Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Training
Disclaimer
Personality
Personal Information
Timeline
Generic
MOHAMMAD GUFRAN ALAM

MOHAMMAD GUFRAN ALAM

KOLKATA

Summary

Dynamic Operations Manager with extensive experience at Silversea Cruises, excelling in restaurant management and guest service. Proven track record in cost reduction and innovative menu planning, while fostering a motivational team environment. Skilled in integrated inventory control and enhancing the overall guest experience, ensuring high standards and satisfaction.

Overview

15
15
years of professional experience

Work History

OUTLET MAITRE'D HOTEL / OPERATION MANAGER

SILVERSEA CRUSIES
03.2023 - Current
  • OVERSEE AND MANAGE ALL AREAS OF THE RESTAURANT AND MAKE DECISIONS ON MATTERS OF IMPORTANCE TO GUEST SERVICE.
  • ADHERE TO COMPANY STANDARDS AND SERVICE LEVELS TO INCREASE SALES AND MINIMIZE COSTS, INCLUDING FOOD, BEVERAGE, SUPPLY, UTILITY AND LABOR COSTS.
  • RESPONSIBLE FOR ENSURING THAT ALL FINANCIAL (INVOICES, REPORTING) AND PERSONNEL/PAYROLL RELATED ADMINISTRATIVE DUTIES ARE COMPLETED ACCURATELY ON TIME AND IN ACCORDANCE WITH COMPANY POLICIES AND PROCEDURES.
  • ENFORCE SANITARY PRACTICES FOR FOOD HANDLING, GENERAL CLEANLINESS, AND MAINTENANCE OF KITCHEN AND DINING AREAS.
  • MAINTAINING AN EFFICIENT PROGRAM OF SCHEDULING TO ENSURE A HIGH STANDARD OF SERVICE WITH THE USE OF MINIMUM MAN-POWER.
  • MAINTAINING AND INSTRUCTING ASSIGNED PERSONNEL AS TO SAFETY POLICIES AND PROCEDURES AND FOLLOW UP TO ENSURE HAZARDS ARE ELIMINATED.
  • ACTING IMMEDIATELY ON ALL CUSTOMER COMPLAINTS TO ENSURE THAT CORRECTIONS ARE MADE WHEN POSSIBLE.
  • TRAINING AND MOTIVATING STAFF & RESPONDING TO CUSTOMER COMPLAINTS.

FLOOR MANAGER / OPERATION MANAGER

JW MARRIOTT MARQUIS DOHA
10.2022 - 12.2022
  • KEY ROLE- OVERSEE AND MANAGE ALL AREAS OF THE RESTAURANT AND MAKE DECISIONS ON MATTERS OF IMPORTANCE TO GUEST SERVICE. ADHERE TO COMPANY STANDARDS AND SERVICE LEVELS TO INCREASE SALES AND MINIMIZE COSTS, INCLUDING FOOD, BEVERAGE, SUPPLY, UTILITY AND LABOR COSTS. RESPONSIBLE FOR ENSURING THAT ALL FINANCIAL (INVOICES, REPORTING) AND PERSONNEL/PAYROLL RELATED ADMINISTRATIVE DUTIES ARE COMPLETED ACCURATELY ON TIME AND IN ACCORDANCE WITH COMPANY POLICIES AND PROCEDURES.ENFORCE SANITARY PRACTICES FOR FOOD HANDLING, GENERAL CLEANLINESS, AND MAINTENANCEOF KITCHEN AND DINING AREAS.MAINTAINING AN EFFICIENT PROGRAM OF SCHEDULING TO ENSURE A HIGH STANDARD OF SERVICE WITH THE USE OF MINIMUM MAN-POWER.MAINTAINING AND INSTRUCTING ASSIGNED PERSONNEL AS TO SAFETY POLICIES AND PROCEDURES AND FOLLOW UP TO ENSURE HAZARDS ARE ELIMINATED. ACTING IMMEDIATELY ON ALL CUSTOMER COMPLAINTS TO ENSURE THAT CORRECTIONS ARE MADE WHEN POSSIBLE. TRAINING AND MOTIVATING STAFF & RESPONDING TO CUSTOMER COMPLAINTS. OVERSEE AND MANAGE ALL AREAS OF THE RESTAURANT AND MAKE DECISIONS ON MATTERS OF IMPORTANCE TO GUEST SERVICE. ADHERE TO COMPANY STANDARDS AND SERVICE LEVELS TO INCREASE SALES AND MINIMIZE COSTS, INCLUDING FOOD, BEVERAGE, SUPPLY, UTILITY AND LABOR COSTS. RESPONSIBLE FOR ENSURING THAT ALL FINANCIAL (INVOICES, REPORTING) AND PERSONNEL/PAYROLL RELATED ADMINISTRATIVE DUTIES ARE COMPLETED ACCURATELY ON TIME AND IN ACCORDANCE WITH COMPANY POLICIES AND PROCEDURES.ENFORCE SANITARY PRACTICES FOR FOOD HANDLING, GENERAL CLEANLINESS, AND MAINTENANCEOF KITCHEN AND DINING AREAS.

