MOHAMMAD FARID
Kolkata
Summary
Skilled in identifying and mitigating fraudulent activities. Leveraged knowledge of financial systems, cyber threats, and latest fraud detection tools to safeguard company assets in previous roles. Strong analytical skills with the ability to interpret complex data patterns for risk assessment. Implemented strategic prevention measures that enhanced overall security framework and reduced instances of fraud significantly.
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
TTEC
Gujrat
05.2023 - Current
- Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business.
- Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products document investigations in written narratives.
- Incorporate feedback from quality assurance team, assist with SAR preparation and filing. Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures.
- Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations.
- Review data from systems and following client procedures to investigate, decide, and document transaction monitoring alerts.
- Assisted with training staff on best practices for spotting fraudulent behavior and responding appropriately.
Chat Support Specialist
Startek Pvt LTD
Kolkata
04.2022 - 04.2023
- Assisted customers with technical issues on a wide range of products and services via live chat.
- Provided timely, accurate and professional customer service to all clients.
- Resolved customer inquiries efficiently and effectively within the provided timeframe.
- Handled escalated customer complaints in an appropriate manner.
- Maintained records of customer interactions and transactions accurately in the database system.
Voice Process Associate
Concentrix
Kolkata
09.2016 - 02.2018
- Handle calls/escalation/customer complaints over the call.
- Maintain AHT, performance and quality score.
- Handle calls from customers and clients.
- Assisted in the development of operational policies and procedures to ensure compliance with company standards.
- Provided technical support to internal stakeholders on various system issues related to processes.
Education
B.COM -
Calcutta University
10-2009
HIGHER SECONDARY -
Sarangabad High School
08-2006
Skills
- MS Office
- Outlook
- Tally
- Transaction monitoring
- Adaptability
- Fraud detection techniques
- Teamwork
Timeline
Fraud Prevention Specialist
TTEC
05.2023 - Current
Chat Support Specialist
Startek Pvt LTD
04.2022 - 04.2023
Voice Process Associate
Concentrix
09.2016 - 02.2018
B.COM -
Calcutta University
HIGHER SECONDARY -
Sarangabad High School
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