Mohammad Faraz
Sr Project Manager
NEW DELHI
Summary
Results-driven Senior Project Manager with 10+ years of experience in delivery governance, quality assurance oversight, and stakeholder management across large-scale IT programs.
Proven expertise in driving continuous process improvement across project governance, data-driven reporting, and executive communication to enhance delivery performance and customer satisfaction.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Sr. Project Manager
HCL Technologies Ltd
10.2014 - Current
- Led delivery governance and quality oversight for 40+ accounts in the Life Sciences and Healthcare domain, with a team size of 65 to 70 resources.
- Conducted regular SQA reviews, analyzing project quality metrics, identifying risks, and driving corrective actions.
- Collaborated with Delivery Heads (DH), ADMs, and stakeholders to present quality review findings and improvement plans .
- Monitored SLA adherence, defect trends, and delivery KPIs , ensuring high-quality project outcomes.
- Performed risk identification, tracking, and escalation management , reducing delivery risks across projects.
- Prepared and presented executive dashboards, reports, and governance summaries for leadership.
- Supported audit readiness, compliance checks, and quality standards alignment (QMS).
- Drove process optimization initiatives to improve productivity, efficiency, and delivery performance.
- Managed SOW, billing, invoicing, and financial governance while ensuring quality delivery alignment.
- Worked on CSAT improvement initiatives , tracking customer feedback, and implementing action plans.
- Facilitated governance meetings, risk reviews, and cross-functional coordination.
Technical Support Associate
DELL International Services India Pvt. Ltd
12.2010 - 10.2014
- Delivered technical support within defined SLAs, ensuring high customer satisfaction.
- Resolved hardware and software issues for desktops, laptops, and printers.
- Recognized as the Best Resolution Expert for quality and efficiency.
- Mentored junior team members, and supported knowledge sharing.
Account Manager
Encore Capital Group
05.2010 - 12.2010
- Managed customer accounts and negotiated payment solutions.
- Delivered professional customer service and handled escalations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Team Member
FIS Global Business Solutions India Pvt. Ltd
12.2008 - 04.2010
- Provided voice support and handled the escalation of technical issues.
- Managed trouble tickets, and ensured timely resolution.
Education
M.Com - Management Accounting & Marketing Mgmt
DDU Gorakhpur University
Gorakhpur, UP01-2011
B. Com - Pass
DDU Gorakhpur University
Gorakhpur, UP01-2008
Skills
Project delivery governance & PMO
Quality Assurance Governance
Risk & Issue Management
Quality Metrics & Reporting (Defect Leakage, SLA, KPIs)
Root Cause Analysis (RCA)
Stakeholder & Client Management
CSAT / NPS Analysis
Process Improvement & QMS ( PDCA )
Audit & Compliance Support
Dashboarding/PPT & Reporting (Advanced Excel)
Agile & Scrum Practices
Accomplishments
- Awarded Gold Club & Silver Club for outstanding performance
- Recognized for Best Process Knowledge across verticals
- Member of League of Outstanding HCLites (O Infinity Award – 5 years)
Certification
Certified Scrum Master (CSM) - Credential ID 001751696 (2025)
Personal Profile
- Name: Mohammad Faraz
- Gender: Male
- Marital Status: Married
- Nationality: Indian
Timeline
Certified Scrum Master (CSM) - Credential ID 001751696 (2025)
06-2025
Sr. Project Manager
HCL Technologies Ltd
10.2014 - Current
Technical Support Associate
DELL International Services India Pvt. Ltd
12.2010 - 10.2014
Account Manager
Encore Capital Group
05.2010 - 12.2010
Team Member
FIS Global Business Solutions India Pvt. Ltd
12.2008 - 04.2010
B. Com - Pass
DDU Gorakhpur University
M.Com - Management Accounting & Marketing Mgmt
DDU Gorakhpur University