SPECIALITY RESTAURANT MANAGER / OPERATION MANAGER

MSC CRUSIES
09.2018 - 07.2022
  • MANAGING THE DAY-TO-DAY OPERATION OF THE OUTLET IN ACCORDANCE WITH ESTABLISHED POLICIES AND PROCEDURES.
  • ESTABLISHING AND ADMINISTERING TRAINING PROGRAMS WITHIN THE OUTLET, INCLUDING NEW EMPLOYEE ORIENTATION.
  • DIRECTING THE DEVELOPMENT AND ADMINISTRATION OF CONTROLS FOR ALL PHASES OF THE OUTLET IN AN ECONOMICAL AND PROFITABLE MANNER WHILE MAINTAINING ESTABLISHED STANDARDS.
  • COORDINATING THE MAINTENANCE AND DEVELOPMENT METHODS FOR HIGH QUALITY PREPARATION OF FOOD AND BEVERAGE.
  • MAINTAINING AN EFFICIENT PROGRAM OF SCHEDULING TO ENSURE A HIGH STANDARD OF SERVICE WITH THE USE OF MINIMUM MAN-POWER.
  • MAINTAINING AND INSTRUCTING ASSIGNED PERSONNEL AS TO SAFETY POLICIES AND PROCEDURES AND FOLLOW UP TO ENSURE HAZARDS ARE ELIMINATED.
  • ACTING IMMEDIATELY ON ALL CUSTOMER COMPLAINTS TO ENSURE THAT CORRECTIONS ARE MADE WHEN POSSIBLE.
  • TRAINING AND MOTIVATING STAFF & RESPONDING TO CUSTOMER COMPLAINTS.

OUTLET MANAGER

DUSIT INTERNATIONAL HOTEL DUBAI
07.2016 - 04.2018
  • COORDINATING THE ENTIRE OPERATION OF THE RESTAURANT, MANAGING STAFF & PROVIDE THEM WITH FEEDBACK, INTRODUCE OPPORTUNITIES FOR ADD-ON SALES, MEETING & GREETING CUSTOMER, PREPARE STAFF DUTY ROSTER, ISSUE REQUISITIONS & INDENT, MAINTAIN CHECK ON INVENTORIES & MINIMISE WASTAGE & BREAKAGE, MINIMISE GUEST COMPLAIN & CONDUCT TRAINING FOR THE EMPLOYEES.

ASSISTANT RESTAURANT MANAGER

CROWNE PLAZA BANGALORE
03.2015 - 05.2016
  • Company Overview: (IHG-INTERCONTINENTAL HOTELS GROUP)
  • ACHIEVING BUDGETED FOOD SALES, BEVERAGE SALES AND LABOR COSTS.
  • ACHIEVING MAXIMUM PROFITABILITY AND OVER-ALL SUCCESS BY CONTROLLING COSTS AND QUALITY OF SERVICE.
  • PARTICIPATING AND INPUT TOWARDS F & B MARKETING ACTIVITIES.
  • CONTROL OF BANQUET CHINA, CUTLERY, GLASSWARE, LINEN AND EQUIPMENT.
  • HELPING IN PREPARATION OF FORECAST AND ACTUAL BUDGET FUNCTION SHEETS.
  • SCHEDULE STAFF AS NECESSARY TO ENSURE ADEQUATE AND CONSISTENT LEVELS OF SERVICE.
  • (IHG-INTERCONTINENTAL HOTELS GROUP)

HEADWAITER/OUTLET SUPERVISOR

ANJUM HOTEL MECCA
06.2013 - 01.2015
  • Company Overview: SAUDI ARABIA
  • SUPERVISING AND CO-ORDINATE DAILY OPERATION OF MEETING/BANQUET SET-UPS AND SERVICE.
  • MAINTAINING THE F&B CONTROL POLICIES AND COMPLETION OF NECESSARY FORMS.
  • MAINTAIN RECORDS FOR INVENTORY, LABOR COST AND FOOD COST ETC.
  • FOLLOW-UP EACH FUNCTIONS BY COMPLETING A FUNCTION CRITIQUE AND SUBMIT TO THE SALES ATTENDANCE AND PARTICIPATION OF WEEKLY F & B MEETING AND DEPARTMENT HEAD MEETING.
  • TO ASSIST IN MENU PLANNING AND PRICING.
  • SAUDI ARABIA

