EA to the MD of the Company
- Developed and managed travel itineraries for business trips, ensuring all necessary arrangements were made in advance.
- Coordinated flight bookings, ground transportation, accommodations, and visa applications for international travelers.
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
- Assisted Chairman, Staff, and Clients with flights, hotel bookings, travel insurance, and other travel-related services
- Organized and managed travel arrangements within the budget and policy
- Worked on online booking tools for travel bookings and expense management.
- Scheduled and coordinated domestic and international travel based on budget constraints.
- Identified cost saving opportunities through researching alternative routes and competitive airfares and other travel expenses.
Education
Masters in Tourism Management (MTM) -
Mohanlal Sukhadia University
09.2013
Bachelor’s in arts (Economics) -
D.A.V (P.G) College
06.2011
Intermediate -
Vivekananda School, C.B.S.E
05.2006
Skills
- Budgeting and cost control
- Sabre Central Software
- Certified Travel Industry Executive (CTIE)
- Hotel Accommodations
- Documentation preparation
- Travel Arrangements
Timeline
Corporate Travel Consultant
Dnata Travel Center
01.2024 - 04.2024
Sr. Travel Consultant
Greaves Travel India Pvt. Ltd.
06.2022 - 12.2023
Sr. Customer Experience Executive
Grofers India Pvt. Ltd.
10.2020 - 01.2022
Corporate Travel Consultant
Dnata India
03.2018 - 08.2020
Travel Coordinator and EA to MD
Afro Asia Citizen Power
03.2014 - 02.2018
Masters in Tourism Management (MTM) -
Mohanlal Sukhadia University
Bachelor’s in arts (Economics) -
D.A.V (P.G) College
Intermediate -
Vivekananda School, C.B.S.E
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