Mohammad Gulzar
Summary
Finance professional with 8+ years of experience in Order-to-Cash (OTC), Accounts Receivable, and Process Improvements. Expertise in SAP FSCM, Salesforce, and High Radius. Proven success in reducing DSO, driving automation, and leading strategic transitions including SAP to Salesforce CPQ. Adept at managing portfolios up to $40M, handling team and delivering measurable results in cash flow optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Specialist: Order to Cash (Team Lead)
S&P Global Ltd (formerly IHS Markit)
11.2021 - Current
- 1. Projects Undertaken: Suspension process
- Problem: Clients not paying invoices, leading to high aging, inflated line items, and increased disputes.
- Action/Task Initiated a Suspension Process: (1) Sent suspension warning notices, (2) Suspended services for non-paying clients, (3) Escalated to contract review, and (4) wrote off uncollectible invoices and sent to 3rd party
- Result/outcome- Improved discipline in payments, reduced aging, and cleared unnecessary open line items. DSO decreased significantly; collections became more predictable. Clients began paying once services were suspended.
- Data/Impact: Suspension notices sent - 4 M quarterly, Services suspended- $2 M, Line items reduced (invoice level)-100 Collections increased :$2.5 M quarterly, 1st Month 40%, 2nd Month 55 %, 3rd Month 60 %, Suspension Yield: 52 % Dispute: $320k, Contract terminated -$ 1.18 M (Written off and sent to 3rd party collection agency) Recovered by 3rd Party $ 600k, Bad Debts-$ 590k.
- Project Pre Billing
- Problem: Collections were low in Q3 2024, coinciding with high cash outflow due to the ongoing SAP to Salesforce CPQ project (Project Lynx) led by PwC.
- Action/Task: Designed a Pre-Billing Process: invoices were issued prior to the regular 30-day cycle. Clients received a strategic notice explaining that pre-bills were not reminders but early invoices to review for accuracy and raise disputes upfront.
- Result: Designed a Pre-Billing Process: invoices were issued prior to the regular 30-day cycle. Clients received a strategic notice explaining that pre-bills were not reminders but early invoices to review for accuracy and raise disputes upfront.
- Data/Impact: September 2024 Pre-Bill: $71M: Collected: $21M (=35%) without any collection efforts or chasers Strengthened working capital during critical project phase
- Project: High Radius Implementation – EIPP (Electronic Invoice Presentment & Payment)
- Problem: The AR process lacked a structured way to handle credit card payments (USD & CAD) within the collections tool. Collectors had to depend on external/manual steps, delaying cash application.
- Action/Task: Added a dedicated EIPP tab in High Radius for credit card processing. Participated in User Acceptance Testing (UAT) for multiple test cases: processing card payments, history fetch, validation, and overall functionality. Enabled collectors to directly send payment links and process credit card transactions within the tool.
- Result/outcome: Streamlined the credit card payment process, reduced reconciliation delays, and improved customer experience by making payments easier
Senior Finance Associate (Order to Cash, Collection) ERP: SAP FSCM
Fiserv India Private Limited
07.2019 - 11.2021
- Managed a portfolio in SAP of no less than 250 accounts valued at $15M (B2B Collection).
Process Developer (Billing and Collection) ERP: IBM HUON, SAP
Genpact India Private Limited
06.2017 - 06.2019
- Process Stabilization: Supported the transition team in stabilizing a newly migrated process, ensuring smooth operations and minimal disruptions. Created detailed Standard Operating Procedures (SOPs) to document workflows, improve accuracy, and support training initiatives.
Education
MBA (FM) -
NMIMS
01.2023
M.com - undefined
Delhi university
01.2015
B.com (Hons) - undefined
Delhi university
01.2013
Class 12 (ISC) -
St. Vincent’s High School
01.2010
Skills
- Business Analysis, Dispute Resolution, SAP Proficiency Reporting, AR Management, Collection Strategy Cross-functional, collaboration Cash Flow Optimization, Project handling, Lean ideas, Team handling
- Competent with MS Excel, MS Office SAP FSCM, Salesforce, High Radius
Websites
Accomplishments
- Promoted to Senior Specialist in 2024. Recognized with an Individual Award for outstanding performance in Q3 2024 by the Treasury and Business Services team
- Received the Bronze Award thrice over a span of two years at Genpact as part of the Rewards & Recognition (R&R) program
Certification
SQL Data Reporting Analysis by LinkedIn Learning
Hobbies and Interests
Reading Novel, Astronomy, Mobile Photography, Travelling, Watching, Documentaries Tree plantation
Timeline
Senior Specialist: Order to Cash (Team Lead)
S&P Global Ltd (formerly IHS Markit)
11.2021 - Current
Senior Finance Associate (Order to Cash, Collection) ERP: SAP FSCM
Fiserv India Private Limited
07.2019 - 11.2021
Process Developer (Billing and Collection) ERP: IBM HUON, SAP
Genpact India Private Limited
06.2017 - 06.2019
M.com - undefined
Delhi university
B.com (Hons) - undefined
Delhi university
MBA (FM) -
NMIMS
Class 12 (ISC) -
St. Vincent’s High School