CAPTAIN (OKO - PANASIAN RESTAURANT)

LALIT ASHOK BANGALORE
08.2012 - 04.2013
  • TO ENSURE PROMPT SERVICE, ABILITY TO THINK INDEPENDENTLY PROFIT BY EXPERIENCE, HANDLING MICROS & IDS, REDUCE GUEST COMPLAIN, PREPARE STAFF DUTY ROSTER, ENSURE THAT ALL FOOD & BEVERAGE ITEMS ORDERED BY GUEST ARE CHARGED FOR, ISSUE REQUISITIONS & INDENT, MAINTAIN CHECK ON INVENTORIES & MINIMISE WASTAGE & BREAKAGE, COSTING & MAINTAIN PROFIT & LOSS ACCOUNT.

GUEST SERVICE ASSOCIATE

ITC WINDSOR BENGALURU
07.2010 - 07.2011
  • PREPARE MISE-EN--PLACE & MISE-EN- SCENE, ARRANGE SIDE STATION, TO ENSURE PROMPT SERVICE, ENSURE THAT ALL FOOD & BEVERAGE ITEMS ORDERED BY GUEST ARE CHARGED FOR, ISSUE REQUISITIONS & INDENT, MAINTAIN CHECK ON INVENTORIES & MINIMISE WASTAGE & BREAKAGE.

Education

BSC - HOTEL MANAG & TOURISM

IIHM
01.2012

B.COM (HONS) -

CALCUTTA UNIVERSITY
01.2011

12th -

ISC
01.2007

10th -

ICSE
01.2005

Skills

  • MICROSOFT OFFICE (WORD, EXCEL & POWERPOINT)
  • OTALIO
  • OPERA
  • FIDELIO
  • MICROS
  • IDS
  • TALLY
  • INTERNET APPLICATION
  • OUTSTANDING GUEST EXPERIENCE
  • INNOVATIVE MENU PLANNING
  • COST REDUCTION
  • RESTAURANT OPERATIONS
  • BANQUET OPERATIONS
  • DINING ROOM OPERATIONS
  • INTEGRATED INVENTORY CONTROL
  • MOTIVATIONAL TEAM LEADERSHIP
  • PROMOTION
  • UPSELLING

Accomplishments

  • COMPLETED A PROGRAMME OF TRAINING & ASSESSMENT IN CHEMICAL HANDLING, USAGE & HEALTH & SAFETY
  • COMPLETED A PROGRAMME OF HYGIENE FOOD SAFETY TRAINING LEVEL-1 SUCCESSFULLY
  • RECEIVED AN APPRECIATION CERTIFICATE FROM DUSIT INTERNATIONAL & MSC CRUISES

Languages

  • ENGLISH
  • HINDI
  • ARABIC
  • URDU
  • ITALIAN

Training

OBEROI GRAND, ITC SONAR BANGLA, HYATT REGENCY, INTERCONTINENTAL - THE LALIT GOA RESORTS, 22 WEEKS

Disclaimer

I HEREBY DECLARE THAT THE ABOVE WRITTEN PARTICULARS ARE TRUE TO BEST OF MY KNOWLEDGE AND BELIEF.

Personality

  • HARD WORKING
  • ENERGETIC
  • HELPFUL

Personal Information

  • Height: 5'8"
  • Weight: 68 KGS
  • Passport Number: Z6102533
  • Passport Date Of Issue: 12/10/20
  • Passport Expiry Date: 11/10/30
  • Date of Birth: 04/10/88
  • Nationality: INDIAN
  • Marital Status: SINGLE
  • Religion: ISLAM

Timeline

OUTLET MAITRE'D HOTEL / OPERATION MANAGER

SILVERSEA CRUSIES
03.2023 - Current

FLOOR MANAGER / OPERATION MANAGER

JW MARRIOTT MARQUIS DOHA
10.2022 - 12.2022

SPECIALITY RESTAURANT MANAGER / OPERATION MANAGER

MSC CRUSIES
09.2018 - 07.2022

OUTLET MANAGER

DUSIT INTERNATIONAL HOTEL DUBAI
07.2016 - 04.2018

ASSISTANT RESTAURANT MANAGER

CROWNE PLAZA BANGALORE
03.2015 - 05.2016

HEADWAITER/OUTLET SUPERVISOR

ANJUM HOTEL MECCA
06.2013 - 01.2015

CAPTAIN (OKO - PANASIAN RESTAURANT)

LALIT ASHOK BANGALORE
08.2012 - 04.2013

GUEST SERVICE ASSOCIATE

ITC WINDSOR BENGALURU
07.2010 - 07.2011

BSC - HOTEL MANAG & TOURISM

IIHM

B.COM (HONS) -

CALCUTTA UNIVERSITY

12th -

ISC

10th -

ICSE

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