Mohammad Faizan
Lucknow
Summary
Results-driven Sales Operations Manager with background in implementing strategic sales plans and streamlining operational processes. Demonstrated strengths lie in fostering team collaboration, driving revenue growth, and improving customer satisfaction levels. Previous roles highlighted for leadership skills, ability to analyze market trends, and success in enhancing overall sales performance. Notable impact made through consistent achievement of sales targets and operational efficiencies.
Overview
21
21
years of professional experience
Work History
Sales Operations and Marketing Manager
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
Lucknow
01.2022 - Current
- Executed digital marketing campaigns across social media to enhance brand visibility.
- Collaborated with sales team to align marketing efforts with sales goals.
- Analyzed marketing outcomes including activities, responses, leads, sales, and retention to inform strategy.
- Monitored budgets for marketing initiatives, ensuring alignment with financial goals.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Developed comprehensive marketing strategies to enhance brand visibility for Volkswagen vehicles.
- Coordinated with external agencies for advertising and public relations campaigns.
- Worked with management team to oversee and monitor marketing strategy.
- Oversaw advertising campaigns ensuring alignment with Volkswagen branding standards.
Assistant Sales Manager
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
Lucknow
01.2021 - 12.2021
- Supported sales team in exceeding monthly targets and objectives through strategic initiatives.
- Coordinated with marketing team to execute dealership events and campaigns that enhanced customer engagement.
- Streamlined daily administrative tasks to optimize sales team operations and maintain efficiency.
Dealer Development and Internal Trainer
KTL Automobile
Lucknow
04.2018 - 12.2020
- Trained new employees on dealership procedures and customer service standards.
- Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
- Evaluated training effectiveness and gathered feedback for continuous improvement.
Relationship Manager
KTL Automobile
Lucknow
07.2015 - 03.2018
- Facilitated product demonstrations to improve client understanding and engagement, leading to increased client satisfaction.
- Cultivated strong customer relationships to ensure repeat business and foster loyalty.
- Developed strong client relationships through regular communication and personalized service.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with sales teams to create tailored solutions for clients' needs.
Team Leader
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
Lucknow
09.2010 - 06.2015
- Implemented standard operating procedures to improve service consistency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Team Leader
Maruti Suzuki Dealer (Anand Motor)
Lucknow
04.2009 - 08.2010
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Sales Executive
Maruti Suzuki Dealer (Anand Motor)
Lucknow
01.2006 - 03.2009
- Developed strong relationships with customers to enhance service experience.
- Conducted product demonstrations to showcase vehicle features and benefits.
Education
Bachelor of Commerce -
Lucknow University
Lucknow01-2004
Intermediate -
I.S.C. Board
City Montessori School Lucknow01-2001
High School -
I.C.S.E. Board
City Montessori School Lucknow01-1999
Skills
- Team collaboration
- Problem solving
- Training development
- Sales process optimization
- Marketing Management
- Campaign management
- SEO activities
Personal Information
- Date of Birth: 03/30/83
- Nationality: Indian
- Marital Status: Married
- Address: 417/165 Niwazganj Thakurganj Lucknow, 226003.
Timeline
Sales Operations and Marketing Manager
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
01.2022 - Current
Assistant Sales Manager
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
01.2021 - 12.2021
Dealer Development and Internal Trainer
KTL Automobile
04.2018 - 12.2020
Relationship Manager
KTL Automobile
07.2015 - 03.2018
Team Leader
Volkswagen Dealer (Viraj Distributors Pvt. Ltd.)
09.2010 - 06.2015
Team Leader
Maruti Suzuki Dealer (Anand Motor)
04.2009 - 08.2010
Sales Executive
Maruti Suzuki Dealer (Anand Motor)
01.2006 - 03.2009
Bachelor of Commerce -
Lucknow University
Intermediate -
I.S.C. Board
High School -
I.C.S.E. Board